The primary responsibility for the iSupport Network Engineer position is to plan, design, deploy, and continue to support a mission critical project for the Military Health Systems under the Defense Health Administration. Secondary responsibilities for the position include the deployment and continued support of enterprise network infrastructure systems in the areas of Route/Switch, Security, and Load Balancing. Technologies utilized by the Network Engineer SME include: Ruckus 7750/7450/6610 Cisco Catalyst 4500/9300/9500 Cisco Nexus Cisco ASR/ISR Routers Palo Alto Firewall, IDS, IPS F5 BIP-IP Citrix Netscaler Cisco ISE The position also requires demonstrated competence in LAN/WAN technologies, BGP, OSPF, Spanning Tree, and Software Defined Networking. Last, the Network Engineer (SME) is responsible for the coordination of cross-functional teams in relation to the deployment and support of the physical/virtual network infrastructure, which includes technologies such as VMWare, Linux, Windows Server, physical Servers, and enterprise storage arrays. Attending planning sessions to understand business and technical requirements. Recommending cost-effective, technically feasible network solutions that meet initial capacity requirements, provide long-term scalability, and anticipate future growth and performance needs. Adhering to and following change management policies that facilitate a stable, well-documented network infrastructure that meets organizational requirements. Documenting projects, support actions and other administrative artifacts to serve as reference material for fellow engineers and management staff. Ensuring incidents and service requests adhere to established service level agreements (SLAs). Pursuing professional development opportunities through certifications, training, or conferences that enhance both technical and non-technical skillsets relevant to their role within the organization. Submitting written and verbal status reports as requested to management staff. Demonstrating a solid understanding of the OSI and TCP/IP network models and providing examples. Supporting and maintaining various network platforms with focus on Cisco (switches and routers), Palo Alto (firewalls), UpLogix (remote console), and F5 (Load Balancing and Packet Broker). Understanding of BGP, OSPF and LISP routing technologies. Demonstrating experience as a Systems Engineer to include network design, documentation, installation, operational support, and configuration of network devices such as servers, routers, switches, workstations, associated software tools, and cabling in a LAN environment. This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth.

• Deploy, manage and optimize AWS infrastructure for development, QA and production application environments • Manage AWS Cloud deployments for the Elastic B2B Sales and eCommerce Platform • Work on design and implementation of service orchestration solutions • Maintain and improve automated deployments through the use of CI/CD tools • Manage and utilize tools to monitor application uptime and performance • Collaborate with developers to resolve application and performance issues • Manage access to applications for various teams and their members • Manage logging, monitoring and alerting tools • Collaborate with company Security and Compliance leadership to establish and maintain SOC II, ISO, PCI, and GDPR security standards and compliance • Collaborate with the DevOps and other teams to improve application performance and processes • On-call rotation for weekend issues

• Design, build, and maintain cloud infrastructure in GCP (VPC, GKE Autopilot/Standard, Cloud SQL, AlloyDB, Memorystore, Cloud Storage, Cloud Run, Artifact Registry, Cloud NAT, Cloud Armor, etc.) • Manage hybrid environments (remaining on-prem + GCP) • Deploy and operate production-grade Kubernetes clusters (GKE + on-prem k8s) • Manage all infrastructure as code using Terraform (mandatory) + Helm + Kustomize • Configuration management with Ansible (existing playbooks) while evolving to more modern practices • Ensure high availability and disaster recovery for databases and queues (Cloud SQL, AlloyDB, Memorystore Redis, managed Kafka/RabbitMQ, Elasticsearch/OpenSearch on GKE) • Build a modern observability stack: Prometheus + Grafana + Loki/Tempo + OpenTelemetry , integrated with Cloud Monitoring and Cloud Logging • Design and implement CI/CD pipelines (GitLab CI, GitHub Actions, Cloud Build) • Participate in security & compliance processes (IAM, KMS, Secret Manager, VPC Service Controls, Security Command Center, hardening) • Join the on-call rotation (we are building an SRE culture) • Mentor mid/junior engineers and participate in architecture reviews

• Collaborate with clients and internal teams to design scalable, secure, and high-performance solutions • Lead technical discovery sessions and translate business needs into actionable architecture • Build proofs-of-concept (POCs), demos, and technical documentation for customers and partners • Work closely with engineering to ensure successful implementations and product fit • Support pre-sales engagements by presenting technical capabilities and addressing customer requirements • Troubleshoot integration issues and provide guidance on best practices • Gather customer feedback and contribute to product roadmap discussions • Deliver enablement sessions, workshops, and onboarding for partners or enterprise clients