Airspace logo
Airspace

Fast Shipping, Smart Tracking.

Operations Specialist I, Aerospace & Defense

Location

United States

Posted

3 days ago

Salary

$20 - $22 / hour

Seniority

Senior

High SchoolEnglish

Job Description

Operations Specialist I, Aerospace & Defense

Airspace

• Set up new orders by adhering to both standard work practices and client-specific SOP instructions. • The ability to rapidly move from one critical task to another. • Accurately confirm job milestones are completed correctly and on time. • Following all process and communication standards within multiple platforms. • Ability to stay independently informed by reviewing all communications provided throughout the company platforms. • Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.

Job Requirements

  • Ability to navigate and interpret Airline booking and tracking websites.
  • Ability to professionally relay delays, issues, and updates with customers through verbal and written communication.
  • Ability to update, manage, and/or change airway bills using initial or tenured training.
  • Ability to source driver coverage for any segment of an order.
  • Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues.
  • Expected to consistently meet all minimum metric expectations for phone availability and acceptance.

Benefits

  • High-quality health, vision, and dental care plan options
  • 401K company contribution program
  • Professional learning and training reimbursements

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