Role Description Divine Mercy University is currently seeking an energetic Partnership Coordinator based at our Sterling VA Campus (Remote applicants may be considered). A Partnership Coordinator initiates new partnerships and maintains existing relationships to help reach strategic goals of Divine Mercy University. They lead the full partnership lifecycle—from researching, finding and negotiating to onboarding and long-term relationship management that drives measurable enrollment outcomes. - Researching and identifying potential partners that align with DMU goals and mission. - Developing and executing partnership strategies with clear outreach plans and value propositions. - Building and maintaining strong relationships with existing partners through effective communication and proactive management. - Monitoring partnership enrollment performance against established goals and metrics to assess partnership success, ROI and to make data driven optimization assistance to the partnership. - Representing Divine Mercy University at events, conferences, and networking opportunities. Qualifications - Experience: Generally 2–6+ years in sales, business development, account management, or partnership roles. - Communication: Excellent negotiation, presentation, and interpersonal skills. - Strategic Thinking: Ability to identify partner’s needs and align University value to those needs. - Analytical Abilities: Proficient in using CRM tools (e.g., Salesforce) and interpreting performance metrics. - Education: Bachelor's degree in business, marketing, or a related field. - Military service is desirable but not required. Requirements - Relationship building and identification of aligned partners. - Networking and persuasion for creating win-win agreements. - Project management and organizational skills. - Adaptability and creative problem-solving skills. - Ability to work in fast-paced environments. - Proactive and self-driven mindset. Company Description A rapidly expanding academic institution on the cutting edge of online educational delivery, Divine Mercy University (DMU) is a Catholic graduate school of psychology and counseling, founded in 1999 as the Institute for the Psychological Sciences. The University is dedicated to the scientific study of psychology and related fields with a Catholic understanding of the person, marriage, and the family. Over the years DMU has become a leader in preparing Catholic and Christian mental health professionals. - The University offers a Doctoral (Psy.D.) degree in Clinical Psychology. - An online Doctoral Degree in Counselor Education and Supervision (Ph.D.). - An online Master of Science (M.S.) degree in Psychology. - An online Master of Science (M.S.) in Counseling. - Additionally, it offers online certificate programs, including a Spiritual Director’s Certificate. Based on the Catholic identity and mission of Divine Mercy University, we only employ persons who demonstrate openness and respect for the Roman Catholic Church and its institutions and who have a sincere interest in advancing DMU’s mission within the Church. More information can be found at www.divinemercy.edu NONDISCRIMINATION STATEMENT: Committed to the teaching of Vatican Council II that every type of discrimination, whether social or cultural, whether based on sex, race, color, social condition, language or religion, is to be overcome and eradicated as contrary to God's intent (Gaudium et Spes, 29), DMU encourages applications from people of all ages, races, ethnicities, nationalities, women, men, veterans and those with disabilities.

• Leads the development of new and existing end user customers, focused on the packaging portfolio of solutions • Implements collaboration with the packaging sales team as well as inside sales resources • Determines sales goals and utilizes resources and tactics to meet sales objectives • Supports relationships with key personnel at multiple levels in the buying process • Provides input in the development of short- and long-term growth targets

• Serve as backup/leader when the Manager is out of office • Responsible for having direct reports • Responsible for initial onboarding tasks/ access and new hire cultural immersion • SME for first-line questions, escalations, roundtable discussions • Increased reserve and payment authority with the ability to assist with moderate reviews • Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees • Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset

• Make timely outbound calls to consumers / contact new leads as quickly as possible to maximize engagement and conversion opportunities. • Build trust and establish rapport during initial conversations. • Deliver a professional, consultative, and customer-focused experience. • Manage multiple outbound leads while maintaining quality and productivity standards. • Verify consumer contact information and service requirements. • Confirm consumer intent and interest in receiving assistance. • Complete all required Lead Qualification Questions (LQQs). • Identify qualifying and disqualifying criteria based on campaign and provider guidelines. • Gather accurate information to determine consumer eligibility and service provider fit. • Provide empathetic, professional, and solution-oriented service. • Handle objections and consumer concerns effectively. • Maintain compliance with campaign requirements and qualification standards. • Follow established scripts, workflows, and quality guidelines. • Ensure consistent handling of all lead types and inquiries.