• The Strategic Communications Specialist plays a key role in developing and managing multi-channel digital communications campaigns across the company. • This role is responsible for communicating effectively across a growing platform of digital channels and assisting in leading internal communications strategies that support multiple company initiatives. • That means working directly with corporate support department leaders to plan and run communications campaigns that reach our network of 650+ repair centers and corporate support functions. • Develop and distribute professional announcements, manage content on our corporate intranet, and build engaging campaigns that hit deadlines and move the needle on company goals. • Develop communication plans aligned to business initiatives, including target audiences, messaging strategy, timelines, and channel selection. • Support change management communications for new initiatives, rollouts, and organizational updates. • Partner with the Communications team and Advertising department to develop and launch campaigns that strengthen the Crash Champions brand for both internal and external audiences. • Help shape internal marketing campaigns that boost team member retention and engagement. • Collaborate with teams across the organization, including senior leadership, to move projects forward and respond to requests. • Consult with department leaders to clarify communication goals and recommend the most effective approach. • Write, edit, and proofread content to ensure clarity, tone consistency, brand alignment, and compliance with company standards. • Support urgent communications, time-sensitive announcements, and crisis communications as needed, ensuring accuracy and fast turnaround. • Ensure consistent messaging and brand voice across all communication channels. • Jump in on a variety of marketing and communications projects as needed.

Role Description The Scheduling Supervisor will assist the Director of Administration by participating in hiring, training, mentoring, measuring, and supervising excellent and productive teams in the following areas of responsibility: - Scheduling Team including Workman’s Compensation - Operator Team Key responsibilities include: - Manage the performance and processes of the Scheduling Team and Operator Team - Complete and submit team members’ annual reviews and quarterly conversations in a timely manner - Maintain Scheduling Specialist Playbook and Operator Playbook - Set and meet departmental Key Performance Indicators - Complete audits of each Scheduling Specialist and report back to Director of Administration as appropriate - Help develop and maintain reporting - Conduct regular team meetings and huddles - Other projects as needed to ensure teams’ success - Provide coverage in the queue as needed - Review recorded calls and audit for accuracy, share and coach results to team members - Participate in setting and meeting quarterly and annual team and individual goals Requirements Reporting responsibilities include: - Complete reports as follows and email Director of Administration with weekly numbers: - Appointments scheduled - Calls answered - Abandonment rate - Error rate - Review Daily Schedule Report to include sending schedule audit to team for corrections - Review Work Group Summary Report daily to ensure Queue scheduling is staffed appropriately - Review Operator Work Group Summary daily to ensure Operators are staffed appropriately - Review Brightmetrics Reporting On-Demand for Queue Schedulers and Operators Qualifications - Four year college degree preferred - At least 3 years’ experience in medical practice, hospital or other medically based company preferably supervising other team members - Excellent written and verbal skills - Ability to handle difficult people and situations - Delegation, prioritization and organizational skills - Numerical and computation skills for reporting - Fundamental understanding of orthopedic medical practice - Command of relevant HIPAA and OSHA laws as they affect areas of supervision - Critical software knowledge (Greenway, MS Office Suite) - Goal oriented - Problem solving and process development - Professional appearance and demeanor Benefits - Competitive compensation package for full-time members - Three Medical Plans Options (your choice of a PPO or HDHP) - Dental and Vision Coverage - Health Savings Account (with HDHP) - Employee Assistance Program - Company Provided Basic Life, AD&D and Long-Term Disability - Voluntary Life and Short-Term Disability - PTO Accrual - Paid Holidays - 401(k) + employer match

Role Description The Scheduling Supervisor will assist the Director of Administration by participating in hiring, training, mentoring, measuring, and supervising excellent and productive teams in the following areas of responsibility: - Scheduling Team including Workman’s Compensation and Operator Team Qualifications - Four year college degree preferred - At least 3 years’ experience in medical practice, hospital, or other medically based company preferably supervising other team members - Excellent written and verbal skills - Ability to handle difficult people and situations - Delegation, prioritization, and organizational skills - Numerical and computation skills for reporting - Fundamental understanding of orthopedic medical practice - Command of relevant HIPAA and OSHA laws as they affect areas of supervision - Critical software knowledge (Greenway, MS Office Suite) - Goal oriented - Problem solving and process development - Professional appearance and demeanor Requirements - Manage the performance and processes of the Scheduling Team and Operator Team - Complete and submit team members’ annual reviews and quarterly conversations in a timely manner - Maintain Scheduling Specialist Playbook and Operator Playbook - Set and meet departmental Key Performance Indicators - Complete audits of each Scheduling Specialist and report back to Director of Administration as appropriate - Help develop and maintain reporting - Conduct regular team meetings and huddles - Other projects as needed to ensure teams’ success - Provide coverage in the queue as needed - Review recorded calls and audit for accuracy, share and coach results to team members - Participate in setting and meeting quarterly and annual team and individual goals Benefits - Three Medical Plans Options (your choice of a PPO or HDHP) - Dental and Vision Coverage - Health Savings Account (with HDHP) - Employee Assistance Program - Company Provided Basic Life, AD&D and Long-Term Disability - Voluntary Life and Short-Term Disability - PTO Accrual - Paid Holidays - 401(k) + employer match Typical Physical Demands and Work Environment - Work may be performed in a remote office setting per the terms and conditions listed in the Telework Policy and Team Member Handbook. - Prolonged periods sitting at a desk and working on a computer, telephone, and other office equipment. - Prolonged periods of standing and moving. - Must be able to lift up to 10 pounds occasionally / Must be able to lift up to 50 pounds at one time. - Must be able to withstand physical and emotional stress. - May be exposed to bloodborne pathogens and occupational dangers such as needle pricks. - Must be able to carry, pull, push, and lift equipment necessary for care.

Role Description Oversee labor relations and managed care communications. Develop strategies, plans and campaigns that directly support business and growth objectives and minimize risks. - Provide strategic counsel to an issue or crisis with proven processes. - Partner with Advocacy, Labor Relations, Internal Communications, and Marketing to drive strategic communications strategies that support our labor relations goals or managed care objectives. - Create meaningful narratives and content to support strategies, ensuring effectiveness at the system and in-market level. - Develop communication plans that drive results while being prepared with labor relations and managed care response plans and content. - Contribute to and direct operational planning, coordination and decision-making. Qualifications - High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR - Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management. Benefits - Paid time off (PTO) - Various health insurance options & wellness plans - Retirement benefits including employer match plans - Long-term & short-term disability - Employee assistance programs (EAP) - Parental leave & adoption assistance - Tuition reimbursement - Ways to give back to your community