• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers, driving increased utilization of products and services. • Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. • Accurately document customer interactions, updates, and value-based activities in the CRM. • Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. • Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets. • Submit required reports and documentation accurately and on time. • Meet or exceed assigned performance goals. • Support meetings, conferences, and trade shows as needed. • Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. • Maintain a primary focus on case management.

• Responding to prospective client inquiries, providing them with information about TheKey service, and scheduling in-home assessment or start of service. • Conducting nursing assessments with prospective clients, addressing their questions and concerns, building relationships with their families and converting them onto active service with a Care Plan tailored to their unique needs. • Providing excellent care management for all clients, especially Tier A clients who receive full-time care. Care management services include regular home visits, performing re-assessments of client condition, providing oversight of the established care plan and training caregivers to provide for client needs and in compliance with state regulations. • Responding to client or caregiver incidents in the home, service issues or quality of care concerns, ensuring all parties are satisfied with the resolution and issues are documented as required. • Providing extra support for new client cases, including home visits during the first caregiver schedule and/or within the first two weeks of service, to ensure complete client satisfaction. • Ensuring TheKey caregivers/clinicians meet state requirements, are adequately trained to perform their responsibilities and receive Nurse instruction and/or supervision as required. • Communicating effectively with team members to ensure accuracy of client billing, long-term care insurance communication (where applicable), caregiver matching, schedules and payroll. • Supporting ongoing client retention through hands-on attention, client appreciation initiatives and relationships with the clients and their families. • Maintaining all client records, notes and files and ensuring that activity is promptly and accurately documented. • Working with referral sources to ensure strong communication and satisfaction and increase referrals, including making presentations to local organizations, fiduciaries, Trust Officers, physician/health care groups, etc. • Providing after-hours support for clients, referral partners and prospective clients (including evenings and weekends) – this support may include e-mail, telephone and/or home visits. • Implementing TheKey operating model, strengthening the brand across the service area, and following all company guidelines and applicable state regulations. • Ensuring that our client accounts are up-to-date and communicating with families (and/or financial managers) in the event of overdue balances. • Additional duties and responsibilities as may be assigned by your supervisor.

Title: Card Merchant Fraud Analytics Manager Location: Australia Job Description: - Flexible working, hybrid environment, and central offices - Inclusive team where diverse perspectives are valued - Access to world-class learning, technology tools and analytics teams See Yourself in the Team Fraud Analytics within the Chief Operations Office Data AI Analytics - Fraud CoE are responsible for developing, maintaining and enhancing the fraud detection systems, algorithms and reporting engines across CommBank and Bankwest, strengthening detection capability through intelligent automation, emerging trend analysis, advanced modelling and stakeholder reporting. In practice, the team sit at the heart of day-to-day fraud and scams defence, maintaining and evolving the fraud rule detection suite, creating new detection logic at pace, and partnering closely with stakeholders as products, channels and customer behaviours change. Our work is customer-critical. We balance strong fraud and scams protection with the need to minimise friction for genuine customers, using intelligent automation, emerging trend analysis, advanced modelling and stakeholder reporting to strengthen detection capability. The team are also evolving towards leveraging modern analytics platforms, and creating opportunities to influence how fraud analytics is delivered into the future. Your Impact & Contribution As an Advanced Analytics Manager in Fraud Analytics, you will lead the development and uplift of fraud detection strategies across assigned portfolios by owning complex analytics solutions, rule logic, and stakeholder outcomes. You'll play a key role in enhancing the fraud rule detection suite used to detect, prevent and disrupt fraudulent and scam activity, including decisioning outcomes such as holds, declines, alerts and customer push notifications. This is an Individual Contributor role where you may expect to: - Lead the delivery of high‑impact enhancements to the fraud rule detection suite, including rule design, optimisation and quality controls. - Translate fraud/scam trends and incidents into detection strategy changes delivered at pace. - Partner with product/channel stakeholders to onboard new signals and data points required for detection (e.g., feature changes that introduce new fraud vectors). - Own stakeholder reporting rhythms (weekly/monthly), ensuring insights are actionable and decision‑ready. - Provide technical leadership across tooling evolution - Champion continuous improvement: reduce false positives, manage alert volumes and minimise friction for genuine customers. Skills & Experience - Strong analytical engineering capability: rule logic, statistical reasoning, and problem‑solving in fast‑moving environments. - Strong coding capability in SQL and Python (SAS experience beneficial; ability to learn new languages valued). - Proven stakeholder management and influencing skills - regular engagement required. - Experience working with or migrating to cloud data/analytics platforms (AWS/Snowflake exposure advantageous). - Fraud/scams domain experience beneficial, but strong analytics experience can be sufficient with learning agility. Why Join Us At CommBank, you'll be part of a team that: - Puts customers at the centre of everything we do - Uses data, analytics and technology to solve meaningful problems - Values continuous improvement, collaboration, and strong risk culture - Supports flexible ways of working and career growth If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 01/07/2026

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S. Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience. The Role - Cedar’s Delivery team is responsible for the successful implementation of our products and ongoing customer support. - Cedar is hiring a Manager, Delivery Strategy & Operations to help run and improve the operating system behind our Delivery organization. This person will own high-priority operational workflows that connect customer demand to capacity planning, cost visibility, leadership reporting, and day-to-day execution across Delivery and adjacent CX functions. - This role is ideal for a highly analytical, systems-oriented operator who can both keep critical business processes running and improve them over time. We are looking for someone who is comfortable working across strategy and execution: building structure in ambiguous environments, translating data into decisions, and partnering closely with Delivery, Product, Finance, and other cross-functional leaders - This person should also bring a strong automation mindset. Portions of the role should become simpler, more scalable, and less manual over time, and we want someone who is excited to use AI, tooling, and process design to strengthen the operating model rather than just maintain it. Responsibilities - Own and improve core Delivery Strategy & Operations workflows across staffing, cost visibility, planning, reporting, and operational continuity. - Lead high-priority workstreams including Jira infrastructure and data stewardship, staffing and cost models, and strategic planning support. - Build clear, decision-useful dashboards, models, and materials that help leaders make better resourcing and operating decisions. - Partner across Delivery, CX, Product, and Finance to improve execution and keep critical operating cadences running smoothly. - Identify opportunities to simplify recurring work through automation, AI, and better process design. - Exemplify Cedar’s values. - May require up to 10% travel within the US. Required Skills & Experience - Bachelor’s degree required. - Minimum 5 years of experience in a consulting or operations role (or equivalent). Prior experience in client services operations and/or client implementations a plus. - Strong analytical, modeling, and problem-solving skills, with the ability to turn ambiguity into clear recommendations and executive-ready materials. - Demonstrated ability to independently run workstreams, manage stakeholders effectively, and deliver with consistency in fast-moving environments. - A systems-thinking mindset and enthusiasm for using automation and AI to improve internal processes and team leverage. - Intellectual curiosity; consistent desire to innovate and improve - Healthcare experience or intuition is a plus; patient engagement or revenue cycle knowledge a plus. Compensation Range and Benefits - Salary/Hourly Rate Range* in CA, NY, NJ, CT, WA: $136,000 - $160,000 - Salary/Hourly Rate Range* NOT in CA, NY, NJ, CT, WA: $122,400 - $144,000 - This role is also equity eligible - This role offers a competitive benefits and wellness package *Subject to location, experience, and education #LI-REMOTE What do we offer to the ideal candidate? - A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year - Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you - For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge - 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work - Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) - Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month) - Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation - Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally About us Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z). As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.