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Navtech, Inc.

NAVTECH INC 1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008 Ph: (224) 348-1340 Email: alex@navtechusa.com Website: www.navtechusa.com E-Verified Company

Genesys Cloud

Location

United States

Posted

6 days ago

Salary

0

Seniority

Mid Level

Job Description

Genesys Cloud

Navtech, Inc.

Role Description I have an opportunity for a "Genesys Cloud - 100% REMOTE" and I am looking for a candidate who can join immediately. If you are interested, please reply to me with your updated resume or if you could refer someone, I would really appreciate it. Position: Genesys Cloud - Google Contact Center Location: Alpharetta GA - Remote Duration: 6 to 12 Months Contract Qualifications - Good knowledge of the Google Contact Center AI solution - Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years) - Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL or NLP - Excellent command over spoken, written and business communication skills - Should have undergone Google's Cloud Fundamentals: Core Infrastructure Course Requirements - Can configure, setup, administer and customize the CCAI solution per custom requirements - Experience in delivering complex AI (or) DA projects - Experience coding using one or more languages such as Python, Scala, Java, Go, combined with Data Structures, algorithms and software design - Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other) - Knowledge of data flow and dialog flow in CCAI applications - Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations - Implementation of chat virtual agent - Implementation of voice virtual agent - Integrating agents with third-party applications, data sources, API, etc - Deep knowledge of options for storing parameters and fulfilling user requests - Knowledge of taking actions with fulfillment - Testing and Logging - Knowledge of how to draw insights from recordings - Environment Management - Identification and implementation of best practices for the design and deployment of virtual agents - Identify key aspects, such as security and compliance in the context of contact centers - Knowledge of methods of compliance with Federal Regulations Company Description NAVTECH INC - P: (224) 348-1340 - E: Alex@navtechusa.com - 1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008 - www.Navtechusa.com - E-Verified Company

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