• Responsible for managing the day-to-day operations and support of our core ERP, currently ServiceNow, and related software (the “digital platform”). • Collaborate closely with peers, senior management, and other business stakeholders to help identify, assess, implement, operationalize, and support digital platform capabilities in support of strategic objectives and operational requirements. • Manage a global technical team tasked with configuring and supporting the digital platform. • Provide leadership, guidance, and mentorship to ServiceNow resources, ensuring efficient task completion and adherence to best practices. • Ensure the health and security of ServiceNow through timely patching and upgrades, QA, change management, and continuous improvement of practices and procedures. • Lead initiatives to enhance platform functionality, streamline processes, and promote operational efficiency. • Manage the development of a support playbook with repeatable processes. • Performance reporting through proactive reviews validating process adherence as well as identification of areas for improvement.

• Manage and grow a portfolio of 125 – 150 corporate partners and prospects through all stages of the relationship lifecycle • Develop and execute strategies to secure new corporate partnerships while increasing revenue and engagement from existing partners • Create customized proposals, presentations, sponsorship packages, and partnership agreements • Meet or exceed annual revenue goals • Serve as the primary relationship manager for assigned corporate partners • Collaborate with Development, Marketing & Communications, Events, Mission, Advocacy, and field staff • Leverage volunteer leaders, board members, and executive leadership to cultivate, solicit, and steward key corporate relationships • Represent The ALS Association at meetings, conferences, networking events, and community engagements • Maintain accurate records, revenue forecasts, and partnership activity within Salesforce

• Drive portfolio-level performance across assigned clients, ensuring alignment to revenue, throughput, cycle time, and quality targets • Accelerate new client ramp and stabilization, reducing time to standard operating performance • Eliminate silos by aligning cross-functional teams to deliver consistent, predictable outcomes • Improve client satisfaction through proactive performance management and structured issue resolution • Enable scalability through standardization, process improvement, and automation adoption

• Lead the development and implementation of HEOR strategies and tactics for product value demonstration • Collaborate cross-functionally to impact brand strategies • Own the customer input process • Lead development of research plans, protocols, and budgets • Conduct analyses and prepare reports • Employ advanced technical expertise for health economic and outcome research projects • Manage effective project management aspects • Timely execution and communication of product-specific HEOR strategies