Versant Health logo

Versant Health

Remote Jobs

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

27 open rolesTeam 1001-5000Latest: Jul 15, 2026, 4:00 AM UTC
Insurance
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27 Jobs

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Manager, Platform Engineering

Versant Health

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

Full TimeRemoteLeadTeam 1,001-5,000

Role Description The Platform Engineering Manager will lead the enterprise CI/CD and release platform while driving a migration from Bitbucket to GitHub and enabling secure, governed API delivery using Axway and Cloudflare. Own automation, environment management, and release governance to deliver software faster, safer, and audit ready. The Platform Engineering Manager will set the strategy for scalable platform engineering practices that improve developer experience, reduce deployment risk, and increase consistency across application teams. Partner closely with Engineering, Security, DevOps and QA to align release processes, API governance, and delivery standards with enterprise priorities. This role is responsible for building a resilient, secure, and modern delivery ecosystem that supports continuous improvement, operational excellence, and compliance readiness. Where you will have an impact - CI/CD & Platform Ownership - Own delivery toolchain: Bitbucket → TeamCity → Octopus Deploy - Standardize pipelines, templates, and deployment patterns - Drive automation across build, test, deploy, and release workflows - Environment Management - Define and manage end-to-end environment strategy (Dev, QA, UAT, Prod) - Implement automated environment provisioning (IaC) and configuration consistency - Manage environment promotion, parity, and dependency coordination - Ensure environments are stable, secure, and release-ready - Integrate environment controls into Octopus deployment workflows and approvals - Source Control Transformation - Lead migration from Bitbucket to GitHub and TeamCity to GitHub Actions - Establish branching strategy, repo governance, and PR standards - Drive adoption with minimal disruption to delivery - API Platform (Axway + Cloudflare) - Axway: API lifecycle, governance, policy enforcement, publishing - Cloudflare: Edge security (WAF, API protection, rate limiting, Zero Trust) - Implement layered architecture: Cloudflare (Edge security) → Axway (API governance) - Ensure CI/CD pipelines deploy APIs consistently into this model - DevSecOps & Security - Embed security into pipelines (SAST, DAST, dependency scanning) - Integrate with Cloudflare API/security controls for runtime protection - Enforce policy-as-code and Zero Trust principles - Ensure audit-ready traceability (SOC/compliance alignment) - Release Management (Octopus) - Own end-to-end release lifecycle - Standardize: - Environment promotion workflows - Approval gates & segregation of duties - Rollback/recovery strategies - Ensure releases align with Axway policies and Cloudflare security layers - Leadership & Collaboration - Lead Platform/DevOps/Release teams - Partner with Engineering, QA, Security, and SRE - Drive adoption of standardized, secure delivery practices Qualifications - Bachelor's Degree in computer science or related field required - Advanced degree preferred Requirements - 8+ years in DevOps / Platform Engineering - 3+ years leadership experience - Strong hands-on experience with: - Bitbucket (Git) - GitHub (Git) - TeamCity (CI) - Octopus Deploy (release management) - Experience with: - Axway API Management - GitHub Actions - Kubernetes/OpenShift experience preferred - Cloudflare (WAF, API security, edge services) - Expertise in CI/CD, release governance, and DevSecOps Benefits - Medical, dental, and paid vision coverage - Paid time off and company holidays - Retirement savings with employer contribution - Employee wellness resources - Professional development opportunities - Flexible work arrangements - Employee assistance programs

United States
Versant Health logo

Customer Service Representative I

Versant Health

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

Full TimeRemoteMid LevelTeam 1,001-5,000

Role Description The Customer Service Representative I responds to customer service inquiries including, but not limited to, benefit information and timely fulfillment of requests for Versant Health Membership, Providers and Client Representatives. Acting as a liaison with internal and external Versant Health business partners to provide an exceptional customer service experience. - Responsible for providing exceptional customer service, while answering incoming Member and Provider telephone inquiries in a manner that is always respectful and courteous. - Proficient use of proprietary systems to respond to customer inquiries and requests, adhering to defined customer service standards. - Act as a liaison coordinating efforts between Member, Provider, Client Representatives and the manufacturing facilities. - Flexibility in work schedule as business needs require. - Ability to identify and perform requirements relative to specialty services (including but not limited to student proof, prior approval, medically necessary contacts, special voucher/authorization processing, and requesting enrollment cards as well as out-of-network requirements) and/or order entry. - Shadow perspective associates and new associates during initial instruction, providing feedback to the hiring management team and trainer. - Ability to probe and identify the critical content of inquiries and route caller as appropriate. - Achieve and maintain individual Key Performance Indicators (e.g. quality, adherence to schedule) at acceptable departmental levels while supporting organizational performance measures. - Perform in adherence to the company core values including but not limited to privacy, confidentiality and proprietary company policies and procedures (i.e. HIPAA). - Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. - Responsibility for reviewing educational notifications and remaining current on procedural changes. - Regular reliable attendance is required. - Meet and/or exceed all performance expectations. - Career opportunity with additional training in skills for higher level position which will be considered minimal qualifications should open positions become available. - Other duties as assigned. Qualifications - Minimum High School Diploma or GED. - Minimum 1 year of related experience. - Knowledge and experience in the insurance, health, or vision care industry preferred. - Proficiency in Microsoft Office. Requirements - All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI). - Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. - Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Benefits - Comprehensive Total Rewards package including health and dental insurance. - Tuition reimbursement. - 401(k) with company match. - Pet insurance. - No-cost-to-you vision insurance for you and your qualified dependents. - Opportunities for advancement and development throughout all stages of your career. Company Description Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.

USA Timezones + 1 moreAll locations: USA Timezones | EST (UTC-5)
$17 - $18 / hour
Versant Health logo

Provider Network Reporting Specialist

Versant Health

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

Network Engineer21 days ago
Full TimeRemoteMid LevelTeam 1,001-5,000

Role Description Responsible for formatting and delivering appropriate provider network data for use in RFP responses, sales & marketing support, health plan client requirements and Compliance filings. - Process and track requests from Sales Operations, Client Management, Managed Care Clients, and Organizational Management in an accurate and timely fashion. - Produce and deliver Quest Analytics Network Analysis Reports (NAR), Provider Network Disruption Reports, and data analysis in a deadline driven environment. - Manage and maintain Zelis data and Competitor data. - Assist in producing ad hoc reports as needed; create standard recurring reports/presentations and weekly/monthly performance guarantee reports, as requested. - Triage and fulfill queued requests related to accessibility reports, disruption and adequacy reports, network size comparisons from the RFP team, Sales VPs and RSMs, managed care clients, Compliance and other internal and external customers in an accurate and timely manner. - Identify department reporting strategies and process improvements that ensure scalable business processes. - Interpret and summarize results of data analysis. - Support Network Development for network growth opportunities. - Assure and maintain accuracy of network reporting and data integrity. - Timeliness of achieving project goals. - Other duties as assigned. Qualifications - Preferred Bachelor's Degree in Business, Healthcare Management, Accounting, Finance, Economics, Mathematics, Statistics, or Information Systems or related field or equivalent combination of experience and education. - Proficiency in data and statistical analysis. - Proficiency with Microsoft Office (Excel and Access preferred) and Business Objects. - Ability to read and interpret documents such as training manuals, regulatory guidelines and statutes, audit tools, existing policies and procedures, and provider manuals. - Ability to write routine reports and correspondence. - Ability to speak effectively and concisely to associates of the organization and external customers. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Effective oral and written communication and presentations skills as well as strong interpersonal skills. Requirements - HIPAA & Security Requirements: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. - Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. - Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Benefits - Comprehensive and competitive total rewards package designed to support your health, financial well-being, and work-life balance. - Medical, dental, and paid vision coverage. - Paid time off and company holidays. - Retirement savings with employer contribution. - Employee wellness resources. - Professional development opportunities. - Additional benefits may include flexible work arrangements, employee assistance programs, and other programs that support you both at work and beyond.

United States
$60K - $65K / year
Versant Health logo

Senior Network Recruiter

Versant Health

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

Recruitment21 days ago
Full TimeRemoteSeniorTeam 1,001-5,000

Role Description The Sr. Network Recruiting Specialist will be responsible for recruitment of vision providers to the Superior Vision network according to established goals and priorities. This individual will also be responsible for following up with providers undergoing the credentialing process, providing service and education to network physician/providers during the recruitment process, maintenance of the network as required, amongst other duties. This role will require a highly motivated individual with medical surgical recruitment experience, as well as facility contracting experience with excellent negotiations, sales, interpersonal and communication skills and the willingness to work hard to meet goals. - Recruits and contracts new vision providers and facilities into Superior Vision networks according to established goals and priorities. - Takes inbound and makes outbound phone calls to vision providers who have requested information, who have been recruited or who have been nominated by members. - Negotiate fee schedules with new and existing vision providers in accordance with corporate goals and standards as required and review for completeness of application materials. - Obtain and process application materials and credentialing documents as required and review for completeness. - Assist in other projects as necessary. - Educate providers on plan designs, processes. - Build and maintain relationships with provider community. - Work with provider practices to resolve complaints, claims issues as needed. - Generate other ad hoc reports as needed. - General supervision on completed work and monitoring against established goals. - Requires daily use of considerable discretion, judgment and independent problem solving. - Willingness to travel throughout the contingent US, as needed, to the contracted retail chain locations for relationship building and training purposes. - Work with Director of Network Development and Provider Relations to identify appropriate recruitment strategies. - Required to travel to meet clients in person. - Other duties as assigned. Qualifications - Bachelor’s degree preferred. High School diploma/GED accepted with appropriate work experience. - 3 – 5+ years of experience in Medical Surgical Network Development. - Minimum of 1 year experience with Medicare and Medicaid programs is preferred. Requirements - HIPAA & Security Requirements: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. - Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. - Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Benefits - Comprehensive and competitive total rewards package designed to support your health, financial well-being, and work-life balance. - Medical, dental, and paid vision coverage. - Paid time off and company holidays. - Retirement savings with employer contribution. - Employee wellness resources. - Professional development opportunities. - Additional benefits may include flexible work arrangements, employee assistance programs, and other programs that support you both at work and beyond.

United States
$65K - $70K / year
Versant Health logo

Member Services Representative

Versant Health

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

Full TimeRemoteMid LevelTeam 1,001-5,000

Role Description The Member Services Representative (“MSR”) is responsible for receiving, answering, and/or resolving calls received through a remote Call Center. The Call Center receives phone calls from insureds and their dependents, providers and their staff, employer/group staff, and brokers. The MSR will use the company's Claims/Eligibility database to inquire on the status of claims, ID cards, addresses, and other issues as queried by the caller. Additionally, the MSR is the primary source for issuing authorizations when eligible for services. - Provide timely and accurate information to basic incoming customer calls from members, providers, and other external & internal constituents including: - Issuing authorizations - Handling claims inquiries from providers and members - Communicate the correct information regarding accessibility, claims status and other calls of a service nature - Providing benefits information - Process customer claims according to established department policies and procedures - Checking voicemail boxes and handling customer/provider requests for: - I.D. cards - Authorizations - Customer Service questions and issues - Fulfill rapid call volume by handling the appropriate number of calls coming into the call center daily - Complete Provider Relations requests for service - Provide timely feedback to the company regarding customer service failures and/or customer/provider concerns - Partner with Sales and Provider Relations to meet and exceed customers’ expectations - Provide excellent customer service and handle all customers in a professional and courteous manner - Perform other duties as assigned Qualifications - High School Diploma or Equivalent (Required) - Business-related college courses preferred - Associates degree highly preferred Requirements - 2 Years of customer service or call center experience (Required) - 2+ years of experience in the health care industry or insurance environment preferred - Associates degree in lieu of experience will be considered Benefits - Medical, dental, and paid vision coverage - Paid time off and company holidays - Retirement savings with employer contribution - Employee wellness resources - Professional development opportunities - Flexible work arrangements - Employee assistance programs - Other programs that support you both at work and beyond

United States
$19 - $21 / hour
Versant Health logo

Provider Data Specialist

Versant Health

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

Operations44 days ago
Full TimeRemoteMid LevelTeam 1,001-5,000

Role Description The Provider Data Specialist role is responsible for educating, verifying, monitoring, and accurately managing all of Versant Health’s two national networks of 80,000+ Ophthalmology and Optometric practitioners and offices' demographic and payee data. The role performs additions, changes, and terminations to Versant Health’s provider data systems to positively affect the accuracy of the Provider Directory, Utilization Management and authorizations, and claims processing. The Provider Data Specialist role will also perform periodic audits, maintenance, and troubleshooting of provider, office, and payee data utilizing the National Practitioner Identifier (NPI) Registry, state’s Provider Master Files for Medicaid Registration, and Tax Identification programs. Where you will have an impact - Directly responsible for creating newly contracted providers, their offices, and payee(s), into the three (3) provider databases based on data received via contracting, credentialing reports, and direct provider submissions. - Directly responsible for creating new non-contracted providers, their offices, and payee(s), into the three (3) provider databases; comprehensively reviews and edits existing non-contracted provider data to facilitate accurate claims processing and the issuance of authorizations. - Directly responsible for comprehensively reviewing, editing, updating existing provider, office, and payee records as needed and as requested. - Directly responsible for terminating provider, office, and payee records as requested using correct termination reason codes. - Manage complex Retailer and Provider Group data by periodically receiving and comprehensively reviewing the provider databases and rosters. - Directly responsible for managing “Provider Pick” and “Provider Contract” claims pend queue and providing guidance to Claims on claims processing. - Maintain IRS standards for Payees and utilize Tax Identification Number verifications. - Annually resolve all 1099-B submissions to Versant Health. - Support Versant Health Accounts Receivable Department with provider education on Negative Balance accounts and network suspension and reactivations. - Educate and assist Providers and their office personnel with understanding the uses, importance, and impact of their provider data to Members and the Provider Directory. - Educate and assist all Versant Health departments with provider data, Provider Directory questions, and various data integrity projects. - Review and process Provider Directory data updates received from contracted Provider Directory & Outreach vendors to ensure data accuracy. - Initiate and/or support provider database improvements and communication processes as needed with other departments regarding database enhancements. - Contact assigned providers to validate required data elements via phone and/or email. - Conduct peer review audits and provide feedback to reduce errors and improve processes and performance. Qualifications - Four to Five (4-5) years of experience with a managed care organization in a Provider Data Management, Credentialing, Network Management, Network Development, and/or Provider Relations role. - Combination of education and work experience required; Associate or Bachelor’s degree preferred. - Capable and comfortable dealing with Protected Health Information (PHI), Personal Identifiable Information (PII), sensitive, and confidential information with discretion and trust. - Experience must include direct responsibility for managing provider, office and payee data and/or claims processing. - Experience working with provider networks and healthcare providers. - Knowledge and experience in CMS Provider Directory regulations. - Proficiency in Microsoft Office Excel, Word, Access, and PowerPoint. Requirements - HIPAA & Security Requirements: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI). - Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process. Benefits - Comprehensive Total Rewards package, which includes health and dental insurance. - Tuition reimbursement. - 401(k) with company match. - Pet insurance. - No-cost-to-you vision insurance for you and your qualified dependents. - Opportunities for advancement and development throughout all stages of your career. Company Description Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.

United States
$20 - $23 / hour
Job Closed
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Data Reporting Analyst

Versant Health

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

Full TimeRemoteMid LevelTeam 1,001-5,000

Role Description The Data Reporting Analyst plays a pivotal role in ensuring the timely and accurate delivery of detailed, complex reports that are crucial for business operations and contractual compliance. This role involves sourcing, compiling, interpreting, and reconciling financial, operational, and statistical data to generate key reports for senior executives, internal teams, and external clients. These reports are essential for meeting Performance Guarantees in contracts, with financial penalties tied to accuracy and deadlines. - Ensure the timely and accurate generation of internal and external reports using SQL, Power BI, and Business Objects platforms, including claims, utilization, provider panels, call center metrics, and other key data points. - Advocate for the consistency and standardization of report formats and data sources, minimizing manual efforts and improving overall process efficiency. - Execute SQL reporting universes to support audit activities and meet tight turnaround times. - Participate in the development and testing of the enterprise data warehouse to support standardized reporting efforts. - Act as the subject matter expert (SME) for client-specific reporting needs and key performance indicators (KPIs), effectively communicating complex data insights to both technical and non-technical stakeholders. - Collaborate with cross-functional teams to provide recommendations for leveraging data to enhance organizational readiness for future machine learning initiatives. - Provide timely data support and responses to client-initiated Corrective Action Plans (CAPs), ensuring corrective actions are addressed promptly and accurately. Qualifications - Bachelor’s degree in a related field preferred, or equivalent combination of education and experience. - 1-2 years of relevant experience in data reporting and analysis. - Experience within the health care insurance industry (vision experience is a plus), with knowledge of claims and eligibility systems. - Extensive experience with Microsoft Excel. - Knowledge of Power BI and Business Objects. - Strong experience with Microsoft SQL Server (Integration Services and Reporting Services) development. - Experience with application logic, file layouts, and understanding of program logic. Requirements - Compliance with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI). - Adherence to all data security guidelines established within the Company’s Privacy & Security Training Program. Benefits - Medical, dental, and paid vision coverage. - Paid time off and company holidays. - Retirement savings with employer contribution. - Employee wellness resources. - Professional development opportunities. - Flexible work arrangements. - Employee assistance programs.

United States
Job Closed
Versant Health logo

Business Systems Analyst

Versant Health

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

Business Analyst44 days ago
Full TimeRemoteMid LevelTeam 1,001-5,000

Role Description The Business Systems Analyst is responsible for eliciting, documenting and managing functional requirements for portfolio projects. They will act as the primary liaison between business users and the IT project teams to manage user expectations, project scope and changes to requirements. - Development of functional requirements and design documentation during project discovery and/or execution - Act as a primary SME liaison between business users and IT project teams - Work closely with Project Manager, architects, developers, Test team, business users and applicable outside entities (vendors and others) - Manage user expectations and requirements scope requirements elicitation and definition fit/gap analysis of functional requirements - Facilitate functional requirements walkthroughs and respond to ambiguities functional documentation design (use cases, functional specifications, reports, screen prototypes) - Develop user guides, reference manuals, and training artifacts as appropriate - Actively participate in change management activities - Work with Project / Functional Manager to ensure compliance to System Development Life Cycle (SDLC) - Provide estimates for BSA work efforts on new projects and on-going forecasting - Perform other duties as assigned or required Qualifications - Bachelor’s Degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience - 4+ years business systems analysis experience or comparable business experience - Minimum 2 years of analytical experience - 3 years of experience documenting business processes, including creating flow charts and process diagrams in Microsoft Visio (or similar software) - Firm understanding of both Waterfall and Agile project management methodologies - CSM Certification preferred - Healthcare or insurance industry experience preferred Requirements - All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) - Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times - Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program Benefits - Comprehensive and competitive total rewards package designed to support your health, financial well-being, and work-life balance - Medical, dental, and paid vision coverage - Paid time off and company holidays - Retirement savings with employer contribution - Employee wellness resources - Professional development opportunities - Flexible work arrangements - Employee assistance programs - Other programs that support you both at work and beyond

United States
$80K - $90K / year
Job Closed
Versant Health logo

Customer Service Representative I

Versant Health

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

Customer Support56 days ago
Full TimeRemoteMid LevelTeam 1,001-5,000

Role Description The Customer Service Representative I responds to customer service inquiries including, but not limited to, benefit information and timely fulfillment of requests for Versant Health Membership, Providers and Client Representatives. Acting as a liaison with internal and external Versant Health business partners to provide exceptional customer service experience. - Responsible for providing exceptional customer service, while answering incoming Member and Provider telephone inquiries in a manner that is always respectful and courteous. - Proficient use of proprietary systems to respond to customer inquiries and requests, adhering to defined customer service standards (e.g., knowledge of in/out of network co-pays, non-plan allowances/retail value as well as the various network relationships). - Act as a liaison coordinating efforts between Member, Provider, Client Representatives and the manufacturing facilities. - Flexibility in work schedule as business needs require. - Ability to identify and perform requirements relative to specialty services (including but not limited to student proof, prior approval, medically necessary contacts, special voucher/authorization processing, and requesting enrollment cards as well as out-of-network requirements) and/or order entry. - Shadow perspective associates and new associates during initial instruction, providing feedback to the hiring management team and trainer. - Ability to probe and identify the critical content of inquiries and route caller as appropriate. - Achieve and maintain individual Key Performance Indicators (e.g., quality, adherence to schedule) at acceptable departmental levels while supporting organizational performance measures. - Perform in adherence to the company core values including but not limited to privacy, confidentiality and proprietary company policies and procedures (i.e., HIPAA). - Participate in any training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. - Responsibility for reviewing educational notifications and remaining current on procedural changes. - Regular reliable attendance is required. - Meet and/or exceed all performance expectations. - Career opportunity with additional training in skills for higher level positions which will be considered minimal qualifications should open positions become available. - Other duties as assigned. Qualifications - Associate’s degree preferred. - Minimum 1 year of related call center experience. - Knowledge and experience in the insurance, health, or vision care industry preferred. - Proficiency in Microsoft Office. Requirements - All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI). - Associates may have access to covered information, cardholder data or other confidential customer information which must be always protected. - Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Benefits - Medical, dental, and paid vision coverage. - Paid time off and company holidays. - Retirement savings with employer contribution. - Employee wellness resources. - Professional development opportunities. - Additional benefits may include flexible work arrangements and employee assistance programs.

United States
$18 / hour
Job Closed
Versant Health logo

Senior Data Scientist

Versant Health

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

Data Scientist59 days ago
Full TimeRemoteSeniorTeam 1,001-5,000

Role Description The Senior Data Scientist is a principal‑level individual contributor responsible for architecting, delivering, and governing enterprise‑grade advanced analytics and machine learning solutions that materially influence strategic decisions, financial performance, operational efficiency, and regulatory posture. This role operates at the intersection of data science, data engineering, cloud analytics platforms, and business strategy, serving as a technical authority and thought leader across complex, high‑risk analytical initiatives—particularly within regulated healthcare environments. The Senior Data Scientist is accountable not only for model development, but for explainability, stability, auditability, and long‑term operational viability of analytical solutions deployed at scale within the Microsoft data ecosystem. Where you will have an impact - Architect, design, and deploy advanced statistical, predictive, and machine learning solutions that support enterprise‑level decision‑making across healthcare, operations, finance, and customer/member domains. - Own end‑to‑end analytical solution lifecycle, including data discovery, feature engineering, modeling, validation, performance monitoring, retraining strategy, and retirement planning. - Serve as a technical authority on model explainability, fairness, robustness, and regulatory defensibility—particularly where ground truth or forward‑looking forecasts are limited. - Design analytics solutions natively within the Microsoft cloud analytics stack, ensuring alignment to enterprise data architecture and governance standards. - Partner closely with executive stakeholders, data engineering leaders, and platform owners to translate complex business questions into high‑impact, production‑ready analytics. - Lead and influence analytics standards without direct authority. - Define best practices for: model documentation, audit artifacts, model risk management, stability analysis, reproducibility, and controlled experimentation. - Guide and review work produced by other data scientists, analysts, and vendors to ensure technical rigor and business relevance. - Present complex analytical findings to senior leadership using clear narratives, decision‑oriented visuals, and quantified trade‑offs. - Proactively identify analytical risks, data limitations, and downstream impacts of modeling decisions. - Continuously evaluate emerging tools, methodologies, and Microsoft platform capabilities to drive modernization and performance gains. Qualifications - Master's degree in data science, statistics, mathematics, computer science, engineering, or related field required. - 7–10+ years of progressive experience delivering advanced analytics or machine learning solutions in complex, data-rich environments. - Prior experience in healthcare analytics (payer, provider, life sciences, or regulated healthcare data domains) required. - Prior acutrary experience a plus. - Proven experience deploying production analytics or ML solutions supporting mission‑critical business processes. - Python (pandas, NumPy, scikit‑learn, PyTorch/TensorFlow where appropriate). - SQL (advanced T‑SQL optimization, analytical patterns). - ML explainability and governance techniques (e.g., SHAP‑style approaches, stability testing). - Deep, hands-on, production experience across sizable portion of the Microsoft analytics ecosystem, including: - Microsoft Fabric (Lakehouse, Data Warehouse, Real-Time Analytics, Notebooks). - Azure Synapse Analytics (dedicated & serverless SQL pools). - Azure Data Factory (Fabric Data Pipelines). - Azure Data Lake Storage. - Azure Machine Learning (model training, deployment, monitoring). - Power BI (semantic models, DAX optimization, executive dashboards). - Microsoft Purview (data cataloging, lineage, classification). Requirements - All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. - Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. - Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Benefits - Comprehensive and competitive total rewards package designed to support your health, financial well‑being, and work‑life balance. - Benefits include medical, dental, and paid vision coverage; paid time off and company holidays; retirement savings with employer contribution; employee wellness resources; and professional development opportunities. - Additional benefits may include flexible work arrangements, employee assistance programs, and other programs that support you both at work and beyond. Compensation This role is compensated through a fixed annual salary. The expected salary range for this position is $170,000.00 – $180,000.00 annually, based on role scope, experience, and market considerations. This position is not eligible for bonus or incentive compensation. Equal Employment Opportunity Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

United States
$170K - $180K / year

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