• Serve as the day-to-day operational point of contact supporting retail partners including Costco, Target, Ulta, and other national accounts. • Coordinate cross-functional resolution of retailer operational issues related to fulfillment, routing, inventory, shipping compliance, and order execution. • Support retailer onboarding and ongoing operational maintenance across retailer portals and systems. • Review and validate incoming retailer purchase orders for accuracy, including quantities, pricing, ship-to locations, dates, item setup, and fulfillment requirements. • Identify and proactively resolve PO discrepancies prior to fulfillment execution to prevent delays, deductions, or chargebacks. • Partner with Supply Planning, Logistics, and Inventory teams to support successful order fulfillment. • Monitor and support EDI transaction flow between retailers, SPS Commerce, NetSuite, and internal systems. • Troubleshoot failed or inaccurate EDI transactions including PO acknowledgements, ASNs, invoices, and fulfillment updates. • Partner with external vendors and internal technical teams to ensure accurate system connectivity and data transmission. • Validate inventory availability and MOQ requirements against retailer demand and fulfillment timelines. • Coordinate with Supply Planning and 3PL partners to support accurate and timely order fulfillment. • Escalate potential inventory constraints, allocation risks, or fulfillment disruptions to appropriate stakeholders. • Help ensure retailer operational compliance including routing, labeling, palletization, shipping windows, and fulfillment requirements. • Support investigation and root cause analysis of retailer deductions, shortages, or fulfillment discrepancies. • Partner closely with the Supply Chain Operations team to maintain accurate and up-to-date item master data across NetSuite, SPS Commerce, retailer portals, and related operational systems on an ongoing basis. • Ensure SKU setup accuracy including UPCs, dimensions, pack configurations, case packs, pallet configurations, pricing attributes, and retailer-specific requirements are met post-launch and maintains accuracy. • Manage synchronization of product and operational data across AG1’s fulfillment and retail systems ecosystem. • Partner cross-functionally with the Supply Chain Operations team to ensure consistency of item attributes and operational data between internal and external systems. • Develop and maintain SOPs, operational workflows, and retailer-specific process documentation. • Identify opportunities to improve operational efficiency, reduce manual work, and strengthen data accuracy across retail operations. • Support operational reporting related to retailer fulfillment performance, PO accuracy, inventory exceptions, and EDI transaction health. • Assist with root cause analysis and continuous improvement initiatives across retail operations workflows.

• Act as the primary business partner to the VP of Renewals • Provide data-driven recommendations to improve retention strategies • Build and maintain robust forecasting models for renewals, GRR, and C+C • Lead the strategic process for setting quarterly and annual renewal targets • Improve internal team processes for contract negotiation and renewal management • Leverage AI and advanced analytical tools to automate forecasting • Consolidate complex, multi-source data sets into unified, actionable dashboards

•Conduct deep‑dive quantitative analyses to uncover trends, diagnose issues, and support strategic decisions. •Use statistical techniques and data modeling to transform raw data into meaningful insights. •Ensure data accuracy and analytical rigor across all deliverables. •Build and maintain dashboards, automated reports, and performance metrics using modern BI tools. •Translate business needs into scalable reporting solutions that improve visibility and decision‑making. •Continuously refine reporting assets for clarity, usability, and impact. •Partner with teams across operations, product, finance, and leadership to understand goals and deliver data‑driven recommendations. •Present findings in a clear, compelling way to both technical and non‑technical audiences. •Support cross‑team initiatives by aligning stakeholders around shared metrics and insights. •Identify inefficiencies in workflows, reporting processes, and data pipelines. •Lead root‑cause analyses and propose improvements that enhance operational performance. •Contribute to best practices for data quality, reporting standards, and analytical processes. •Provide informal coaching to junior analysts, helping them build technical and analytical skills. •Share tools, documentation, and best practices to elevate the team’s capabilities. •Support onboarding and knowledge‑sharing efforts.

• Set up new orders by adhering to both standard work practices and client-specific SOP instructions. • The ability to rapidly move from one critical task to another. • Accurately confirm job milestones are completed correctly and on time. • Following all process and communication standards within multiple platforms. • Ability to stay independently informed by reviewing all communications provided throughout the company platforms. • Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.