Role Description The Sr. Debt Counselor role manages and collects delinquent business and consumer accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment. - The Sr. Debt Counselor provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work. - The Sr. Debt Counselor will address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives. - Ensure effective decisions are made in the best interest of the client requirements and expectations. - Demonstrates the right judgment that is within authority and scope of work. - Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable. - Resolve complex issues. - Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe. - Skip-Tracing – to assist in locating & contacting consumers and businesses. - Meet daily, weekly and monthly goals as set by management at ConServe. - Daily Productivity – Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management. - Achieve a high level of resolution with a compliant and customer centric approach. - Record Maintenance – proper management & updating of system to maximize contacts. - Adherence to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program. Qualifications - High School Diploma or GED. - Associates or Bachelor’s Degree preferred. - One (1) year of ConServe collections experience or five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection. - Must have prior proven experience with ECMC. - Consistent, proven twelve-month performance history. - Documented successful debt collection performance records. - Current or recent debt collection experience preferred. - Business to Business asset recovery, sales, marketing or other B2B related skills preferred. - Strong organizational and time management skills. - Attention to detail. - Ability to act independently to resolve problems. - The ability to work the required scheduled shift. - Fluent in conversational English and ability to proficiently read and write English. - Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution. - Intermediate Computer skills to document calls and navigate software packages, databases and the internet. - Ability to work in a positive, collaborative manner with coworkers. - Ability and history of maintaining confidentiality and high level of trustworthiness. - Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment. - The ability to telework. - A secure internet connection, to plug in ConServe equipment into a hardline Ethernet port. - A private work area in which work activities can be conducted. - Ability to obtain and maintain Government Security Clearance. - Ability to obtain and maintain State Collections Licensure. - U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. - No conflicts of interest with ConServe or our Clients. Physical Demands - Occasionally lift and/or move up to 25 pounds. - Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift). - Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift). - Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift). - Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Contact Information Continental Service Group, LLC, d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, extension: 7 or by emailing: jobs@conserve-arm.com. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace.

Role Description EAP Specialists are responsible for taking inbound calls to provide telephonic assessment and solution-focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. The schedule is Monday - Friday, 9:30 AM - 6:00 PM EST / 8:30 AM - 5:00 PM CST. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Due to business needs, residency in the Central or Eastern time zone is preferred. - Take calls from a queue in a call center environment - Respond to crisis calls, determining member eligibility and benefit coverage, and triaging calls appropriately - Initiate counseling referrals - Provide authorizations for appropriate outpatient care - Document clinical notes and updates in the care management database - Provide clinical expertise to conduct a thorough assessment of risk to self or others, clinical screening for substance abuse and medical co-morbidities for member calls - Use Solution Focused Consultation, Motivational Interviewing, and/or short-term problem resolution to develop an individualized action plan - Solve moderately complex problems and/or conduct moderately complex analyses Qualifications - Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling, or related counseling field - Active, unrestricted independent behavioral health license in your state of residence - 2+ years of experience in a mental health setting - Dedicated workspace / home office and secure high speed internet at home Requirements - EAP experience - Experience in an inpatient setting - Experience working with adults in crisis - Experience working with various age groups - Experience in a call center setting - Experience with crisis management - Dual diagnosis experience with mental health and substance abuse - Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients - Reside in Eastern or Central time zone Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Online psychological counseling sessions with people who want to work on their mental well-being. • Each session is 45 minutes and is hosted through our platform. • Identify the needs of clients and offer individualized solutions to improve their mental well-being in a sustainable way. • Our clients seek out counseling sessions for various reasons, including insecurities, stress, and relationship issues.

• Analyze business needs • Write functional requirements • Participate in workshops • Propose solutions • Serve as the business-IT liaison • Validate deliverables • Participate in user acceptance testing • Contribute to change management • Document solutions