CONTINENTAL SERVICE GROUP LLC

Role Description Seeking B2B Closers. ConServe wants you. We are aggressively seeking proven B2B hunters and closers, Presidents Club performers, who deliver year over year, regardless of service offering. Collections background is not required, what matters is consistent overachievement in enterprise-level B2B sales. The Pitch: - Start at $100K base, with uncapped commission potential. - Expect serious checks if you consistently perform. - You'll be walking into a well-oiled machine: high account flow, strong reputation, and sales tools/data that let you focus on closing, not chasing. Essential Duties & Responsibilities: - Achieve a quota of new Clients. - Achieve a quota of incremental net new business placements from new Clients. - Achieve monthly/quarterly/annual revenue budget performance objectives. - Enthusiastically participate in all sales training and professional development opportunities. - Actively participate in sales plan development. - Attend and participate in all sales team meetings. - Attend and work at industry conferences and trade shows. - Develop and maintain prospect files, follow-up systems and sales contract agreements in accordance with Company procedure. - Submit sales administrative requirements to management on a regular basis. This is a remote position with the candidate located in the Mid-West or Western part of the United States. Qualifications - High School Diploma or GED. - Bachelor’s Degree or equivalent combination of education and sales experience. Requirements - Three (3) years of proven success in consultative selling or in a ConServe Management or Collection Management role. - Collection industry sales experience or experience selling into or work experience in Colleges and Universities, Financial Services Credit Union markets, BPO (1st party). - Must have prior experience with CRM, SalesForce is a plus. - Possess the ability to travel in excess of 50%. - Must have a valid Driver’s License. - Excellent Writing & Communications Skills. - High Energy & Self-starter. - Highly Self Motivated. - Proven problem solver. - Proven time management and goal setting skills. - Proven territory management skills. - Excellent listening, communication and organizational skills. - Must be within an hour of a major airport. Physical Demands - Occasionally lift and/or move up to 25 pounds. - Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift). - Ability to talk and listen on a phone or in person for your entire work shift (8-, 9-, or 10-hour shift). - Ability to type on a computer for extended periods. - Ability to stand up for your entire work shift (8-, 9-, or 10-hour shift). - Ability to drive a vehicle and fly in an airplane. - Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. Mission Statement ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Equal Opportunity Statement Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. Workplace Policy ConServe is a Drug Free Workplace.

Role Description The AVP of Operations Services primary responsibilities will be: - Oversight over Operations Services (Placement Processing, Correspondence Processing, Dispute Processing, Administrative Client Requirements Support, and Oversight of all consumer-facing written communications). - Oversight over Contact Management Team. - Must possess strong analytical and technical abilities to identify opportunities for process improvement and leverage tools to implement process improvements. Essential Duties & Responsibilities: - Develop and lead the organization's Operation Services and Contact Management Team processes and strategies, aligning them with business goals and regulatory requirements. - Responsible for drafting, editing, mapping, and front-line monitoring of consumer-facing written communications (i.e. collections notices, e-mail and text templates, Webchat, etc.) in alignment with production, compliance and legal requirements. - Collaborate with each stakeholder, IT, and vendors to ensure written communications are approved and implemented to all stakeholder requirements. - Oversee the implementation and continuous improvement of ConServe's correspondence management processes and systems (Docuware), including digital transformation initiatives. - Ensure Operations Services SLAs are consistently tracked, communicated, and upheld. - Oversee Contact Management Team ensuring daily/weekly workforce management, all corresponding tools and equipment are operational, and that all associated communication channels are open and operating. - Contribute to edits/updates on Operation’s PPMS documents; provide oversight and conduct reviews of PPMS updates/edits on Operations PPMS documents. - Conduct Root Cause Analysis and implement effective corrective action when SLAs are not consistently met or when workflow bottlenecks occur. - Identify opportunities and implement solutions to improve efficiencies reducing department consumption against budgeted expectations. - Ensure departmental policies, procedures, and work instructions remain up to date and are executed as documented. - Ensure Director of Operations Services properly tracks, communicates, and manages Administrative Representative and Contact Management productivity using Key Performance Indicators (KPIs) and monitoring tools and reports. - Ensure staff receives appropriate cross-training to maintain subject matter expertise in numerous subjects to enable resource reassignment to manage ebbs and flows in workflows. - Identify and communicate resource constraints or excess to VP of Operations as they occur. - Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance program. - Reinforce and retraining on all PPMS work instructions, policies, procedures and forms with staff. Qualifications - HS Diploma or GED. - Experience with Document Management Systems, including SharePoint, Docuware, or similar platforms; certifications preferred. - Bachelor’s Degree in Business Administration or Information Technology or related field or equivalent combination of education and experience. Requirements - Seven+ (7) years of Management experience including staff supervision. - Collections industry experience heavily preferred. - Strong technical and business analyst skills. - Proficiency in document management software and systems. - Experience with leading data digitization efforts. - Strong understanding of information lifecycle management (creation, storage, retrieval, and disposal). - Experience with editing/creating collection notices and content for text and e-mail communications. - Expertise or certification with document management systems and document management processes. - Expertise with leveraging Artificial Intelligence to improve efficiencies preferred. - Demonstrated ability to use and interpret data to identify process improvement opportunities and ability to implement innovative solutions. - Excellent analytical and communication and presentation skills. - Excellent organizational skills. - Detail-oriented and able to multitask and meet deadlines. - Ability to travel to Industry, Vendor and Administrative conferences/events, as needed. - The ability to telework. - A secure internet connection, to plug in ConServe equipment into a hardline Ethernet port and a private work area in which work activities can be conducted. - Ability to obtain and maintain Government Security Clearance. - U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. - No Conflict of Interest with ConServe or our Clients. Physical Demands - Occasionally lift and/or move up to 25 pounds. - Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift). - Ability to talk and listen on a phone or in person for your entire work shift (8, 9, or 10 hour shift). - Ability to type on a computer for extended periods. - Ability to stand up your entire work shift (8, 9, or 10 hour shift). - Ability to drive with valid driver’s license and fly in an airplane. - Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. Mission Statement ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, Inc., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, extension:7 or by emailing: jobs@conserve-arm.com. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace.