• Lead the technical relationships for a named set of merchants within a vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners • Manage and provide technical guidance for new merchant integrations, reducing your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots • Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner • Provide early feedback to engineering and product teams while iterating on new products • Identify areas to improve operational efficiencies and onboard our merchants more quickly

• Lead the technical relationships for a named set of merchants within a vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners • Manage and provide technical guidance for new merchant integrations, reducing your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots • Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner • Provide early feedback to engineering and product teams while iterating on new products • Identify areas to improve operational efficiencies and onboard our merchants more quickly

• Serve as the primary technical point of contact for assigned enterprise customers. • Develop trusted advisor relationships with security leaders, SOC managers, analysts, architects, and executive stakeholders. • Conduct regular business reviews, health checks, and strategic planning sessions. • Align platform capabilities with customer security initiatives, compliance requirements, and operational goals. • Drive customer adoption, retention, expansion, and overall satisfaction. • Provide expert guidance on SIEM architecture, security monitoring, threat detection, incident response, UEBA, SOAR, and cloud security use cases. • Review customer deployments and recommend best practices for scalability, performance, and operational efficiency. • Assist customers with use case development, detection engineering, content tuning, and security operations optimization. • Advise on log source onboarding strategies, data quality improvements, and data governance practices. • Support customers in maximizing platform value through advanced features and new product capabilities. • Monitor customer platform health, adoption metrics, and risk indicators. • Identify and proactively address technical challenges, adoption barriers, and operational inefficiencies. • Coordinate escalation management and facilitate timely resolution of critical issues. • Partner with Support, Professional Services, Engineering, Product Management, and Customer Success teams to advocate for customer needs. • Develop success plans and track progress against key milestones and objectives.

Role Description We are looking for an empathetic and proactive APAC TAM Lead to join Talon.One. You will be responsible for transitioning our APAC Technical Account Management team from a reactive model to a self-sufficient, proactive powerhouse. This is a hands-on leadership role that requires a balance of technical aptitude and a deep commitment to building trust within a growing team. The APAC TAM team currently consists of 4 high-performing members. Our mission is to maintain strong client relationships and deep product knowledge while establishing the scalable processes needed to reduce ad hoc firefighting. Reporting directly to the Head of Technical Account Management, you will join a collaborative team that prioritizes flexibility and agility over rigid enterprise constraints, working in close partnership with the EMEA CSM Lead. This is a full-time remote role based in Singapore. - Oversee the day-to-day operations of the APAC Technical Account Management team, ensuring high-quality service delivery and client satisfaction. - Transition the team toward a proactive model by implementing systems that enable members to handle complex issues independently. - Build high levels of trust and psychological safety, creating an environment where team members feel supported and empowered. - Provide hands-on mentorship on problem-solving, client management, and technical platform capabilities. - Establish and refine scalable tools and workflows to manage team growth and workload distribution effectively. - Stay current on the Talon.One platform and API-first capabilities to jump in and support the team during critical situations. - Serve as the technical escalation point for critical customer issues in your region, working with your team and internal resources to ensure timely and effective resolution. - Contribute to programs for proactive technical guidance, best practice sharing, and strategic client engagement to ensure optimal platform use. Qualifications - Demonstrate a leadership style focused on building trust quickly and maintaining a supportive team culture. - Bring a proven track record of leading teams of 10 or more people, preferably in a TAM or Integration Engineering capacity. - Navigate ambiguity with ease, showing a preference for fast-paced, smaller company environments rather than large, rigid enterprise structures. - Challenge the status quo by rethinking existing processes to improve team efficiency and self-sufficiency. - Apply your knowledge of API-first platforms and technical account management to guide team members through complex integrations. - Support the recruitment and onboarding of new team members as the EMEA region continues to expand. - Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier. Benefits - 1,600 SGD annual learning budget. - 30 days of annual leave, plus extra paid days for your birthday and moving day. - 450 SGD home office setup budget, a 75 SGD monthly home office allowance. - Freedom to work from abroad for up to 90 days worldwide! - WeWork On-Demand access for flexible workspace solutions. - Mental health support with nilo.health. - Benefit from extensive health coverage via Cigna Care Connect, extending to your dependents.