Elite Sports Medicine + Orthopedics

Role Description The Scheduling Supervisor will assist the Director of Administration by participating in hiring, training, mentoring, measuring, and supervising excellent and productive teams in the following areas of responsibility: - Scheduling Team including Workman’s Compensation and Operator Team Qualifications - Four year college degree preferred - At least 3 years’ experience in medical practice, hospital, or other medically based company preferably supervising other team members - Excellent written and verbal skills - Ability to handle difficult people and situations - Delegation, prioritization, and organizational skills - Numerical and computation skills for reporting - Fundamental understanding of orthopedic medical practice - Command of relevant HIPAA and OSHA laws as they affect areas of supervision - Critical software knowledge (Greenway, MS Office Suite) - Goal oriented - Problem solving and process development - Professional appearance and demeanor Requirements - Manage the performance and processes of the Scheduling Team and Operator Team - Complete and submit team members’ annual reviews and quarterly conversations in a timely manner - Maintain Scheduling Specialist Playbook and Operator Playbook - Set and meet departmental Key Performance Indicators - Complete audits of each Scheduling Specialist and report back to Director of Administration as appropriate - Help develop and maintain reporting - Conduct regular team meetings and huddles - Other projects as needed to ensure teams’ success - Provide coverage in the queue as needed - Review recorded calls and audit for accuracy, share and coach results to team members - Participate in setting and meeting quarterly and annual team and individual goals Benefits - Three Medical Plans Options (your choice of a PPO or HDHP) - Dental and Vision Coverage - Health Savings Account (with HDHP) - Employee Assistance Program - Company Provided Basic Life, AD&D and Long-Term Disability - Voluntary Life and Short-Term Disability - PTO Accrual - Paid Holidays - 401(k) + employer match Typical Physical Demands and Work Environment - Work may be performed in a remote office setting per the terms and conditions listed in the Telework Policy and Team Member Handbook. - Prolonged periods sitting at a desk and working on a computer, telephone, and other office equipment. - Prolonged periods of standing and moving. - Must be able to lift up to 10 pounds occasionally / Must be able to lift up to 50 pounds at one time. - Must be able to withstand physical and emotional stress. - May be exposed to bloodborne pathogens and occupational dangers such as needle pricks. - Must be able to carry, pull, push, and lift equipment necessary for care.