ScanSource

• Achieve monthly/annual targets for assigned Sales Partners quotes, orders submitted, net billings, gross commissions, and gross profits. • Actively manage and successfully grow assigned Sales Partner’s revenue bases. • Actively market to assigned Sales Partners and maintain build relationships with assigned Sales Partners. • Actively engage existing assigned base of “core” sales partners in pursuit of maximum base revenue performance. • On-board assigned new sales partners and steward them through 2nd year to achieve targets. • Developing assigned base to reach compliance. • Drives attendance to events and attends events in region. • Drive new sales revenues from our enhanced services portfolio. • Utilize problem-solving skills to help assigned Sales Partners resolve issues and escalations. • True customer service mentality and orientation to help build mindshare with assigned Sales Partners through empathetic listening, positive attitude, and result-oriented approach that helps drive sales growth. • Provide feedback to Director/VP, Partner Sales regarding holes in the supplier portfolio. • Travel as required to nurture existing relationships with Sales Partners and Suppliers. • Attend company and team meetings, as well as onsite and offsite supplier trainings and events. • Perform other tasks and special projects as required.

Role Description The LOA Specialist is responsible for the end-to-end administration of employee leaves of absence, ensuring strict compliance with federal, state (particularly California), and local regulations. The primary focus will be LOA processing, but this role also supports benefits billing and other benefits-related administrative functions. The Specialist will deliver outstanding customer service and collaborate closely with Employee Relations, Payroll, and other internal partners. This is a sedentary position, with most interactions conducted online. - Administer all types of leaves of absence, including FMLA, ADA, California-specific leaves (CFRA, PDL, SDI, etc.), and company policy leaves. - Ensure LOA compliance by monitoring legislative changes, updating internal processes, and maintaining accurate documentation. - Provide timely, empathetic, and clear support to employees requesting or managing leaves. - Maintain and update LOA records and ensure seamless integration with benefits billing processes. - Assist in benefits billing administration, including tracking premiums during leaves, reconciling invoices, and supporting audits as needed. - Collaborate effectively with Employee Relations and Payroll teams to ensure accurate pay and benefits continuity during leaves. - Educate employees and managers on LOA policies, procedures, and rights, including California-specific mandates. - Utilize intermediate-level Excel skills for tracking, payroll reporting, and reconciling LOA and benefits data. - Contribute to ongoing improvement of LOA processes and documentation. - Participate in training and development opportunities to expand LOA knowledge; stay current on best practices and compliance requirements. - Support other benefits-related administrative functions as needed. Qualifications - 3–5 years of experience in LOA administration, benefits administration, or a related HR function. - Demonstrated knowledge of federal and California LOA laws and regulations (e.g., FMLA, CFRA, ADA, PDL, SDI). - Intermediate proficiency in Microsoft Excel (e.g., formulas, pivot tables, reporting). - Excellent customer service skills, with a patient and empathetic approach. - Strong attention to detail and organizational skills. - Proven ability to work collaboratively with cross-functional teams (Employee Relations, Payroll, etc.). - Ability and desire to continuously learn and stay updated on LOA compliance and best practices. - Experience in benefits billing and administration highly preferred. - LOA-related certifications (e.g., CLMS, CPDM, FMLA certification) are a plus. Requirements - Sedentary work; primarily online interactions. - Regular use of computer and office equipment. Compensation - Compensation Range: $65,000 - $75,000 - Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/achievements, and will be mutually agreed upon at the time of offer. - This position is not eligible for a variable pay component as part of the hiring range. Benefits - Comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. - 128 hours of paid time off (PTO) each calendar year (prorated for date of hire) for employees outside of CA. - In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. - 10 paid company holidays. Company Description ScanSource, Inc. is an Equal Opportunity Employer EOE/M/F.

• Develop and maintain platform infrastructure, microservices, and databases • Diagnose and resolve reported issues with functionality and security • Develop and maintain code in T-SQL and PowerShell • Collaborate with application developers, quality assurance, and operations personnel • Estimate the effort required to implement changes to applications and processes • Investigate and resolve alerts provided by various monitoring services • Notify development leads of new issues found • Support AWS infrastructure • Identify and improve upon strengths and weaknesses in development and business processes • Evaluate and enhance application performance • Automate routine tasks • Maintain and enhance application observability • Describe missing functionality to be considered as new features • Document operations procedures and application output • Participate in code reviews and provide constructive feedback to peers • Participate in on-call rotations to ensure system availability and quick resolution of issues • Stay up to date with the latest industry trends and technologies

• Develop, test, and document working development, integrations, and data migrations • Contribute to overall code quality by performing solution and code reviews for fellow developers • Continuous improvement of development processes such as Agile, CI/CD, etc. • Communicate effectively with a globally distributed team • Update, maintain and Support legacy applications • Work with PMO to design, develop, and implement prioritized items • Integrate multiple systems, including internal proprietary and third-party applications

Summary Strategic Services Director, AT&T, is a leader for our AT&T/ACC operations, one who will elevate our partner experience (from opportunity to implementation), one who is driven by improving processes and outcomes, and one who will dynamically navigate the ATT/ACC ecosystem on behalf of Intelisys. This leader is responsible for end-to-end AT&T/ACC operational execution across the partner lifecycle. This role leads a dedicated, multi-functional Partner Success team responsible for pricing strategy execution, complex quoting, order management and project management for end-customers on behalf of Intelisys partners. The Strategic Services Director, AT&T, partners closely with Sales, Supplier Business Development, Commissions, and the rest of the Partner Success team to ensure scalable, efficient, and partner-centric operations while driving revenue growth, margin optimization, and exceptional partner outcomes. Deep working knowledge of AT&T/ACC business systems, tools, B2B products, and operations is required. Key Responsibilities Partner Lifecycle Leadership Own and optimize the full partner lifecycle from opportunity through implementation and handoff through to ongoing support Lead and develop a team responsible for: AT&T/ACC pricing and quoting Order entry, order accuracy, and order flow Project management and service implementation Escalation assistance as required Ensure seamless coordination across lifecycle stages to minimize cycle times, reduce fallout, and improve partner experience Strategic & Operational Execution Collaborate with Director of Operational Excellence and Data teams to drive operational rigor, standardization, and continuous improvement across pricing, quoting, ordering, and implementation Adhere to and monitor KPIs related to SLAs, quality, and partner experience Identify operational risks and proactively implement mitigation strategies Cross-Functional Partnership Collaborate with Supplier Business Development team on strategy to build scalable operational processes and governance Serve as a strategic partner to sales team to drive pipeline and revenue growth Systems, Tools & Process Ownership Leverage and optimize AT&T/ACC systems and tools, as necessary, including but not limited to: CRM Pricing and quoting tools Order management and provisioning platforms Project management and implementation systems Ensure data accuracy, reporting integrity, SLA achievement and process compliance Talent & Leadership Build, mentor, and retain high-performing operational teams Foster a culture of positive team dynamics, service, accountability, partner-centricity, and continuous improvement Required Qualifications Preferred Qualifications Experience supporting large enterprise or strategic accounts Background in operational transformation or large-scale process improvement initiatives Strong executive communication skills with the ability to influence senior stakeholders Lean, Six Sigma, or similar operational excellence training Key Competencies Strategic thinking with strong execution discipline Partner-centric mindset in a B2B environment Data-driven decision making Cross-functional leadership and influence Change management and organizational leadership ScanSource, Inc. is an Equal Opportunity Employer EOE/M/F Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.