• Set up new orders by adhering to both standard work practices and client-specific SOP instructions. • The ability to rapidly move from one critical task to another. • Accurately confirm job milestones are completed correctly and on time. • Following all process and communication standards within multiple platforms. • Ability to stay independently informed by reviewing all communications provided throughout the company platforms. • Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.

• Develops, implements, and oversees all safety programs, policies, and compliance activities across the company’s C&I, Distributed Generation (DG), and Utility-Scale Solar PV and BESS O&M portfolio. • Serve as the primary safety leader for field operations, driving a culture of safety excellence across all four operating regions. • Lead and conduct rooftop and general site Job Hazard Assessments (JHAs) for all C&I, DG, and utility-scale solar PV and BESS sites. • Identify, evaluate, and document site-specific hazards including fall protection, electrical hazards, chemical exposures, confined spaces, and environmental factors. • Conduct onsite compliance visits and audits to verify adherence to safety plans, permit conditions, and regulatory requirements. • Conduct routine safety training across all four operating regions for field electricians, technicians, and ROC team members. • Formalize Emergency Response Plans (ERPs) and develop quick-reference materials tailored for ROC operators and field operations team members. • Author, refine, and maintain Safety SOPs with direct applicability to O&M tasks, ensuring procedures are practical, field-ready, and consistently followed. • Track employee PPE inventory, inspection schedules, and expiration dates to ensure continuous compliance with safety standards. • Work within the AssetPlanner CMMS daily to manage safety workflows, documentation, inspections, and compliance tracking across the O&M portfolio. • Track and report on safety KPIs including hours without incident, TRIR, LTCR, DART rate, incident reports, near-miss reports, and leading safety indicators.

• Set up all new orders containing the most time-sensitive commodities for success • Provide proactive updates to customers on any deviations and track order status progression from start to finish • Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals • Balance cost of service quality and expectations with margin • Anticipate problems before they surface and act early

Role Description Under the Chief Enterprise Operations Officer, this position is the key leader for the Consumer Lending Processing Department which includes: - Processing, funding, servicing, and operational processes for ancillary Insurance products related to direct consumer loan products (Auto, HELOC, and Visa loans). - Assisting the Chief Enterprise Operations Officer in carrying out assigned responsibilities consistent with cost-effective practices, regulations, and Credit Union policies. - Providing leadership direction, administration, and strategy development for staff related to consumer lending operations. - Setting staff goals to meet organization’s objectives and maintaining high levels of employee productivity and member services. - Identifying and implementing efficiency improvements and supporting the Credit Union’s culture. - Serving as a management escalation resource for Consumer Lending Operations related issues. - Building, planning, directing, overseeing, and approving compliance, processing, funding, and administration of consumer lending operations. - Supporting increased consumer and HELOC loan volume, along with insurance product penetration. - Establishing guidelines, procedures, and standards for product and service development to provide long-term portfolio growth. Qualifications - 5-7 years of Consumer Lending operations experience, including underwriting, processing, and funding. - 2-3 years of collateral management experience. - A minimum of five years of management experience in a financial institution. - Advanced credit experience. - Ability to analyze and evaluate loan requests and make credit decisions. - Knowledge of budget processes. - Excellent oral and written communication skills. - Business Acumen, Process Management, Negotiating, Conflict Management, Developing Direct Reports, Motivating Others, Sizing Up People. Requirements - Drives for Results: demonstrated ability to achieve business targets. Benefits - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement