• Coordinate candidate scheduling, interview logistics, and hiring activities across multiple stakeholders and time zones • Serve as a primary point of contact for candidates throughout the hiring process, ensuring timely communication and a positive candidate experience • Support candidate sourcing, resume review, screening activities, and pipeline management as needed • Assist with offer administration and pre-employment activities • Maintain accurate candidate records, workflows, and job postings within the Applicant Tracking System (ATS) • Support recruiting reporting, hiring metrics, and talent acquisition operations • Coordinate onboarding activities for new employees and contractors from offer acceptance through their first days with the organization • Manage onboarding communications, scheduling, and cross-functional coordination with hiring managers, IT, and internal stakeholders • Facilitate background checks, I-9 verification, onboarding documentation, and system access requests • Coordinate new hire orientation logistics, onboarding resources, and employee welcome activities • Manage employee swag ordering and distribution • Ensure new hires have the tools, resources, and support needed for a successful onboarding experience • Support the administration and optimization of the Applicant Tracking System (ATS) and other talent-related systems and databases • Maintain recruiting documentation, templates, communication materials, and candidate resources • Support People & Culture communications, shared inbox management, and employee experience initiatives • Assist with reporting, data tracking, and operational projects across Talent Acquisition and People & Culture • Identify opportunities to improve processes, communication, and the overall candidate and employee experience • Provide flexible support across Talent Acquisition and Employee Experience initiatives based on organizational priorities

• Complete a detailed job scope conversation with the hiring leader to determine position specifications. • Timely review of applicants who have applied via the applicant tracking system. • Build and deploy effective recruitment marketing campaigns specific to the job opening. • Source candidates via resume databases and networking sites using sophisticated Boolean search language. • Source candidates via social media channels and deep web sourcing techniques. • Generate targeted lists of passive candidates using member subscriptions and technologies. • Solicit and pursue referrals from business networks and/or internal referrals. • Utilize proprietary software for mobile and email campaigning to talent communities. • Use a sophisticated mix of media to connect with talent community (phone, email, campaigning, network introductions and social media). • Provide value propositions uniquely tailored to each candidate situation and interest level in the job. • Prepare candidates for interviews; providing logistical information, interview schedule, appropriate attire and expectations for follow up from the recruiter; additional counsel as needed. • Ensure all candidates are provided with timely updates concerning the status of their applications and interviews. • Throughout the process, keeps a strong pulse on the interest levels and/or concerns of top candidates. • Conduct professional and thoughtful phone interviews that are infused with industry/role specific probing questions as the conversation/interview dictates. • Navigate difficult conversations in order to gather appropriate information. • Compare candidate phone interview notes and skills assessments with requisition specifications to determine if the candidate is a match for the role. • Issue skills testing as needed and evaluate results (if process dictates). • Review background and reference information (if process dictates).

Role Description The Sr. Network Recruiting Specialist will be responsible for recruitment of vision providers to the Superior Vision network according to established goals and priorities. This individual will also be responsible for following up with providers undergoing the credentialing process, providing service and education to network physician/providers during the recruitment process, maintenance of the network as required, amongst other duties. This role will require a highly motivated individual with medical surgical recruitment experience, as well as facility contracting experience with excellent negotiations, sales, interpersonal and communication skills and the willingness to work hard to meet goals. - Recruits and contracts new vision providers and facilities into Superior Vision networks according to established goals and priorities. - Takes inbound and makes outbound phone calls to vision providers who have requested information, who have been recruited or who have been nominated by members. - Negotiate fee schedules with new and existing vision providers in accordance with corporate goals and standards as required and review for completeness of application materials. - Obtain and process application materials and credentialing documents as required and review for completeness. - Assist in other projects as necessary. - Educate providers on plan designs, processes. - Build and maintain relationships with provider community. - Work with provider practices to resolve complaints, claims issues as needed. - Generate other ad hoc reports as needed. - General supervision on completed work and monitoring against established goals. - Requires daily use of considerable discretion, judgment and independent problem solving. - Willingness to travel throughout the contingent US, as needed, to the contracted retail chain locations for relationship building and training purposes. - Work with Director of Network Development and Provider Relations to identify appropriate recruitment strategies. - Required to travel to meet clients in person. - Other duties as assigned. Qualifications - Bachelor’s degree preferred. High School diploma/GED accepted with appropriate work experience. - 3 – 5+ years of experience in Medical Surgical Network Development. - Minimum of 1 year experience with Medicare and Medicaid programs is preferred. Requirements - HIPAA & Security Requirements: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. - Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. - Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Benefits - Comprehensive and competitive total rewards package designed to support your health, financial well-being, and work-life balance. - Medical, dental, and paid vision coverage. - Paid time off and company holidays. - Retirement savings with employer contribution. - Employee wellness resources. - Professional development opportunities. - Additional benefits may include flexible work arrangements, employee assistance programs, and other programs that support you both at work and beyond.

Role Description Cloud5 is seeking a highly motivated Senior Recruiter to join our Talent Acquisition team. This role will lead full-cycle recruitment efforts for high-volume hiring, contact center operations, and operational excellence. The ideal candidate is an experienced recruiter who thrives in a fast-paced environment, excels at managing recruiting processes, and has leadership experience. This position is remote within Canada, with preference given to candidates who can occasionally travel to or commute to our offices in Saint John, New Brunswick; Moncton, New Brunswick; or Toronto, Ontario. What You’ll Do (Essential Responsibilities) - Manage full-cycle recruitment, with a primary focus on contact center and high-volume hiring. - Partner closely with hiring managers to understand workforce needs, hiring priorities, and talent strategies. - Develop and execute sourcing strategies to attract qualified candidates across multiple channels. - Drive an efficient, positive candidate experience throughout the recruitment process. - Monitor recruiting metrics, pipeline activity, and hiring performance to identify opportunities for improvement. - Support recruitment process optimization, documentation, and continuous improvement initiatives. - Mentor, coach, and provide day-to-day guidance to one direct report. - Collaborate with HR and business leaders on workforce planning, talent market insights, and hiring trends. - Own the Onboarding Process, driving early engagement, performance readiness, and successful integration into the organization. - Ensure compliance with applicable employment laws and company hiring practices. Qualifications - 2+ years of recruiting experience in high-volume hiring environments. - Experience recruiting for contact center, customer support, service desk, technical support, or operations-based roles. - Proven ability to manage multiple requisitions and competing priorities in a fast-paced environment. - Strong organizational skills with demonstrated success creating and managing recruiting processes. - Experience working with applicant tracking systems (ATS) and recruiting technologies. - Excellent communication, stakeholder management, and relationship-building skills. - Experience mentoring, training, or leading other recruiters or recruiting coordinators. Requirements - Previous experience managing direct reports or serving in a leadership role. - Experience recruiting for technology, telecommunications, hospitality, managed services, or customer experience organizations. - Familiarity with workforce planning and recruiting analytics. - Experience supporting geographically dispersed or remote teams across North America. Benefits - Benefits include medical, dental, vision, and more.