• Perform nominal operations to maintain spacecraft health, the Kepler Network and service delivery • Address and resolve anomalies for rapid service restoration • Conduct trending and performance analysis of spacecraft platforms and payloads • Develop, implement, and continuously improve operations and processes for enhanced efficiency • Support launch and commissioning preparations for new spacecraft • Prepare and execute LEOP and commissioning of future Kepler spacecraft • Test spacecraft functionality throughout the development process • Participate in spacecraft conceptual studies and design input, focusing on onboard autonomy and FDIR • Update and develop tools to automate operational tasks, enhancing efficiency and reliability • Develop and validate operating procedures for all mission phases • Triage, support, escalate and resolve internal and customer-raised issues • Participate in rotating weekly on-call operations (including shiftwork and out-of-hours support) to monitor satellite health and the overall Kepler Network and operations

Title: Director of Ticket Operations & Analytics Williamsburg, Virginia, United States Athletics William & Mary Job Requisition: JR101816 Director of Ticket Operations & Analytics (Open) Job Posting Title: Director of Ticket Operations & Analytics Department: CC00326 WM001 | ATHL | Ticket Office Job Family: Staff - Communications Worker Sub-Type: Regular (benefited) Job Requisition Primary Location: Kaplan Arena Primary Job Posting Location: Posting Location - William & Mary Job Description Summary: The Director of Ticket Operations and Analytics is responsible for the development and execution of the annual ticket revenue plan, including new season ticket sales, renewals, premium seating sales, group sales, and single-game ticket packages. This position oversees the processing of phone, walk-up, and online ticket orders; coordinates maintenance and support for all ticket office technology systems; and manages the preparation, planning, and fulfillment of ticket orders. The Director of Ticket Operations and Analytics collaborates cross-functionally with departmental leadership, the ticket office, marketing, communications, and external partners to drive revenue growth and deliver a unified fan experience. In addition, this position is responsible for producing weekly, monthly, and seasonal revenue reports, as well as developing key analytical reports that identify incremental revenue opportunities. This position also supervises hourly staff. Performance Expectations - Serve as department expert and thought leader on ticket operations strategies and the athletic department interface with fans during the ticketing process. - Drive revenue growth through data-informed ticket sales strategies. - Deliver accurate, timely reporting and actionable insights. - Maintain high standards of customer service and operational efficiency. - Ensure staff development, accountability, and performance management. - Maintain compliance with financial, operational, and institutional policies. Job Description: Required Qualifications: - Bachelor's degree or an equivalent combination of education, experience, and training. - Previous experience with cash handling. - Previous experience scheduling staff members for office coverage. - Demonstrated competency with spreadsheet, database management and word processing software specifically Microsoft Word, and Excel. - Basic accounting skills. - Exemplary customer service skills. Preferred Qualifications: - Knowledge of Paciolan or other ticketing software. - Knowledge of financial record-keeping methods, procedures and practices - Demonstrated problem solving and strategic thinking skills. - Demonstrated ability to prioritize, identify critical issues and work towards results. - Additional coursework in accounting, sports management or other related. - Some supervisory experience. - Previous experience working in college athletics or box office. Conditions of Employment: - Work schedule includes frequent evenings and weekends as well as overnight travel to sporting events. - This is a restricted position subject to availability of funding. Job Duties: 40% - Ticket Operations Leadership & Strategy: - Lead the development and execution of ticketing strategies, including season ticket renewals, new sales, group sales, and promotional initiatives. - Oversee pricing structures, packaging, and inventory management to maximize revenue - Partner with external sales teams (e.g. Aspire) and internal stakeholders to drive ticket sales performance. - Establish policies and procedures to ensure operational efficiency and consistency. - Serve as the primary authority on ticket operations, ensuring alignment with departmental and organizational goals. - Provide strategic oversight of all ticket office operations across ticketed sports. 20% - Data Analytics, Reporting & Revenue Optimization: - Lead the collection, analysis, and interpretation of ticket sales data to inform decision-making. - Develop and deliver comprehensive sales and revenue reports, forecasts, and dashboards to deepen leadership understanding of where sales and revenue currently stands, where we are projected to go, and how we are benchmarking against previous campaigns. - Use analytics to identify trends, optimize pricing strategies, and improve customer segmentation and targeting. - Maintain and oversee the integrity of ticketing databases and reporting systems. - Collaborate with department and campus partners to ensure accurate revenue tracking, reconciliation, and compliance. 20% - Ticket Office Management & Operations: - Oversee day-to-day ticket office functions, including system setup, event builds, and order fulfillment. - Ensure accurate configuration and maintenance of events, pricing, and ticket inventory in Paciolan. - Manage ticket distribution processes, including digital/mobile delivery and physical ticketing. - Oversee allocation and fulfillment of sponsor, complimentary, and special ticket requests. - Ensure compliance with cash handling, financial controls, and audit procedures - Provide on-site leadership during athletic events and special events, including nights and weekends. 10% - Staff Leadership & Development: - Lead, supervise, and develop full-time, part-time, and student ticket office staff. - Oversee hiring, onboarding, training, and scheduling processes. - Establish clear performance expectations and provide regular coaching and feedback. - Foster a customer-focused culture and ensure high service standards across all interactions. 10% - Systems, Technology & Process Improvement: - Oversee ticket office technology, including ticketing systems, POS equipment, and scanning devices. - Identify and implement new technologies and tools to improve efficiency and reporting capabilities. - Develop and maintain comprehensive training materials and operational documentation - Ensure staff are trained on systems, tools, and best practices. Additional Job Description: Salary: up to $60,000 commensurate with experience and internal alignment. A resume/CV and cover letter are required for this position. Please note: No more than 5 individual documents may be uploaded into the upload field provided. Each individual file must not exceed a size limit of 5MB. If necessary, candidates can compress multiple files into a single zip file for upload. Benefits Summary Statement William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program). Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/hr/currentemployees/benefits/index.php. Job Profile: JP0296 - Public Relations & Marketing Specialist III - Exempt - Salary - S09 Qualifications: Compensation Grade: S09 Position Restrictions: Restricted Funds EEO is the Law. Applicants can learn more about William & Mary's status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission. https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal Background Check: William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check. Remote Work Disclaimer: Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor's ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.

Role Description As an Operations Specialist at Revecore, you hold a pivotal position in ensuring hospitals receive accurate compensation for the services they provide. In this role you will leverage subject matter expertise to improve the accuracy, quality and prioritization of claims delivered to our analyst worklists. Each day may look a little different as you balance the various responsibilities of supporting your team; however, a portion of your time will be reserved to test and provide insights on new AI models that will improve results for your team, for Revecore and our Clients. Responsibilities - Provide training and onboarding support to new analysts as outlined in the Training and Development Onboarding programs. - Provide assistance to address analysts' technical questions and needs on claims handling. - Participate in the quality assurance process for the department, ensuring all applicable guidelines/deadlines are successfully achieved. - May review and approve adjustments on claims, up to a predetermined amount. - Review claims associated with new AI models that will drive improvements in the assignment and prioritization of claims in the future. - Utilize subject matter expertise to research and identify new underpayment opportunities outside of technology enabled worklists. - Investigate reasons for discrepancies, such as payment variances, coding errors, billing discrepancies, or incorrect application of payer policies. - Maintain thorough documentation, including root cause of underpayment issues, trends, outcomes, and lessons learned to support ongoing improvement efforts and knowledge sharing within the organization. - Actively participate in discussions, meetings, and brainstorming sessions where team members contribute insights and suggestions for improving processes. - Demonstrate a commitment to upholding ethical standards and compliance with relevant regulations and guidelines in all reimbursement optimization activities. Qualifications - High school diploma or equivalent required. Requirements - Want to grow a career. - Have moderate working knowledge of Microsoft Office (Word, Excel, Outlook). - Possess technical proficiency to work on multiple computer screens and software applications simultaneously. - Can maintain strong performance in a fast-paced environment with productivity metrics. - Have strong analytical skills, attention to detail, and problem-solving skills to identify underpayments and discrepancies. - Have a working knowledge of healthcare billing, coding, and reimbursement methodologies. - Can navigate and interpret various payer policies, including Medicare, Medicaid, and Commercial insurance guidelines. - Have experience with healthcare billing software and databases (EPIC, Cerner, Meditech). - Have familiarity with legal and regulatory frameworks governing healthcare reimbursement, such as HIPAA, CMS regulations, and state-specific requirements. - Excellent verbal and written communication skills to convey complex information to individuals with minimal healthcare or claims background. Benefits - Competitive compensation with eligibility for a quarterly bonus. - Comprehensive medical, dental, vision, and life insurance benefits from day 1. - 12 paid holidays and flexible paid time off. - 401(k) with company match. - Employee Resource Groups that build community. - Career growth opportunities. - An excellent work/life balance. Work at Home Requirements - A quiet, distraction-free environment to work from in your home. - A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required. - The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive. - Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check.

Role Description The Sales Operations Representative will work cooperatively with outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas while increasing customer satisfaction. - Generate new and repeat sales by providing product and technical information in a timely manner. - Determine customer requirements and expectations in order to recommend specific products and solutions. - Recommend alternate products based on cost, availability or specifications as needed. - Present price, credit and terms in accordance with standard procedures and customers' profitability profiles. - Accurately process customer transactions including orders, quotes or returns. - Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items. - Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items. - Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. - Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. - Contact customers following sales delivery to ensure ongoing customer satisfaction. - Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings & vendor training. - Setup and maintain customer files. - Register sales opportunities with partners. - Identify trends in customer satisfaction or dissatisfaction. Qualifications - 4+ years of Sales Operations experience (technology industry). - Experience with international sales purchase orders. - Strong interpersonal communication skills for interacting with employees, vendors, clients. - Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills. - Ability to quickly learn detailed information about products and services and clearly and effectively articulate. - Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment. - Comfortable meeting deadlines. - Strong ability to operate independently. - Excellent Microsoft Office skills (Word, Excel, PowerPoint, etc.). Requirements - Previous VAR experience and residing in PST or MST. Benefits - Salary commensurate with years of experience, technical expertise and geographic location. - Salary range: $65,000 - $115,000. - Performance bonuses. - Benefits package that includes 100% paid medical, dental and vision for the employee. - 401(k) with employer match. - Strong company culture. - Flexible PTO policy. - Flexible working arrangements. - Annual company overnight retreat. Company Description EVOTEK believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.