Expertise.com

• Interpret, build upon, and comply with the company’s quality assurance standards. • Document quality assurance activities with internal reporting and audits. • Evaluate inbound and outbound agent interactions in compliance with organizational standards. • Facilitate targeted coaching sessions and provide training to team members. • Maintain precise audit and coaching logs, identifying "red flag" behaviors and non-compliant trends. • Facilitate and contribute to call calibration sessions. • Participate in leadership meetings to relay agent performance feedback and execute quality management strategies. • Identify bottlenecks, analyze performance data, and communicate actionable trends. • Execute additional strategic tasks assigned by the Call QA Team Lead to support evolving business needs.

• Drive sales by making outbound calls to assigned campaigns and leads. • Understand product offerings, sales processes, and engagement guidelines to effectively communicate value to prospective clients. • Engage leads in professional and persuasive phone conversations while maintaining a consultative approach. • Identify client needs, handle objections, and recommend appropriate products or solutions. • Adapt quickly to new campaigns, products, and sales strategies. • Maintain clear and detailed records of interactions in CRM and sales tracking tools. • Provide timely feedback and updates to stakeholders. • Adapt to process updates and changing campaign goals. • Track and meet performance metrics and work independently with minimal supervision.

• Drive sales by making outbound calls to assigned campaigns and leads. • Understand product offerings, sales processes, and engagement guidelines to effectively communicate value to prospective clients. • Engage leads in professional and persuasive phone conversations while maintaining a consultative approach. • Identify client needs, handle objections, and recommend appropriate products or solutions. • Adapt quickly to new campaigns, products, and sales strategies. • Maintain clear and detailed records of interactions in CRM and sales tracking tools. • Provide timely feedback and updates to stakeholders. • Maintain reliable equipment, tools, and connectivity.

• Make 80-100 calls a day to warm leads that completed their business registration through our company. • Conduct consultative conversations to understand client needs, challenges, and business goals. • Position financial and technical solutions such as business loans, payment processing, banking services, and website building to address client pain points. • Clearly explain complex financial and technical concepts in a simple, client-friendly way. • Build and maintain long-term relationships with clients to drive recurring revenue and loyalty. • Consistently meet or exceed individual and team sales targets. • Maintain accurate records in CRM systems and leverage sales tools to track progress and performance.