Elite Sports Medicine

Role Description The Scheduling Supervisor will assist the Director of Administration by participating in hiring, training, mentoring, measuring, and supervising excellent and productive teams in the following areas of responsibility: - Scheduling Team including Workman’s Compensation - Operator Team Key responsibilities include: - Manage the performance and processes of the Scheduling Team and Operator Team - Complete and submit team members’ annual reviews and quarterly conversations in a timely manner - Maintain Scheduling Specialist Playbook and Operator Playbook - Set and meet departmental Key Performance Indicators - Complete audits of each Scheduling Specialist and report back to Director of Administration as appropriate - Help develop and maintain reporting - Conduct regular team meetings and huddles - Other projects as needed to ensure teams’ success - Provide coverage in the queue as needed - Review recorded calls and audit for accuracy, share and coach results to team members - Participate in setting and meeting quarterly and annual team and individual goals Requirements Reporting responsibilities include: - Complete reports as follows and email Director of Administration with weekly numbers: - Appointments scheduled - Calls answered - Abandonment rate - Error rate - Review Daily Schedule Report to include sending schedule audit to team for corrections - Review Work Group Summary Report daily to ensure Queue scheduling is staffed appropriately - Review Operator Work Group Summary daily to ensure Operators are staffed appropriately - Review Brightmetrics Reporting On-Demand for Queue Schedulers and Operators Qualifications - Four year college degree preferred - At least 3 years’ experience in medical practice, hospital or other medically based company preferably supervising other team members - Excellent written and verbal skills - Ability to handle difficult people and situations - Delegation, prioritization and organizational skills - Numerical and computation skills for reporting - Fundamental understanding of orthopedic medical practice - Command of relevant HIPAA and OSHA laws as they affect areas of supervision - Critical software knowledge (Greenway, MS Office Suite) - Goal oriented - Problem solving and process development - Professional appearance and demeanor Benefits - Competitive compensation package for full-time members - Three Medical Plans Options (your choice of a PPO or HDHP) - Dental and Vision Coverage - Health Savings Account (with HDHP) - Employee Assistance Program - Company Provided Basic Life, AD&D and Long-Term Disability - Voluntary Life and Short-Term Disability - PTO Accrual - Paid Holidays - 401(k) + employer match