Crash Champions

Role Description The Senior Manager, Shared Services (AR Cash Applications) is responsible for the strategic leadership, governance, and optimization of enterprise-wide cash application processes within a large-scale shared services environment. This role drives standardized operations, automation, and financial integrity across a multi-location network, ensuring accurate and timely application of cash, compliance with internal controls, and alignment with broader organizational goals. This leader partners cross-functionally with Finance, Operations, IT, Business Development, and external stakeholders and within Shared Services (Accounts Payable, Treasury, Communications, Accounts Receivable) to transform processes, enable scalable growth, and deliver actionable insights that improve cash flow, working capital, and operational performance. The role provides oversight of people, processes, and systems, focusing on continuous improvement, digital enablement, and best-in-class shared services delivery. Essential Duties and Responsibilities: - Develop and execute the strategic roadmap for AR Cash Applications within the shared services model, aligning with enterprise finance and operational objectives. - Drive transformation initiatives, including automation, system enhancements, and process standardization to reduce manual effort and increase efficiency. - Establish scalable frameworks to support continued organizational growth across a multi-location network (600+ sites). - Sponsor and lead cross-functional projects impacting cash application, receivables performance, and financial systems. - Provide enterprise-level oversight of cash application operations, including payment processing, receipting, and reconciliation accuracy. - Ensure adherence to internal controls, compliance requirements, and financial reporting standards (e.g., GAAP). - Implement and monitor KPIs, SLAs, and performance metrics to drive accountability and continuous improvement. - Oversee exception management, root cause analysis, and resolution frameworks to improve cycle times and accuracy. - Deliver data-driven insights on AR performance, including aging, cash flow, reserves, and operational trends. - Partner with senior leadership to influence decision-making through forecasting, analytics, and reporting. - Identify opportunities to improve working capital, reduce unapplied cash, and enhance overall liquidity. - Design and maintain best-in-class shared services processes, ensuring consistency, scalability, and efficiency across all locations. - Lead process governance, documentation, and policy development to ensure standardization across the enterprise. - Evaluate and implement emerging technologies and tools to modernize AR operations. - Lead, mentor, and develop a high-performing team, including managers and individual contributors within the AR function. - Build organizational capability through succession planning, talent development, and performance management practices. - Foster a culture of accountability, collaboration, continuous improvement, and customer service excellence. - Serve as a key liaison with insurance carriers and external partners, resolving systemic issues and improving remittance processes. - Collaborate closely with Treasury, Accounts Payable, Communications, Accounting, Operations, IT, Business Development, and other functions to drive alignment and resolution of process gaps. - Oversee AR-related month-end close activities, including reserves, reconciliations, and reporting deliverables. - Ensure accuracy, timeliness, and audit readiness of financial information related to cash applications. Qualifications - Bachelor’s degree in Accounting, Finance, Business Management, or related field. - 8+ years of progressive experience in Accounts Receivable or shared services operations, including leadership of large, multi-site teams. - Demonstrated experience leading transformation initiatives, automation, and process optimization. - Strong expertise in AR processes, internal controls, compliance, and financial reporting standards. - Proven ability to operate at both strategic and tactical levels, influencing senior leadership. - Advanced analytical, problem-solving, and decision-making capabilities. - Excellent communication and executive presentation skills. - Experience with ERP systems (e.g., Microsoft Dynamics 365), AR platforms, and workflow/ticketing systems. - Strong leadership presence with the ability to drive change in a complex, fast-paced environment. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Group Life Insurance - Disability Insurance - 401k Retirement Plan with match - Referral Bonus (“Cash From Crash”) - 5 Paid Holidays

Role Description At Crash Champions, our HR Business Partners support an Operations VP and their market by connecting people strategy to real business outcomes. Success in this role comes from building trust, understanding how the business operates, and using that insight to influence decisions around retention, leadership, and team performance. This is not a traditional HR Business Partner role. It is a field-based partnership role designed for someone who wants to be close to the business and directly impact performance. You will spend the majority of your time in your market, working alongside leaders and teams, not behind a desk. You will be expected to contribute to the business, not just support it. This role reports to a Director of HR Business Partners who operates as a player-coach and is actively involved in your development. There is a clear path for growth based on performance and impact. Responsibilities How You’ll Spend Your Time: - Business Partnership (approximately 40%) - Act as a true advisor to your Operations VP. - Participate in leadership discussions and connect people strategy to business outcomes. - Talent Management (approximately 30%) - Build bench strength across your market. - Lead development conversations and maintain clear visibility into leadership readiness. - Employee Relations (approximately 15%) - Manage ER matters with speed and quality. - Focus on identifying patterns and addressing root causes, not just resolving cases. - HR Operations (approximately 15%) - Execute core HR processes consistently, including performance management, compliance, and communication of key programs. What You’ll Own: - Partnering closely with your Operations VP, contributing to leadership discussions and helping guide people-related decisions. - Retention efforts within your market, identifying risks and driving targeted action plans. - Building and maintaining visibility into leadership bench strength across General Managers (GM) and Operational Directors (DO). - Conducting structured development conversations and supporting ongoing leadership growth. - Managing employee relations matters with sound judgment, consistency, and a focus on root cause. - Reviewing terminations proactively to ensure alignment and reduce risk. - Using data to identify trends and connect them to specific business or leadership behaviors. - Executing core HR processes including performance management, policy communication, and compliance. - Maintaining a consistent presence in your market to build credibility with frontline teams and leaders. Qualifications - 3 to 5 years of HR Business Partner or generalist experience in a multi-site, field-based environment. - Experience building strong relationships with operational leaders and influencing outcomes. - Solid employee relations experience including investigations and disciplinary actions. - Strong business acumen and the ability to connect people decisions to performance outcomes. - Comfort using data to identify trends and inform action. - Experience with leadership assessments or development tools is a plus. - Bachelor’s degree in HR, Business, or a related field preferred. - Valid driver’s license and ability to travel regularly within market, plus 25 to 40 percent overnight travel. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Group Life Insurance - Disability Insurance - 401k Retirement Plan with match - Referral Bonus (“Cash From Crash”) - 5 Paid Holidays

• Schedule customer appointments for collision repair and estimates in accordance with established Standard Operating Procedures • Professionally manage a high volume of inbound and outbound customer communications • Assist customers with rental car reservations and tow scheduling • Demonstrate a strong sense of urgency while effectively managing daily workload • Communicate with empathy, confidence, and professionalism in all customer interactions • Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps • Resolve customer concerns through active listening and effective use of internal resources • Multitask across multiple systems and communication channels to ensure accuracy and efficiency • Follow departmental processes and procedures to maintain assignment accuracy and data integrity • Safeguard customer and company information and maintain confidentiality at all times • Maintain company-issued equipment in proper working conditions and promptly report issues • Consistently act in a manner that supports positive outcomes and high-quality customer experience • Perform other duties as assigned

• The HRIS Systems Analyst role supports the alignment of HR technology with business needs by partnering closely with the HRIS Director to optimize system functionality and data integrity. • This position serves as a key liaison between internal stakeholders and external vendors, including ADP Managed Services, to ensure effective system support, issue resolution, and delivery of enhancements. • This role contributes to the execution of HRIS-related projects by collaborating with cross-functional teams, supporting data imports, troubleshooting system issues, and helping maintain accurate and reliable data across platforms. • The HRIS Systems professional plays an important role in enabling efficient processes, supporting reporting needs, and ensuring systems effectively support day-to-day operations and organizational growth.

• Responsible for the strategic management, growth, and satisfaction of key national accounts • Develop and execute strategic account plans tailored to each national partner • Identify expansion opportunities within existing or new accounts • Collaborate with leadership to align account goals • Serve as the primary point of contact for national clients • Facilitate regular business reviews and strategic meetings • Track key account metrics and provide detailed reporting • Quickly address and resolve account-level issues • Maintain a solutions-oriented approach that balances customer satisfaction with operational efficiency • Partner closely with operations, finance, legal, marketing, and training teams • Participate in contract renewal negotiations and assist in onboarding new accounts

Role Description At Crash Champions, our HR Business Partners support an Operations VP and their market by connecting people strategy to real business outcomes. Success in this role comes from building trust, understanding how the business operates, and using that insight to influence decisions around retention, leadership, and team performance. This is not a traditional HR Business Partner role. It is a field-based partnership role designed for someone who wants to be close to the business and directly impact performance. You will spend the majority of your time in your market, working alongside leaders and teams, not behind a desk. You will be expected to contribute to the business, not just support it. This role reports to a Director of HR Business Partners who operates as a player-coach and is actively involved in your development. There is a clear path for growth based on performance and impact. Responsibilities How You’ll Spend Your Time: - Business Partnership (approximately 40%) - Act as a true advisor to your Operations VP. - Participate in leadership discussions and connect people strategy to business outcomes. - Talent Management (approximately 30%) - Build bench strength across your market. - Lead development conversations and maintain clear visibility into leadership readiness. - Employee Relations (approximately 15%) - Manage ER matters with speed and quality. - Focus on identifying patterns and addressing root causes, not just resolving cases. - HR Operations (approximately 15%) - Execute core HR processes consistently, including performance management, compliance, and communication of key programs. What You’ll Own: - Partnering closely with your Operations VP, contributing to leadership discussions and helping guide people-related decisions. - Retention efforts within your market, identifying risks and driving targeted action plans. - Building and maintaining visibility into leadership bench strength across General Managers (GM) and Operational Directors (DO). - Conducting structured development conversations and supporting ongoing leadership growth. - Managing employee relations matters with sound judgment, consistency, and a focus on root cause. - Reviewing terminations proactively to ensure alignment and reduce risk. - Using data to identify trends and connect them to specific business or leadership behaviors. - Executing core HR processes including performance management, policy communication, and compliance. - Maintaining a consistent presence in your market to build credibility with frontline teams and leaders. Qualifications - 3 to 5 years of HR Business Partner or generalist experience in a multi-site, field-based environment. - Experience building strong relationships with operational leaders and influencing outcomes. - Solid employee relations experience including investigations and disciplinary actions. - Strong business acumen and the ability to connect people decisions to performance outcomes. - Comfort using data to identify trends and inform action. - Experience with leadership assessments or development tools is a plus. - Bachelor’s degree in HR, Business, or a related field preferred. - Valid driver’s license and ability to travel regularly within market, plus 25 to 40 percent overnight travel. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Group Life Insurance - Disability Insurance - 401k Retirement Plan with match - Referral Bonus (“Cash From Crash”) - 5 Paid Holidays

• Support the Crash Champions Communications team by assisting with accurate, consistent, and timely communication across both internal and external channels. • Help maintain the quality of online listings. • Engage with customers through review platforms. • Organize internal communication assets for easy access. • Audit and update local listings across online platforms to ensure accuracy of hours, services, and contact information. • Respond to customer reviews on Google and Yelp using established communication standards. • Assist with organizing, archiving, and maintaining a structured folder system for internal communications. • Prepare internal communication materials for the company intranet using approved templates. • Compile simple reports summarizing review activity, trends, and opportunities for improvement. • Support day-to-day communications needs across the Communications team.

• Schedule customer appointments for collision repair and estimates in accordance with established Standard Operating Procedures • Professionally manage a high volume of inbound and outbound customer communications • Assist customers with rental car reservations and tow scheduling • Demonstrate a strong sense of urgency while effectively managing daily workload • Communicate with empathy, confidence, and professionalism in all customer interactions • Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps • Resolve customer concerns through active listening and effective use of internal resources • Multitask across multiple systems and communication channels to ensure accuracy and efficiency • Follow departmental processes and procedures to maintain assignment accuracy and data integrity • Safeguard customer and company information and maintain confidentiality at all times • Maintain company-issued equipment in proper working conditions and promptly report issues • Consistently act in a manner that supports positive outcomes and high-quality customer experience • Perform other duties as assigned

• Company-wide monitoring and execution of asset management processes and procedures • Work with IT management on building out and maintaining a sustainable ITAM capability • Manage IT assets throughout the lifecycle including tracking, purchasing, imaging, shipping, and receiving • Drive standardization of asset management best practices and collaborate with internal IT teams, vendors, and business stakeholders • Participate in policy creation and development

• The Strategic Communications Specialist plays a key role in developing and managing multi-channel digital communications campaigns across the company. • This role is responsible for communicating effectively across a growing platform of digital channels and assisting in leading internal communications strategies that support multiple company initiatives. • That means working directly with corporate support department leaders to plan and run communications campaigns that reach our network of 650+ repair centers and corporate support functions. • Develop and distribute professional announcements, manage content on our corporate intranet, and build engaging campaigns that hit deadlines and move the needle on company goals. • Develop communication plans aligned to business initiatives, including target audiences, messaging strategy, timelines, and channel selection. • Support change management communications for new initiatives, rollouts, and organizational updates. • Partner with the Communications team and Advertising department to develop and launch campaigns that strengthen the Crash Champions brand for both internal and external audiences. • Help shape internal marketing campaigns that boost team member retention and engagement. • Collaborate with teams across the organization, including senior leadership, to move projects forward and respond to requests. • Consult with department leaders to clarify communication goals and recommend the most effective approach. • Write, edit, and proofread content to ensure clarity, tone consistency, brand alignment, and compliance with company standards. • Support urgent communications, time-sensitive announcements, and crisis communications as needed, ensuring accuracy and fast turnaround. • Ensure consistent messaging and brand voice across all communication channels. • Jump in on a variety of marketing and communications projects as needed.