Reserv Claims

• Manage a team of adjuster managing a mix of accounts and lines of business including general liability, commercial property, and others • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery • Monitor and analyze claims data to identify trends, patterns, and areas for process improvement • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Responsible for accuracy and adequacy of all aspects of claim reserving • Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Execute on performance management; attract, hire, retain and provide high level of training • Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues • Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives • Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

• Flexibility - you will need to be able to switch from claims handling to coaching and feedback • Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

• Flexibility - you will need to be able to switch from claims handling to coaching and feedback • Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation • Serve as backup/leader when the Manager is out of office • Responsible for having direct reports • Responsible for initial onboarding tasks / access and new hire cultural immersion • SME for first-line questions, escalations, roundtable discussions • Increased reserve and payment authority with the ability to assist with moderate reviews • Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees • Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset

• Manage a team of team leads and adjusters managing a mix of accounts and lines of business • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery • Monitor and analyze claims data to identify trends, patterns, and areas for process improvement • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Responsible for accuracy and adequacy of all aspects of claim reserving • Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Execute on performance management; attract, hire, retain and provide high level of training • Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues • Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives • Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

• Assist in reconciling US, UK, and other European loss fund payments with claims data, financial records, and bank statements. • Collaborate on investigating and resolving any financial discrepancies with internal teams and customers • Work with the financial operations team to document processes and procedures. • Actively identify opportunities for optimization to support continuous improvement. • Other duties as assigned.

Motor First Notification of Loss (FNOL) Customer Experience Specialist – UK Location: United Kingdom (Remote) Work Arrangement: Fully Remote Employment Type: Full-tim About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Customer Experience Specialist at Reserv, you will be an integral part of our dedicated team focused on providing exceptional service to our customers during the insurance claims process. You will handle motor ‘FNOL’ by phone and email inquiries, provide support, and ensure a smooth and positive experience for all involved parties as they navigate their claims journey. Your expertise in insurance and claims will enable you to deliver exceptional, empathetic assistance. What you'll do - Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels - Anticipate the customer needs and take action to manage the process to full resolution - Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims - Develop and maintain a solid understanding of claim procedures to provide accurate and consistent information to customers - Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols - Identify and address customer concerns, complaints, and disputes with empathy and professionalism - Work collaboratively with internal teams to investigate and resolve complex issues, escalating matters when necessary to achieve timely resolutions - Strive to exceed customer expectations by delivering exceptional service, actively listening to customer feedback, and proactively seeking ways to improve the customer experience - Adhere to company policies, procedures, and regulatory requirements, ensuring the privacy and confidentiality of customer information at all time Qualifications - 5 GCSE’s or equivalent, insurance certifications are a plus - Previous experience in customer service within insurance or a call center environment with a focus on claims; high volume, fast-paced - Strong knowledge of insurance claims processes, terminology, and best practices - Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers - Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately - Strong problem-solving and critical-thinking abilities - Proficiency in using customer relationship management (CRM) systems and other relevant software applications - Empathy, patience, and resilience to handle challenging customer interactions with professionalism and composure - Strong organizational and time management skills to prioritize tasks and meet deadlines effectively - Enjoy telephone conversations Benefits - Generous health-insurance package with nationwide coverage - Pension plan with employer contributions - Industry Qualifications paid by us (after a qualifying period) - Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized! - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Team Lead – Bodily Injury and Credit Hire Location: Remote, United Kingdom Work Arrangement: Fully Remote Employment Type: Full-time About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. Who you are - Highly motivated and growth oriented. You're excited by the prospect of building a tech driven claims org. - Passionate adjuster who cares about the customer and their experience. - Empathetic. You exercise empathy and patience towards everyone you interact with. - Sense of urgency  at all times. That does not mean working at all hours. - Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest. - Conflict enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. - Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. - Anti status quo. You don't just wish things were done differently, you act on it. - Communicative. (we'd love to know what this means to you) - And did we mention, you have a sense of humor. Claims are hard enough as it is. What you'll do - Reporting to the team manager you will manage the day to day operations of a team of credit hire and bodily injury adjusters, managing a mix of commercial motor accounts. - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Monitor and analyse claims data to identify trends, patterns, and areas for process improvement - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Responsible for accuracy and adequacy of all aspects of claim reserving - Working with the team managers to develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Execute on performance management; attract, hire, retain and provide high level of training - Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims related issues - Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives - Prepare and present comprehensive claims reports, metrics, and analysis to internal stakeholders; proactively advise your manager on claim trends and loss mitigation strategies Qualifications - 3+ years of management experience with a preference for experience managing in a remote environment. - 5+ years in insurance claims experience in multiple lines of business, preference for motor with bodily injury & credit hire experience - Technical Knowledge: It's essential to have a deep and proven understanding of motor claims, in both personal injury  and credit hire. This includes knowledge of relevant Claims Portals, the Civil Procedure Rules (CPR), multi jurisdiction claims, GTA and commercial credit hire. - Knowledge  of industry regulations and a commitment to ensuring compliance -  Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes. - Demonstrated commitment to quality, accuracy, and attention to detail. - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.  Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - Retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Team Leader – Property Location: United Kingdom (Remote)Remote Work Arrangement: Fully Remote Employment Type: Full-time About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Property Team Leader at Reserv, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and a foundational understanding of claims with experience handling and managing a team of individuals. What you'll do - Reporting to the team manager you will manage a team of property adjusters managing a mix of accounts - Looking after your own caseload and overseeing larger losses and contentious cases - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Monitor and analyse claims data to identify trends, patterns, and areas for process improvement - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Responsible for accuracy and adequacy of all aspects of claim reserving - Working with the team managers to develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Execute on performance management; attract, hire, retain and provide high level of training - Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues - Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives - Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation Qualifications - Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards or already in the role) - 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience - 5+ years of management experience with a preference for experience managing in a remote environment - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits - Generous health-insurance package - Pension plan with employer contributions - Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized! - Industry Qualifications paid by us (after a qualifying period) - Work from anywhere to facilitate your work-life balance - Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Senior Data Analyst – Transport Location: Remote (Atlanta, Georgia) Work Arrangement: Fully Remote (Work from Anywhere) Employment Type: Full-time About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. As a senior analyst in a well-funded, growth Series C start-up, you will be defining our growth potential for years to come. You will be an integral part of Reserv’s data team, working with our customers to deliver high-fidelity data and insights. For this role, we are seeking data analysts with strong Python, SQL, and Excel skills. You should be curious about how claims work and how our systems process them. You’ll also need the ability to interface with customers from both technical and non-technical backgrounds, and to work independently while collaborating closely with our engineering and operations teams. If you are ready to help shape the vision for Reserv’s technology, join us on the journey. What you will do: - Work with our data stack: Python (Pandas to NLTK), Postgres/dbt, Looker, Excel, etc. - Lead client calls through technical analysis to provide recommendations and insights - Ship reporting code and improve our data modeling layer to solve for our customers' needs - Work on problems that don’t have a clearly defined answer, often helping define the “right” solution - Communicate ideas and specifications through detailed, precise writing - Influence the culture, values, and processes of a growing engineering team - Enjoy and have fun being creative and thinking outside of the box. You will need to draw on analogous situations you’ve worked on before, but we are not traversing well-traveled roads. “Where we’re going, we don’t need roads!” Qualifications: - 6-8 years of experience as an individual contributor with experience using modern analytics and programming languages—we’re in Python and dbt/Postgres every day - A proven ability to interface with high-value customers and communicate with both technical and non-technical audiences alike - Have a strong demonstrated toolkit to build ETLs and net new data visualizations/reports - Have a proven track record of shipping high quality data analysis at a high cadence - A passion for building intuitive technology and a thirst for learning - Able to think through customer requirements and prioritize what is a must-have, nice-to-have, or irrelevant - Have a strong technical skillset but also the willingness and ability to take over tasks outside your core competency Benefits: - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Corporate Recruiter Reserv, Inc. Remote (Atlanta, GA) About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role The People Operations team owns the full talent function at Reserv: recruiting, onboarding, HR, and L&D. As Reserv scales, a growing share of our hiring targets a specific type of candidate -- ex-consultants (BCG, Bain, McKinsey and similar), lawyers, and senior client-facing professionals -- people who are not browsing job boards, require a warm and credible approach to engage, and need a compelling story about what Reserv is building to consider a move. This role exists to own that pipeline end-to-end. You will be the dedicated recruiter for corporate functions -- strategy, legal, account management, finance, People Operations, and similar roles that demand professional-services caliber talent. The work is primarily outbound -- sourcing from scratch, cold outreach on LinkedIn, cold calling -- and the bar for candidates is high. Inbound will exist but shouldn't be counted on. Turnarounds are fast and timelines are tight -- this is not a role for someone who needs a lot of runway before acting. As the team scales and capacity allows, this person may also support tech or claims hiring. If you've done this before and are good at it, this is a role where you'll have a lot of autonomy and a clear mandate. You will be an excellent fit if you have a track record of successfully recruiting passive candidates who weren't looking, and have done it in a professional services context (consulting, law, finance, or adjacent). What you'll do Sourcing and Pipeline Development: Own the sourcing strategy for corporate and operations roles from scratch -- strategy, legal, finance, account management, People Operations, and similar functions. Build candidate pipelines through targeted LinkedIn outreach, cold calling, and referral networks. Identify and approach candidates who are not actively looking, including ex-consultants, lawyers, and experienced account managers. Candidate Engagement and Qualification: Run a compelling outreach and engagement process that converts passive interest into active conversations. Conduct initial screens to assess candidates' skills, experience, and fit, and move qualified candidates through the process quickly and with minimal friction. Hiring Manager Partnership: Serve as a strategic partner to hiring managers across corporate and operations functions. Provide market intelligence on candidate availability, compensation benchmarks, and realistic timelines. Push back when requirements narrow the pool unnecessarily and drive urgency without sacrificing quality. Process and Pipeline Management: Own the ATS as the single source of truth for all active searches. Keep pipeline data clean and current, and produce reporting that gives leadership clear visibility into where searches stand and where the bottlenecks are. Offer and Close: Drive offers from recommendation to acceptance. Manage compensation discussions with candidates directly, keep the hiring manager and People Operations aligned, and close candidates with conviction. Qualifications - 3+ years of full life-cycle recruiting experience, with a meaningful portion spent filling roles in professional services or corporate functions (strategy, legal, account management, finance, or similar) - Demonstrated track record of sourcing and closing passive candidates -- people who weren't looking -- through direct outreach (LinkedIn, cold calling, referrals) - Familiarity with the professional profile of ex-management consultants, lawyers, or senior account managers: where they come from, what motivates them, how to run a credible pitch - Strong sourcing skills and comfort driving searches primarily through outbound -- inbound will exist but is not something to rely on - Excellent written and verbal communication -- your outreach messages need to actually get responses - Ability to manage multiple searches simultaneously, work independently, and operate with urgency -- turnarounds are fast and the expectation is that you thrive under that kind of pressure, not just tolerate it - Proficiency with applicant tracking systems Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!