Versant Health

Role Description The Customer Service Representative I responds to customer service inquiries including, but not limited to, benefit information and timely fulfillment of requests for Versant Health Membership, Providers and Client Representatives. Acting as a liaison with internal and external Versant Health business partners to provide exceptional customer service experience. - Responsible for providing exceptional customer service, while answering incoming Member and Provider telephone inquiries in a manner that is always respectful and courteous. - Proficient use of proprietary systems to respond to customer inquiries and requests, adhering to defined customer service standards (e.g., knowledge of in/out of network co-pays, non-plan allowances/retail value as well as the various network relationships). - Act as a liaison coordinating efforts between Member, Provider, Client Representatives and the manufacturing facilities. - Flexibility in work schedule as business needs require. - Ability to identify and perform requirements relative to specialty services (including but not limited to student proof, prior approval, medically necessary contacts, special voucher/authorization processing, and requesting enrollment cards as well as out-of-network requirements) and/or order entry. - Shadow perspective associates and new associates during initial instruction, providing feedback to the hiring management team and trainer. - Ability to probe and identify the critical content of inquiries and route caller as appropriate. - Achieve and maintain individual Key Performance Indicators (e.g., quality, adherence to schedule) at acceptable departmental levels while supporting organizational performance measures. - Perform in adherence to the company core values including but not limited to privacy, confidentiality and proprietary company policies and procedures (i.e., HIPAA). - Participate in any training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. - Responsibility for reviewing educational notifications and remaining current on procedural changes. - Regular reliable attendance is required. - Meet and/or exceed all performance expectations. - Career opportunity with additional training in skills for higher level positions which will be considered minimal qualifications should open positions become available. - Other duties as assigned. Qualifications - Associate’s degree preferred. - Minimum 1 year of related call center experience. - Knowledge and experience in the insurance, health, or vision care industry preferred. - Proficiency in Microsoft Office. Requirements - All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI). - Associates may have access to covered information, cardholder data or other confidential customer information which must be always protected. - Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Benefits - Medical, dental, and paid vision coverage. - Paid time off and company holidays. - Retirement savings with employer contribution. - Employee wellness resources. - Professional development opportunities. - Additional benefits may include flexible work arrangements and employee assistance programs.

Role Description The Senior Data Scientist is a principal‑level individual contributor responsible for architecting, delivering, and governing enterprise‑grade advanced analytics and machine learning solutions that materially influence strategic decisions, financial performance, operational efficiency, and regulatory posture. This role operates at the intersection of data science, data engineering, cloud analytics platforms, and business strategy, serving as a technical authority and thought leader across complex, high‑risk analytical initiatives—particularly within regulated healthcare environments. The Senior Data Scientist is accountable not only for model development, but for explainability, stability, auditability, and long‑term operational viability of analytical solutions deployed at scale within the Microsoft data ecosystem. Where you will have an impact - Architect, design, and deploy advanced statistical, predictive, and machine learning solutions that support enterprise‑level decision‑making across healthcare, operations, finance, and customer/member domains. - Own end‑to‑end analytical solution lifecycle, including data discovery, feature engineering, modeling, validation, performance monitoring, retraining strategy, and retirement planning. - Serve as a technical authority on model explainability, fairness, robustness, and regulatory defensibility—particularly where ground truth or forward‑looking forecasts are limited. - Design analytics solutions natively within the Microsoft cloud analytics stack, ensuring alignment to enterprise data architecture and governance standards. - Partner closely with executive stakeholders, data engineering leaders, and platform owners to translate complex business questions into high‑impact, production‑ready analytics. - Lead and influence analytics standards without direct authority. - Define best practices for: model documentation, audit artifacts, model risk management, stability analysis, reproducibility, and controlled experimentation. - Guide and review work produced by other data scientists, analysts, and vendors to ensure technical rigor and business relevance. - Present complex analytical findings to senior leadership using clear narratives, decision‑oriented visuals, and quantified trade‑offs. - Proactively identify analytical risks, data limitations, and downstream impacts of modeling decisions. - Continuously evaluate emerging tools, methodologies, and Microsoft platform capabilities to drive modernization and performance gains. Qualifications - Master's degree in data science, statistics, mathematics, computer science, engineering, or related field required. - 7–10+ years of progressive experience delivering advanced analytics or machine learning solutions in complex, data-rich environments. - Prior experience in healthcare analytics (payer, provider, life sciences, or regulated healthcare data domains) required. - Prior acutrary experience a plus. - Proven experience deploying production analytics or ML solutions supporting mission‑critical business processes. - Python (pandas, NumPy, scikit‑learn, PyTorch/TensorFlow where appropriate). - SQL (advanced T‑SQL optimization, analytical patterns). - ML explainability and governance techniques (e.g., SHAP‑style approaches, stability testing). - Deep, hands-on, production experience across sizable portion of the Microsoft analytics ecosystem, including: - Microsoft Fabric (Lakehouse, Data Warehouse, Real-Time Analytics, Notebooks). - Azure Synapse Analytics (dedicated & serverless SQL pools). - Azure Data Factory (Fabric Data Pipelines). - Azure Data Lake Storage. - Azure Machine Learning (model training, deployment, monitoring). - Power BI (semantic models, DAX optimization, executive dashboards). - Microsoft Purview (data cataloging, lineage, classification). Requirements - All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. - Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. - Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Benefits - Comprehensive and competitive total rewards package designed to support your health, financial well‑being, and work‑life balance. - Benefits include medical, dental, and paid vision coverage; paid time off and company holidays; retirement savings with employer contribution; employee wellness resources; and professional development opportunities. - Additional benefits may include flexible work arrangements, employee assistance programs, and other programs that support you both at work and beyond. Compensation This role is compensated through a fixed annual salary. The expected salary range for this position is $170,000.00 – $180,000.00 annually, based on role scope, experience, and market considerations. This position is not eligible for bonus or incentive compensation. Equal Employment Opportunity Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Role Description The Director, Configuration provides strategic leadership and direction for the organization’s benefit configuration and claims platform operations across all core systems. This role is accountable for the multi-year configuration roadmap, ensuring scalability, quality, compliance, and operational excellence while enabling growth and superior client and member experiences. The Director defines configuration standards and governance, directs complex enterprise implementations, and partners with senior leadership across Operations, IT, Product, Compliance, Reporting, Finance, and Network Development to align configuration capabilities with organizational strategy and evolving market needs. This role oversees resource planning, portfolio prioritization, vendor relationships, audit readiness, and performance outcomes across multiple locations. Where you will have an impact - Strategic Leadership & Vision - Define and execute the multi-year configuration strategy and roadmap to support organizational priorities, client needs, and platform evolution. - Establish configuration standards, naming conventions, and quality benchmarks to ensure consistent, scalable builds across systems. - Partner with leadership to forecast future-state requirements and guide investments in platform capabilities, automation, and data-driven decision-making. - Leadership & Talent Development - Lead and develop a high-performing team of Managers and Analysts across multiple locations; oversee workforce planning, succession planning, and leadership development. - Set clear objectives, KPIs/OKRs, and performance metrics for the department; monitor results and adjust priorities to meet enterprise goals. - Foster a culture of accountability, collaboration, and continuous improvement aligned with Versant Health’s leadership principles. - Governance & Compliance - Design and maintain governance frameworks for configuration processes, including policies, procedures, change control, and documentation standards. - Ensure adherence to SOC controls, HIPAA, contractual SLAs, and regulatory requirements; maintain audit readiness and lead internal/external audit engagements and corrective action plans. - Oversee risk identification, mitigation strategies, and root-cause analysis for configuration-related defects and incidents. - Operational Excellence & Innovation - Drive continuous improvement initiatives to streamline workflows, reduce cycle times, increase automation, and improve accuracy and first-pass yield. - Author and approve business requirements for platform enhancements; coordinate with IT, Product, and vendors on solution design, development, and implementation. - Oversee test strategy (e.g., UAT, regression, negative testing) internal to Configuration to ensure functional integrity, stability, and prevention of defects in production. - Enterprise Collaboration - Collaborate across Operations, IT, Product, Compliance, Reporting, Finance, and Network Development to integrate configuration strategy into enterprise initiatives. - Serve as a senior client-facing leader for strategic discussions, audits, operational checkpoints, and education; represent Versant Health in executive forums. - Partner with Claims Operations and Clinical Operations to ensure alignment of policy administration, benefits, pricing, and payment methodologies. - Vendor & Technology Oversight - Lead coordination of business requirements and consulting requests for configuration-related enhancements, ensuring alignment with current and future-state business needs. - Actively engage with designated claims platform vendors to review, validate, and approve configuration changes; oversee testing and implementation to ensure accuracy and compliance. - Establish and maintain robust vendor oversight and monitoring processes specific to configuration changes, including documentation standards, quality checkpoints, and performance reporting. - Collaborate with IT Product Owners and Vendor Management teams to ensure configuration priorities are represented in vendor roadmaps and system upgrade planning. - Other Duties - Support and lead special projects as assigned or necessary. - Perform additional duties as assigned. Qualifications - Bachelor's Degree Required - Advanced degree preferred. Requirements - 10+ years of progressive experience in healthcare benefit configuration or claims system administration required. - 5+ years of leadership experience in a managerial or director-level capacity leading multi-site teams or programs required. - Advanced knowledge of medical/vision claims adjudication, benefit structures, medical policy administration, and provider reimbursement methodologies required. - Proven experience establishing governance, policies, and controls in regulated environments (HIPAA, SOC); strong audit readiness and corrective action planning required. - Demonstrated success in portfolio management, cross-functional leadership, vendor management, and executive reporting required. - Proficiency in Microsoft Office required; proficiency with SQL Server Management Studio (SSMS) and data querying/analytics preferred. - Experience with configuration platforms such as Plexis Claims Manager (PCM), HSP Meditrac, or similar systems preferred. Licenses and Certifications - HIPAA & Security Requirements - All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI).

Role Description The Manager, Configuration oversees the day-to-day operations and tactical execution of benefit configuration across the organization’s core claims platforms. This role ensures accurate and timely implementation of plan designs, fee schedules, and payment methodologies while maintaining compliance with regulatory and audit standards. The Manager leads a team of Configuration Analysts, drives operational excellence through process improvements, and partners cross-functionally to support client implementations, system enhancements, and departmental goals. Acting as a key liaison between business and technical teams, the Manager translates configuration strategies into actionable plans and ensures delivery against established SLAs and quality benchmarks. Where you will have an impact - Team Leadership & Operational Oversight - Provide day-to-day leadership, guidance, and support to Configuration Analysts, fostering a culture of accountability, collaboration, and continuous improvement. - Oversee workforce planning, hiring, onboarding, and performance management for configuration staff in collaboration with the Director, Configuration. - Monitor team workload and ensure timely execution of assigned tasks and projects. - Configuration Execution - Ensure accurate build and maintenance of plan designs, provider reimbursement structures, medical policy structures, and claims payment methodologies. - Translate configuration strategies into actionable plans and oversee execution to meet departmental SLAs and quality benchmarks. - Coordinate and prioritize configuration projects, including new client implementations, regulatory updates, and system enhancements. - Compliance & Quality Assurance - Maintain adherence to regulatory and compliance requirements, including SOC controls and HIPAA standards. - Support audit readiness and assist with internal/external audit activities. - Implement quality assurance processes, including test plan development and defect prevention for system changes. - Cross-Functional Collaboration - Partner with IT, Operations, and Product teams to assess new business needs and recommend scalable configuration solutions. - Serve as a subject matter expert for configuration during audits, client meetings, and enterprise initiatives. - Support integration with third-party vendors and provider networks as needed. - Process Improvement - Identify opportunities for automation, process optimization, and system enhancements to improve efficiency and accuracy. - Contribute to continuous improvement initiatives and recommend best practices for configuration workflows. - Other Duties - Support and lead special projects as assigned or necessary. - Perform other duties as assigned. Qualifications - Bachelor's Degree (Required) - Advanced degree preferred. Requirements - 5+ years of experience in healthcare benefit configuration or claims system administration required. - 3+ years of leadership experience managing teams or projects required. - Advanced knowledge of medical claims adjudication, benefit structures, and provider reimbursement methodologies required. - Familiarity with regulatory requirements (HIPAA, SOC controls) and audit processes required. - Strong working knowledge of Microsoft Office required; familiarity with SQL Server Management Studio (SSMS) and data querying preferred. - Experience with configuration platforms such as Plexis Claims Manager (PCM), HSP Meditrac, or similar systems preferred. Licenses and Certifications - N/A Benefits - Comprehensive Total Rewards package, including health and dental insurance. - Tuition reimbursement. - 401(k) with company match. - Pet insurance. - No-cost-to-you vision insurance for you and your qualified dependents.

Role Description The Provider Relations Representative is an experienced customer service professional with excellent interpersonal, verbal and written communication skills. This individual serves as the first point of contact for Superior Vision’s provider network and will: - Analyze and problem solve any claims-related issues. - Make system updates to provider demographic information as needed. - Assist the Provider Relations Managers with network recruitment activities and provider network updates. - Prepare documents for Credentialing. - Review and monitor provider complaints, grievances, and escalated issues as necessary to the appropriate staff. Qualifications - High school diploma or equivalent is required; Associates Degree is preferred. - Three (3) or more years of Customer Service and administrative experience. - Previous health care experience in a managed health care environment (including Medicare / Medicaid), provider relations or customer service is preferred. - Understanding of vision care insurance is a plus. Requirements - Serve as initial contact and respond to all provider related inquiries with exceptional service and timely responses in a professional and courteous manner. - Resolve and respond to provider claims issues and complaints: - Identify and correct fee schedule issues. - Submit requests for adjustments to Claims. - Provide education to providers and their office staff regarding processes and changes. - Accurately update systems with changes in provider information. - Process recruitment materials and applications received from providers. - Assist in recruitment projects, network comparisons and data entry. - Initiate improvements to processes and procedures for Provider Relations that support company and departmental standards and strategic directives. - Perform other related duties as assigned. Benefits - Comprehensive compensation and benefits package. - Health and dental insurance. - Tuition reimbursements. - 401(k) with company match. - Pet insurance. - FREE vision insurance for you and your family. Company Description Versant Health provides vision care to 37 million members nationwide and offers opportunities for advancement and development.

Role Description Primary job responsibilities include: - Posting checks and wires, balancing/auditing accounts, and assisting clients with billing/statement problems. - Providing effective communication with clients and staff, handling inquiries and issues in a courteous, professional, and timely manner. - Researching and applying daily cash (check, ACH, wires, and credit cards) to accounts for the LOBs assigned utilizing Excel spreadsheets. - Supporting downloading lockbox files and completing reconciliation as needed. - Entering daily/weekly credit/debit adjustments into financial systems. - Working closely with clients, brokers, and TPAs on various problems and concerns regarding billing, statements, and eligibility issues. - Researching, reconciling, auditing, resolving, and making balance adjustments on accounts, when necessary, in collaboration with the Sr Billing. - Managing tracking of adhoc billing in various Versant systems and applying funds. - Establishing work procedures and processes for Billing and Accounts Receivable Department that support company and departmental standards and strategic directives. - Maintaining and supporting any SOX and/or SOC related control activities, retaining evidence as needed per definition. - Supporting the month-end close across all of Finance. - Learning and following departmental procedures which include phone and R/T queue responsibilities and activities. - Preparing various journal entries and reviewing all balance sheets and reconciliations. - Responding to inquiries from group customers, providers, and Client Managers regarding receivable balances due. - Preparing and updating Excel spreadsheets to track Accounts Receivable and collection efforts. - Supporting the Senior AR Representative with various reconciliations for month-end close. - Participating in training and educational activities necessary to fulfill departmental goals. - Identifying pending issues and bringing them to the attention of the supervisor/manager. - Assisting in special projects and department initiatives as assigned. - Assisting and supporting process improvements for Billing and Accounts Receivables. - Diffusing and escalating challenging situations. - Performing other duties as assigned by leadership to support the overall success of the Billing and Accounts Receivable Department. Qualifications - High School Diploma/GED or equivalent. - 1-2 years experience in the insurance, health, or vision care industry required. - Proven experience in Accounting – Accounts Receivable and Collections. - 2-3 years of Accounts Receivable experience preferred. - Experienced and skilled in working with Microsoft Excel and Word. - Proficient in Microsoft Excel features such as sorting, filtering, formulas, and vlookup compares. - Preferred prior experience in customer service and/or accounting knowledge. - Excellent computer skills and proficiency with word processing and spreadsheets. - Excellent verbal and written communication skills to communicate with clients via phone and written correspondence. - Ability to prioritize multiple tasks appropriately. Requirements - All Associates must comply with HIPAA as it pertains to disclosures of protected health information (PHI). - Associates may have access to covered information, cardholder data, or other confidential customer information which must be protected at all times. - Associates must adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Benefits - Comprehensive and competitive total rewards package designed to support health, financial well-being, and work-life balance. - Medical, dental, and paid vision coverage. - Paid time off and company holidays. - Retirement savings with employer contribution. - Employee wellness resources and professional development opportunities. - Additional benefits may include flexible work arrangements and employee assistance programs. Company Description Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.

Role Description The Director of Application Support leads the operational stability, performance, and health of enterprise applications across production, pre-production, and test environments. - Owner of Tier 2 application support, ensuring timely incident response, proactive issue prevention, and efficient remediation of system disruptions. - Establishes and operates the enterprise Application Support function, serving as the primary escalation point between the IT Service Desk and other teams. - Partners closely with development, infrastructure, vendors, and business teams to optimize application reliability and enhance support processes. - Defines application support standards, escalation models, and operational metrics across the supported application portfolio. Qualifications - Deep understanding of enterprise application ecosystems, system architecture, and infrastructure dependencies, including SaaS platforms and internally developed applications. - Demonstrated ability to build and scale Tier 2 application or production support organizations in complex enterprise environments. - Strong service ownership mindset, balancing customer experience, operational stability, and engineering partnership. - Ability to communicate complex technical concepts to non-technical audiences. - Exceptional verbal and written communication skills. - Strong listening skills, patience, and customer-service orientation. - Proven ability to manage conflict, build consensus, and guide cross-functional teams through complex problem-solving. - Critical thinking with strong analytical and investigative skills. - Ability to remain calm under pressure and meet deadlines during high-severity incidents. - Strategic decision-making aligned with organizational policies and regulatory requirements. - Ability to rapidly assess issues, prioritize response, and coordinate across technical and business stakeholders. Requirements - Experience in IT, Computing, Information Systems, Business Administration, or related field. - Experience in enterprise application environments, including leading or building application support, production support, or SRE-adjacent teams supporting both SaaS and custom-developed applications. - Compliance with HIPAA & Security Requirements regarding protected health information (PHI). Benefits - Medical, dental, and paid vision coverage. - Paid time off and company holidays. - Retirement savings with employer contribution. - Employee wellness resources. - Professional development opportunities. - Flexible work arrangements and employee assistance programs.

Role Description The Supervisor of Provider Data Management (PDM) is responsible for the direct oversight of the PDM team, ensuring accurate, completeness, and timely provider data updates across the organizations’ various environments. This role will be the operational anchor and functional owner of the day-to-day activities of the team, to include: - Inventory management and reporting - Assignment management - Team support, development, and training - Performance monitoring and escalation resolution Beyond primary and ongoing tasks, this role also proactively identifies and assists in resolution design for systemic inefficiencies, while driving process improvement opportunities, and acting as a key bridge between the PDM team and cross-functional partners. The purpose of this role is to leverage data to inform decision-making, improve team efficiency, accuracy, and overall performance. Where you will have an impact - Conduct daily routines to assess key metrics, including associate availability, incoming request volume, and current queue inventories to maintain database integrity. - Triage the daily operations of the PDM team, managing workflows, assigning tasks, and monitoring queues to ensure adherence to established Service Level Agreements (SLAs). - Function as a Subject Matter Expert (SME) on provider data, leading root cause analysis on data errors and implementing corrective and preventative action plans. - Ensure provider data is following all relevant federal and state regulations, including CMS, NCQA standards, and client agreements by developing and maintaining standards for database integrity and quality assurance. - Develop and maintain comprehensive process documentation, training materials, and standard operating procedures (SOPs) for the PDM team. - Drive quality program adherence and provide coaching based upon the data made available by way of the program. - Engage in training and education opportunities to improve quality and effectiveness. - Act as a liaison and foster collaborative relationships for internal departments and external partners, resolving escalated issues and ensuring a seamless flow of provider data. - Lead discussions with management to align on daily priorities, resource deployment, and clearly communicate all new assignments and delivery commitments to the PDM associates. - Assemble and deliver an operational dashboard to PDM leadership to guide team priorities, resource deployment, and KPIs. - Actively review and react to feedback from audits, error logs, and quality metrics, translating insights into actionable steps for the team. - Perform other duties as the needs of the organization necessitate. Qualifications - Bachelor’s degree in business, Health Care Management or other related field preferred or in lieu of a degree, an equivalent combination of work experience and education. - Previous supervisory experience in a relevant operational environment preferred. - 2 years of experience in provider/network data management or a related healthcare setting. - Experience with ticketing systems, CRM, dashboard/data visualization tools. - Strong analytical skills with the ability to interrogate large datasets and identify trends. - Strong oral and written communication skills. - Excellent analytical ability. - Proficient in Microsoft Office suite. Requirements - All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI). - Associates may have access to covered information, cardholder data, or other confidential customer information which must be protected at all times. - Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Benefits - Comprehensive Total Rewards package, including health and dental insurance. - Tuition reimbursement. - 401(k) with company match. - Pet insurance. - No-cost-to-you vision insurance for you and your qualified dependents. - Opportunities for advancement and development throughout all stages of your career. Company Description Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.

Role Description The Cybersecurity Operations Analyst supports and advances the organization’s Information Security program by protecting the enterprise against evolving cyber threats. This role is responsible for participating in incident response activities, investigating and analyzing security events, optimizing security controls, and collaborating cross-functionally to strengthen the organization’s overall security posture. The Cybersecurity Operations Analyst provides hands-on technical leadership through proactive threat hunting and the continuous enhancement of detection and response capabilities. This position contributes to the ongoing evolution of Versant Health’s cybersecurity operations by leveraging leading security technologies, partnering with internal stakeholders, and staying current on emerging threats and attack methodologies. Where you will have an impact - Security Hygiene & Control Validation - Routinely audit and validate security control coverage (e.g., XDR, ZTNA, DLP) to ensure tools are operating effectively and protect 100% of intended assets. - Partner with the SOC to ensure log integrity across security and non-security systems; validate alert scope, fidelity, and thresholds. - Monitor the health and performance of security tools, performing root cause analysis when agents fail or policies are not properly applied. - Incident Response, Event Monitoring, & Threat Hunting - Serve as the Tier 2 escalation point for the SOC and lead the full incident response lifecycle, from containment through recovery. - Conduct proactive threat hunting using threat intelligence, SOC findings, and behavioral analysis to identify threats that bypass automated controls. - Analyze threat intelligence to inform defensive strategies and continuously improve detection capabilities. - Collaborate with the SOC to develop, refine, and maintain incident response playbooks aligned to business context. - Monitor and analyze security alerts from SIEM, EDR, and other tools to identify and respond to potential threats. - Implement and enforce security controls, policies, and procedures to protect organizational assets. - Blue, Red, and Purple Team Activities - Engage in the development and execution of recurring security wargames, including scenario design and cross functional participation. - Actively participate in blue team activities focused on defensive security, detection, and incident response. - Collaborate in purple team exercises to validate detection and response effectiveness against real world attack scenarios. - Participate in internal red team exercises, penetration tests, and simulated attacks to identify security gaps and control weaknesses. - Perform adversary emulation by modeling tactics, techniques, and procedures (TTPs) of known threat actors. - Share insights, lessons learned, and intelligence across teams to continuously improve security posture. - Use findings from offensive testing to optimize SIEM rules, EDR/CASB/SWG policies, firewall configurations, and other security controls. - Security Tool Management - Configure, maintain, and optimize a broad portfolio of security technologies, including: - Security Information and Event Management (SIEM): Log aggregation, correlation, tuning, and alerting. - Endpoint Detection and Response (EDR): Threat detection and response across endpoint environments. - Attack Surface & Exposure Management (ASM/AEM): Continuous discovery and prioritization of vulnerabilities and exposures. - Cloud Access Security Broker (CASB): Enforcement of security controls for cloud applications and services. - Secure Web Gateway (SWG): Inspection of web traffic and protection against web-based threats. - Data Loss Prevention (DLP): Design, implementation, and management of policies to prevent unauthorized data exfiltration across endpoints, networks, and cloud environments. - Security Operations & Support - Respond to and resolve security related tickets and user inquiries. - Provide guidance and best practice recommendations to end users and IT partners. - Troubleshoot security tool issues and perform root cause analysis. - Documentation, Reporting, & Communication - Create and maintain detailed documentation for incident response procedures, security tool configurations, and security advisories. - Generate and present reports on security incidents, trends, and overall security posture to management. - Communicate clearly and effectively with stakeholders during and after security incidents. Qualifications - 3+ years of experience in cybersecurity, with a focus on security operations and incident response. - Bachelor’s degree from an accredited college or university or equivalent professional experience. - Hands-on experience administering and maintaining SIEM, EDR, and related security tools. - Understanding of networking concepts, TCP/IP, Active Directory, DNS, DHCP, and network defense technologies. - Proficiency with Windows, Linux, and macOS operating systems. - Experience with cloud security platforms (e.g., AWS, Azure). - Knowledge of secure engineering principles and technical security testing methodologies. Requirements - All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI). - Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. - Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Benefits - Comprehensive and competitive total rewards package designed to support your health, financial well-being, and work-life balance. - Medical, dental, and paid vision coverage. - Paid time off and company holidays. - Retirement savings with employer contribution. - Employee wellness resources. - Professional development opportunities. - Flexible work arrangements. - Employee assistance programs.

Supervisor, Customer Service Supervisor, Customer Service Who are we? Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us. See how you can make a difference with the support of strong leadership and a team environment. See Everything, Be Anything™. What are we looking for? The Customer Service Supervisor is responsible for overseeing the duties of the customer service staff as well as inspiring and leading the team members by example. They should be customer-centric, motivate staff to achieve business goals and provide feedback to the Customer Service Management team. The Customer Service Supervisor will also take escalated phone calls, direct processes, and coach Customer Service Associates for optimal efficiency in the Customer Service Department. The Customer Service Supervisor will work closely with various team members in the department to drive process improvement, increase quality, and ensure appropriate levels of training are achieved. Where you will have an impact - Assist with the planning and implementation of call center strategy - Assist with hiring and onboarding new call center employees - Ensure a friendly and motivating work environment - Ensure adherence to company’s policies and procedures, including but not limited to schedule adherence and timecard maintenance. - Keep the management team informed of recurring issues and problems - Prepare client ready and departmental reports - Assist in the formulation of targets for individuals and teams - Answering questions from staff and providing guidance and feedback - Coach and develop Customer Service Associates - Excellent communication and written skills - Provide recommendations for improvement to call flow, scripting, and training - Work in conjunction with the Quality Department to identify areas of development for CSA not meeting QA standards and those in need of coaching - Phone interaction with members, providers, and other external and internal constituents - Complete other duties as assigned that fall within the scope of delivery of good customer service - Other duties as assigned What’s necessary to do the job? - High School Diploma or equivalent. Bachelor’s degree in business or equivalent work experience preferred - Minimum Three (3) years of experience working in an inbound customer care or call center environment - Prior supervisory experience required; including call center experience in a healthcare, insurance, and/or account management work environment preferred - Proficiency in Microsoft Office - Experience in the vision insurance industry is preferred HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be always protected. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process. Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.