• Oversee and manage all day-to-day operations within the Nigeria office, ensuring efficiency and structure • Supervise payroll processing and administrative functions to ensure compliance and accuracy • Lead and coordinate the existing local team, conducting regular meetings to track projects, priorities, and results • Provide hands-on operational support while ensuring alignment with company objectives • Oversee the build-out and infrastructure development of the office, including procurement of equipment and operational resources • Establish and implement processes to support scalable growth • Monitor performance metrics and operational effectiveness, identifying areas for improvement • Act as the key operational point of contact for leadership regarding regional activities • Support regional growth initiatives, including talent evaluation and potential signing processes

• Support the annual budgeting process and quarterly financial forecast process through analysis and modeling including maintenance of existing tools and developing improved approaches • Own Digital Operations financial cadence, creating and managing content/analysis for Digital Capability and Enterprise leadership teams • Support sales analytics including standard reporting, predictive modeling, sales credit reporting and commission tracking. • Coordinate with and manage relationships with Enterprise functions to achieve business unit, Digital, and Enterprise objectives, including HR Business Partners, Resource Management, Recruiting, Accounting, FP&A, and Analytics teams • Review reports and analyses with Digital operations leadership and operations business partners. Develop recommendations and follow through on action plans based upon discussions • Monitor and action various expense categories and internal budgets to ensure adherence to planned annual spend • Support month end close process by providing accurate and timely information to support decision making and provide actionable insights for Operations Business Partners • Perform various ad hoc financial analysis and reporting or business support, as needed

• Part of a dynamic team allowing growth with Convergint • Manage, oversee, and coordinate designated team under Integrated Project Management Team • Responsible for purchasing, project coordination/logistics, project scheduling, project management and project close out • Supports Operations Lead to manage financial execution of projects • Responsible for maximizing customer satisfaction by executing assigned projects • Performs other duties as required or requested

• Partner cross-functionally across our Support organization to devise and execute strategies to evolve our Support infrastructure and processes in service of our top-line mission • Support the Support business teams through scaled change management to effectively enable, launch, and scale new quality processes • Lead a team of high-performing program managers across multiple workstreams; this includes providing consistent coaching, setting vision and goals, holding the team to a high-bar, fostering a strong team culture, and leading hiring efforts when relevant • Own the quality business outcomes and metrics associated with Support Ops processes including operational efficiency and user experience • Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment