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Outbound Call Specialist
Location
United States
Posted
4 hours ago
Salary
0
Seniority
Junior
Job Description
Outbound Call Specialist
Expertise.com
• Make timely outbound calls to consumers / contact new leads as quickly as possible to maximize engagement and conversion opportunities. • Build trust and establish rapport during initial conversations. • Deliver a professional, consultative, and customer-focused experience. • Manage multiple outbound leads while maintaining quality and productivity standards. • Verify consumer contact information and service requirements. • Confirm consumer intent and interest in receiving assistance. • Complete all required Lead Qualification Questions (LQQs). • Identify qualifying and disqualifying criteria based on campaign and provider guidelines. • Gather accurate information to determine consumer eligibility and service provider fit. • Provide empathetic, professional, and solution-oriented service. • Handle objections and consumer concerns effectively. • Maintain compliance with campaign requirements and qualification standards. • Follow established scripts, workflows, and quality guidelines. • Ensure consistent handling of all lead types and inquiries.
Job Requirements
- Previous experience in outbound calling, tele sales, lead qualification, customer service, call center operations, or appointment setting.
- Has at least 1-year experience in Sales or as a Sales Development Representative.
- Strong verbal communication and active listening skills.
- Ability to build rapport quickly and engage consumers over the phone.
- Confidence handling objections and guiding conversations.
- Strong attention to detail and documentation accuracy.
- Ability to manage a high volume of outbound calls while maintaining quality standards.
- Excellent organizational and time-management skills.
- Strong problem-solving and decision-making abilities.
- Experience using CRM systems, preferably Salesforce.
- Proficiency with Microsoft Office and web-based applications.
- Comfortable navigating multiple systems while speaking with consumers.
- Preferred Qualifications: Experience working with web-generated leads. Background in lead qualification, customer acquisition, or provider matching environments.
Benefits
- Work from home position
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