• Troubleshoot reported incidents and problems. • Provide support for any problems associated with the platform infrastructure for OnPrem, IaaS, PaaS, and SaaS. • Develop documentation and mentor Jr. team members in process development, documentation standards, and remediation processes. • Design technology solutions that meet technical requirements as defined by architectural documentation both on on-premise and cloud-based IaaS, PaaS, and SaaS. • Document and maintain an inventory of all technology platforms. • Install, configure, and maintain server software including configurations such as IP, SAN, OS, Policies, etc . • Monitor, administer and support all infrastructure technology platforms. • Monitor and maintain on-premise and cloud-based backup and recovery service as documented by Hanger policies and Standard Operating Procedures. • Develop and implement automated backup strategies for both on-premises and cloud infrastructure. • Automate the failover and fallback process to ensure reliability and availability using Azure Backup and Azure Site Recovery. • Works on complex issues where analysis of situations or data requires an in-depth and expert evaluation of variable factors including external service providers, administrative controls, architectural principals, and business objectives. • Provide subject matter expertise in the implementation and development of on-premise and cloud-based technology services across all technology delivery methods including IaaS, PaaS, and SaaS.

Role Description We are looking for an Atlassian Tech Lead/Architect Consultant with great consulting skills, who can consistently delight our customers and help grow our Atlassian practice by implementing high quality solutions. - Proven track record of successfully implementing Atlassian products collaboratively. - Comfortable diving into the client's environments and delivering successfully as the only consultant on the project. - Able to architect solutions based on established best practices. - Lead a team of Atlassian experts in delivering outcomes that meet client requirements and satisfy identified metrics for success. - Up to date with Atlassian product best practices to transform a client's Jira, Jira Service Desk, or Confluence configuration. - Work remotely with a globally distributed team of engineers, designers, devops, and clients. - Exceptional written and verbal communication skills are required, particularly via video, phone, email, and chat. - Possessing additional technical expertise beyond what is expected of a typical Atlassian administrator is great to have. - Planning and assisting with installation, deployment, and tuning of server-side configurations of the Atlassian instance. - Providing support to configure advanced system configurations such as user directories or single sign-on (SSO). - Planning and assisting with merging or migrating Atlassian instances. Qualifications - Deep knowledge of Atlassian Cloud products. - Expertise in Jira administration. - Scripting & Automation (Jira Automation, REST API, Webhooks). - Integration Experience: ServiceNow, CI/CD. Requirements - Atlassian Expert (Jira/Confluence/Rovo). - Jira Migration Experience. - Leadership. Benefits - Remote position. - 6 to 12 Months Contract. - Visa USC / GC Only.

Role Description I have an opportunity for a "Genesys Cloud - 100% REMOTE" and I am looking for a candidate who can join immediately. If you are interested, please reply to me with your updated resume or if you could refer someone, I would really appreciate it. Position: Genesys Cloud - Google Contact Center Location: Alpharetta GA - Remote Duration: 6 to 12 Months Contract Qualifications - Good knowledge of the Google Contact Center AI solution - Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years) - Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL or NLP - Excellent command over spoken, written and business communication skills - Should have undergone Google's Cloud Fundamentals: Core Infrastructure Course Requirements - Can configure, setup, administer and customize the CCAI solution per custom requirements - Experience in delivering complex AI (or) DA projects - Experience coding using one or more languages such as Python, Scala, Java, Go, combined with Data Structures, algorithms and software design - Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other) - Knowledge of data flow and dialog flow in CCAI applications - Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations - Implementation of chat virtual agent - Implementation of voice virtual agent - Integrating agents with third-party applications, data sources, API, etc - Deep knowledge of options for storing parameters and fulfilling user requests - Knowledge of taking actions with fulfillment - Testing and Logging - Knowledge of how to draw insights from recordings - Environment Management - Identification and implementation of best practices for the design and deployment of virtual agents - Identify key aspects, such as security and compliance in the context of contact centers - Knowledge of methods of compliance with Federal Regulations Company Description NAVTECH INC - P: (224) 348-1340 - E: Alex@navtechusa.com - 1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008 - www.Navtechusa.com - E-Verified Company

Role Description We are seeking a highly skilled Senior Cloud Engineer with strong hands-on expertise in cloud infrastructure, automation, DevOps, and compliance-focused environments. This role combines deep technical engineering responsibilities with team leadership, mentorship, and operational ownership within regulated cloud ecosystems. The ideal candidate will have extensive experience across AWS/Azure environments, Terraform automation, DevOps processes, and security/compliance frameworks such as FedRAMP, NIST, HIPAA, or HITRUST. Key Responsibilities - Spend approximately 70% of time on hands-on engineering tasks including cloud deployments, infrastructure automation, scripting, and tooling development - Allocate around 30% of time to technical leadership, mentoring engineers, managing escalations, and ensuring delivery quality - Serve as the primary escalation point for complex technical and operational issues - Drive engineering quality standards, compliance adherence, and project milestone alignment - Collaborate with architecture and consulting teams to identify and mitigate technical and compliance risks - Coordinate day-to-day engineering activities, resource planning, and project execution timelines - Own Jira processes end-to-end including backlog management, ticket creation, acceptance criteria, dependency mapping, and prioritization - Lead sprint planning activities, dependency sequencing, and delivery readiness reviews - Work closely with DevOps workflows including Infrastructure-as-Code (IaC), CI/CD pipelines, policy-as-code, and change management practices Qualifications - Strong technical expertise across AWS, Azure, networking, identity management (Entra ID, Intune, Defender), and security/compliance controls - Hands-on experience with Terraform and cloud infrastructure automation - Solid understanding of DevOps methodologies, CI/CD pipelines, and deployment orchestration - Excellent communication, documentation, leadership, and client-facing skills - Strong analytical and troubleshooting abilities within compliance-sensitive environments - Ability to balance hands-on engineering with leadership responsibilities Requirements - 10+ years of experience implementing or supporting cloud-based solutions in AWS, Azure, or GCP - Experience working within regulated or compliance-driven environments - Proven success building automation scripts, tooling, and deployment frameworks - Prior experience handling critical production escalations and high-severity incidents - Experience mentoring engineering teams and driving technical delivery excellence Required Certifications - Professional or Expert-level certification in AWS, Azure, or GCP Preferred Qualifications - Experience with FedRAMP, NIST, HIPAA, HITRUST, or DoD environments - Familiarity with CIS Benchmarks and DISA STIG standards - Experience with Ansible, GitLab/GitHub automation workflows - Terraform certifications - Cloud security certifications in AWS, Azure, or GCP