Role Description We are seeking a Business Services Specialist to serve as a key member of our Business Services department, providing phone and email-based support for skilled nursing facilities. You will be the foundation of our customer service operations, supporting functional areas including Accounts Payable, Authorizations, and Billing Teams. This role ensures timely, accurate responses to internal and external partner inquiries, while maintaining compliance with company procedures and standards. Key Responsibilities - Respond to inquiries via phone or company portal, ensuring accuracy and timeliness - Manage and document each inquiry and response in the designated company portal - Follow standard operating procedures, leveraging the knowledge base or routing inquiries as appropriate - Escalate inquiries when necessary to ensure resolution - Assist with special departmental programs on an as-needed basis - Maintain adherence to departmental policies, procedures, and service standards - Share knowledge and feedback with team and supervisor to support continuous improvement Qualifications - Bachelor’s degree or minimum three years of work experience - Ability to work with confidential information - Strong verbal and written communication skills - Confident working independently while being a collaborative team player - Role model for customer service excellence and adherence to procedures - Strong problem-solving skills and professional judgment - Detail- and deadline-oriented with ability to multi-task and prioritize effectively - Comfort and proficiency with multiple online and computer applications - Quick learner with ability to apply new knowledge efficiently - Commitment to providing exceptional customer service in a live operations or call center environment - Flexible and responsive to changing business needs - Demonstrated ability to follow written processes and admit mistakes to avoid recurrence Preferred Qualifications - Skilled nursing facility (SNF) business office and/or Medicaid knowledge Benefits - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund Additional Full-Time Benefits - Medical, Dental, Vision Insurance - Mileage Reimbursement or Fleet Vehicle Program - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance - Free Continuing Education Units (CEUs) - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace Location Gentiva Hospice

• Converts competitive/new customer accounts • Develops customer acceptance by establishing personal accountability, illustrating QuidelOrtho value propositions, demonstrating product capabilities, and successfully managing highest probability opportunities to close • Drives Clinical Laboratory instrument placements within an assigned territory • Develops and executes strategic territory plans to prioritize, pursue, and convert competitive customer accounts • Develops self as the subject matter expert for all competitive instrumentation and shares with full team • Teams with Strategic Account Executives in all relevant IDN-related planning activities • Gains entry into competitive customer accounts, prospect for opportunities and develop leads • Develops and leverages relationships with key stakeholders, forms and executes customer touchpoint/call plan based on customer’s buying cycle, manages opportunities within and outside of the buying/sales cycle, leverages strategic selling framework • Assists with transition planning for newly converted customers and contributes to smooth transition to Account Managers • Teams with appropriate technical teams as well as Inside Sales to target and convert stand-alone, non-standardized IDNs • Provides timely and accurate sales forecasts, activity, account updates, and reports via CRM system and collaborates with Marketing to identify opportunities for equipment placement in CRM environment

• Achieve monthly/annual targets for assigned Sales Partners quotes, orders submitted, net billings, gross commissions, and gross profits. • Actively manage and successfully grow assigned Sales Partner’s revenue bases. • Actively market to assigned Sales Partners and maintain build relationships with assigned Sales Partners. • Actively engage existing assigned base of “core” sales partners in pursuit of maximum base revenue performance. • On-board assigned new sales partners and steward them through 2nd year to achieve targets. • Developing assigned base to reach compliance. • Drives attendance to events and attends events in region. • Drive new sales revenues from our enhanced services portfolio. • Utilize problem-solving skills to help assigned Sales Partners resolve issues and escalations. • True customer service mentality and orientation to help build mindshare with assigned Sales Partners through empathetic listening, positive attitude, and result-oriented approach that helps drive sales growth. • Provide feedback to Director/VP, Partner Sales regarding holes in the supplier portfolio. • Travel as required to nurture existing relationships with Sales Partners and Suppliers. • Attend company and team meetings, as well as onsite and offsite supplier trainings and events. • Perform other tasks and special projects as required.

• Contact and qualify leads - Prospect new sales leads by making an initial phone or email contact. • Engage the account and prepare them for the Account Executive. • Connect with as many leads as possible to encourage the purchase of the product offered. • Be the point person for your team's sales lead qualification process. • Manage current accounts – Stay in close contact with existing accounts or leads and create brand awareness, educational opportunities, and request referrals. • Coordinate in-person meetings and calls between the new clients and Account Executives. • Customer support – Answer calls and emails from clients, identify the issue and make suggestions for future or new products or services.