• Attend monthly Business Review meetings with clients providing detailed and analytical data insights as it relates to carrier engagement. • Attend monthly Carrier meetings providing referral findings and leading data-driven discussion • Hands-on delivery of the carrier experience vision, standards and service models • Lead initiatives that strengthen trust, transparency, and partnership with carriers • Identify performance gaps and lead cross‑functional improvement plans • Manage escalations and ensure timely resolution of carrier issues • Champion a consistent, high‑quality experience across all carrier and client touchpoints • Serve as an executive liaison for carrier and client relationships focusing on service, performance and partnership • Develop team capabilities in communication, analytics, relationship management, and problem-solving

• Provide technical guidance and oversight for archaeological and cultural resource projects • Ensure compliance with applicable federal, state, and local regulations • Oversee project review workflows and monitor project milestones and reporting schedules • Assist the Technical Director in maintaining and improving report templates and technical guidance documents • Supervise, mentor, and develop archaeological staff • Support proposal development, project scoping, budgeting, scheduling, and pricing efforts • Participate in client meetings and industry events to support business development

• Responsible for managing the day-to-day operations and support of our core ERP, currently ServiceNow, and related software (the “digital platform”). • Collaborate closely with peers, senior management, and other business stakeholders to help identify, assess, implement, operationalize, and support digital platform capabilities in support of strategic objectives and operational requirements. • Manage a global technical team tasked with configuring and supporting the digital platform. • Provide leadership, guidance, and mentorship to ServiceNow resources, ensuring efficient task completion and adherence to best practices. • Ensure the health and security of ServiceNow through timely patching and upgrades, QA, change management, and continuous improvement of practices and procedures. • Lead initiatives to enhance platform functionality, streamline processes, and promote operational efficiency. • Manage the development of a support playbook with repeatable processes. • Performance reporting through proactive reviews validating process adherence as well as identification of areas for improvement.

• Manage and grow a portfolio of 125 – 150 corporate partners and prospects through all stages of the relationship lifecycle • Develop and execute strategies to secure new corporate partnerships while increasing revenue and engagement from existing partners • Create customized proposals, presentations, sponsorship packages, and partnership agreements • Meet or exceed annual revenue goals • Serve as the primary relationship manager for assigned corporate partners • Collaborate with Development, Marketing & Communications, Events, Mission, Advocacy, and field staff • Leverage volunteer leaders, board members, and executive leadership to cultivate, solicit, and steward key corporate relationships • Represent The ALS Association at meetings, conferences, networking events, and community engagements • Maintain accurate records, revenue forecasts, and partnership activity within Salesforce