Role Description In this role, you’ll be an integral part of our team’s mission of helping immigrants secure their future in the United States through asylum. As the Lead Conversion Manager, you own the commercial bridge between our marketing pipeline and our sales team. You own the team's results, not just its activity. The number of consultations booked per week and the lead-to-consultation conversion rate are yours to drive, and success is measured by how much you raise them, month over month, and quarter over quarter. You bring the human touch that earns trust from people in vulnerable moments, and the commercial instincts to turn that trust into action. You’re equally comfortable coaching a team member through a difficult conversation and designing an AI-assisted follow-up sequence that runs while you sleep. This is a sales leadership role. It is not an administrative position. We are looking for someone who drives accountability and pushes for productivity, who treats every uncontacted or under-qualified lead as a problem to solve, not a circumstance to explain, and who raises the team's ceiling rather than protecting its comfort. This role is open to candidates located in Argentina. What You'll Do - Sales Leadership & Team Performance - Lead, mentor, and coach a team of Appointment Setting Specialists to consistently hit conversion KPIs. - Own a small set of hard team metrics: consultations booked per week, lead-to-consultation conversion, and speed to lead. - Hold each team member accountable with clear, data-supported expectations. - Conduct regular performance reviews, live call coaching, and skills development sessions. - Monitor team activity and CRM usage to ensure accuracy, pipeline hygiene, and adherence to firm standards. - Proactively monitor calendar fill by language and by Salesperson, flagging gaps early. - Collaborate with leadership on hiring, onboarding, and training new team members. - Develop and refine scripts, objection-handling frameworks, and outreach processes to improve team conversion rates. - Instill across the team that they are junior closers, not form fillers or information collectors. - Lead Engagement & Conversion - Personally engage high-priority or escalated leads via calls, WhatsApp, email, and social media. - Qualify prospects quickly and persuasively, uncovering client needs with empathy and commercial precision. - Guide prospects toward booking and paying for their consultation with confidence and care. - Ensure every potential client feels heard, respected, and supported — regardless of outcome. - Follow up persistently with warm leads until they convert or are disqualified. - AI-Enabled Sales Operations - Use AI tools to enhance your own workflow: call prep, follow-up drafting, lead prioritization, and performance analysis. - Own the human–AI intake layer, ensuring edge cases escalate to a human quickly. - Work with our Sales & Marketing Operations Specialist to design and implement automated follow-up sequences. - Use ManyChat to build and manage automated conversational flows across various channels. - Leverage AI-generated call summaries and coaching tools to accelerate team development. - Identify opportunities to integrate new AI tools into the intake sales workflow. - Track and analyze team metrics, surfacing data-driven insights to improve conversion rates. - Develop and run an Appointment Setting QA system, call/conversation reviews and scorecards. - Provide feedback to the Marketing team to improve lead quality and handoff efficiency. Qualifications - Fluency in Spanish and English. - 2–5+ years in appointment setting, inbound lead qualification, or inside sales in a consumer-facing (B2C) industry. - At least 1 year in a leadership, trainer, supervisor, or team lead position with a proven track record of raising a team’s output and performance. - Proven track record of meeting or exceeding sales quotas. - Strong rapport-building, persuasive communication, and objection-handling skills. - Experience working with a CRM (HubSpot preferred) and managing high-volume lead flow. - Demonstrated experience using AI tools in a professional context for communication, workflow automation, and performance improvement. - Highly organized, driven, and disciplined; able to manage competing priorities without losing attention to detail. - Comfortable working in fast-moving environments with evolving processes and high expectations. Preferred Qualifications - Experience with HubSpot workflows, sequences, and pipeline management. - Familiarity with AI-based call coaching or conversation intelligence tools (e.g., Gong, Chorus, or similar). - Experience with ManyChat or similar conversational marketing platforms. - Experience designing or managing automated communication sequences. - Background in legal, healthcare, or other high-stakes, high-empathy sales environments. Benefits - This position offers a monthly gross salary range of USD 2,200 – 2,400, commensurate with experience and qualifications. - 11 U.S. federal holidays off (paid) regardless of your location. - Week between Christmas and New Year's — office closed, fully paid. - Local holiday work that doesn't coincide with a U.S. holiday is compensated per your country's labor laws. - Comprehensive training program — we invest in bringing you up to speed on our systems and best practices. - Mentorship and collaboration — learn from experienced practitioners in your field and contribute your expertise. - Career advancement paths — we promote from within and create opportunities. - Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job. How to Apply To apply, please submit a resume and a cover letter, both of which must be in English. Your application won’t be considered without a cover letter. Your cover letter should explain why you’re uniquely qualified for this particular position, and why you would be a great fit for our law firm. Generic, copy/paste cover letters will be discarded. Upload your cover letter and resume, in PDF format, through the software program where you’re viewing this announcement. Please do not call or email us about this opening.

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers, driving increased utilization of products and services. • Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. • Accurately document customer interactions, updates, and value-based activities in the CRM. • Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. • Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets. • Submit required reports and documentation accurately and on time. • Meet or exceed assigned performance goals. • Support meetings, conferences, and trade shows as needed. • Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. • Maintain a primary focus on case management.

• Responding to prospective client inquiries, providing them with information about TheKey service, and scheduling in-home assessment or start of service. • Conducting nursing assessments with prospective clients, addressing their questions and concerns, building relationships with their families and converting them onto active service with a Care Plan tailored to their unique needs. • Providing excellent care management for all clients, especially Tier A clients who receive full-time care. Care management services include regular home visits, performing re-assessments of client condition, providing oversight of the established care plan and training caregivers to provide for client needs and in compliance with state regulations. • Responding to client or caregiver incidents in the home, service issues or quality of care concerns, ensuring all parties are satisfied with the resolution and issues are documented as required. • Providing extra support for new client cases, including home visits during the first caregiver schedule and/or within the first two weeks of service, to ensure complete client satisfaction. • Ensuring TheKey caregivers/clinicians meet state requirements, are adequately trained to perform their responsibilities and receive Nurse instruction and/or supervision as required. • Communicating effectively with team members to ensure accuracy of client billing, long-term care insurance communication (where applicable), caregiver matching, schedules and payroll. • Supporting ongoing client retention through hands-on attention, client appreciation initiatives and relationships with the clients and their families. • Maintaining all client records, notes and files and ensuring that activity is promptly and accurately documented. • Working with referral sources to ensure strong communication and satisfaction and increase referrals, including making presentations to local organizations, fiduciaries, Trust Officers, physician/health care groups, etc. • Providing after-hours support for clients, referral partners and prospective clients (including evenings and weekends) – this support may include e-mail, telephone and/or home visits. • Implementing TheKey operating model, strengthening the brand across the service area, and following all company guidelines and applicable state regulations. • Ensuring that our client accounts are up-to-date and communicating with families (and/or financial managers) in the event of overdue balances. • Additional duties and responsibilities as may be assigned by your supervisor.

Title: Card Merchant Fraud Analytics Manager Location: Australia Job Description: - Flexible working, hybrid environment, and central offices - Inclusive team where diverse perspectives are valued - Access to world-class learning, technology tools and analytics teams See Yourself in the Team Fraud Analytics within the Chief Operations Office Data AI Analytics - Fraud CoE are responsible for developing, maintaining and enhancing the fraud detection systems, algorithms and reporting engines across CommBank and Bankwest, strengthening detection capability through intelligent automation, emerging trend analysis, advanced modelling and stakeholder reporting. In practice, the team sit at the heart of day-to-day fraud and scams defence, maintaining and evolving the fraud rule detection suite, creating new detection logic at pace, and partnering closely with stakeholders as products, channels and customer behaviours change. Our work is customer-critical. We balance strong fraud and scams protection with the need to minimise friction for genuine customers, using intelligent automation, emerging trend analysis, advanced modelling and stakeholder reporting to strengthen detection capability. The team are also evolving towards leveraging modern analytics platforms, and creating opportunities to influence how fraud analytics is delivered into the future. Your Impact & Contribution As an Advanced Analytics Manager in Fraud Analytics, you will lead the development and uplift of fraud detection strategies across assigned portfolios by owning complex analytics solutions, rule logic, and stakeholder outcomes. You'll play a key role in enhancing the fraud rule detection suite used to detect, prevent and disrupt fraudulent and scam activity, including decisioning outcomes such as holds, declines, alerts and customer push notifications. This is an Individual Contributor role where you may expect to: - Lead the delivery of high‑impact enhancements to the fraud rule detection suite, including rule design, optimisation and quality controls. - Translate fraud/scam trends and incidents into detection strategy changes delivered at pace. - Partner with product/channel stakeholders to onboard new signals and data points required for detection (e.g., feature changes that introduce new fraud vectors). - Own stakeholder reporting rhythms (weekly/monthly), ensuring insights are actionable and decision‑ready. - Provide technical leadership across tooling evolution - Champion continuous improvement: reduce false positives, manage alert volumes and minimise friction for genuine customers. Skills & Experience - Strong analytical engineering capability: rule logic, statistical reasoning, and problem‑solving in fast‑moving environments. - Strong coding capability in SQL and Python (SAS experience beneficial; ability to learn new languages valued). - Proven stakeholder management and influencing skills - regular engagement required. - Experience working with or migrating to cloud data/analytics platforms (AWS/Snowflake exposure advantageous). - Fraud/scams domain experience beneficial, but strong analytics experience can be sufficient with learning agility. Why Join Us At CommBank, you'll be part of a team that: - Puts customers at the centre of everything we do - Uses data, analytics and technology to solve meaningful problems - Values continuous improvement, collaboration, and strong risk culture - Supports flexible ways of working and career growth If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 01/07/2026