Hanger, Inc.

Role Description The Community Care Coordinator (CCC) provides superior patient support and customer service via proactive intervention, communication, and patient advocacy as well as providing emotional and educational support to patients and families coping with limb loss and/or a variety of orthotic and prosthetic needs. The CCC will work under the general direction of the ACM / CM or his/her designee, utilizing communication and management skills to coordinate seamless care delivery for patients with amputations / limb difference. The CCC should be equipped with a thorough understanding of prosthetics, orthotics, and the medical/healthcare field. The CCC provides patient consultation, comfort, and guidance through the spectrum of initial patient referral and interaction, surgery, recovery, treatment and rehab. The CCC will provide the highest level of customer/client service to prosthetic and orthotic patients, referral sources, and colleagues through the coordination and administration of prosthetic and orthotic patient care. Through interacting with healthcare providers in the community, the CCC will also be responsible for building relationships and fostering new opportunities to serve more patients. Working closely with Hanger personnel and office staff, this position holds responsibility for the day to day management of, and communication with patients, care team members and referral partners to ensure an exceptional patient experience. Your Impact - Ensure that new patients are contacted before or after initial consult or AmpuShield fitting and are entered into Hanger Clinic’s patient management and tracking system. - Support patients with amputations through the weeks pre/post-surgery by providing new patients and their families with information, resources, advice and counsel on the process and options to be fit with a prosthetic / orthotic device. - Coordinate AMPOWER visits. - Build and maintain referral relationships for Hanger Clinic. - Assist with obtaining appropriate clinical documentation for insurance coverage. - Keep patients engaged after initial contact with follow-up communications and appointments to ensure an excellent patient experience and continuity of care at Hanger Clinic. - Provide updates on follow up visits w/surgeon including wound description, photos, care plan details and any modifications to the care plan as needed. - Complete hospital visits, visits to skilled nursing facilities, or rehab facilities as needed and determined by the care team. - Identify and follow-up on all referrals to assure continuity of care and patient/family needs are met. - Act as contact for patients and families, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic’s services. - Serve as a liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative / post-operative planning and preparation and care coordination through to the delivery of a definitive device. - Utilize CCC clinical communication and tracking tools to maintain communication with patients and associated health professionals. - Assist patients with upcoming visits and fittings which may require becoming an ABC Certified Orthotic Fitter. Qualifications - Strong interpersonal, oral and written communication skills. - Strong customer service skills. - Empathetic, kind, engaging personality. - Non revoked, valid passenger vehicle driver’s license. - Excellent organizational skills. - Understanding of Insurance is very important. - Some clinical background is ultimately very useful but can be added as part of the training. - Time management and the ability to maintain a schedule. Requirements - Minimum 2 years of experience in a patient care environment. - BA/BS in Health related field or equivalent work experience. - Ability to be credentialed in major hospital systems. - Experience in providing a high level of customer service in a fast paced environment, including handling confidential data with discretion. - Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. Preferred - ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extenders, OTA, Social Work or like certification or equivalent experience. - Experience with progressive responsibilities in health care facility administrative support functions such as insurance processing coordinator, patient care coordinator, MA, or related roles. Additional Success Factors - Strong interpersonal, oral and written communication skills. - Strong customer service skills. - Experience interfacing with physicians, nurses, physical therapists, occupational therapists and various clinical support personnel. - Ability/willingness to work with handicapped individuals. - SharePoint Post-Acute CRM versed. - Understanding of medical reimbursement and terminology and an understanding of Hanger Clinic front office duties preferred. - Ability to use a computer, including Windows-based software and e-mail. - Ability to use all necessary office equipment. - Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. - Keep the patient at the center of everything that you do, building lifelong trust. - Foster open collaboration and constructive dialogue with everyone around you. - Continuously innovate new solutions, influencing and responding to change. - Focus on superior outcomes, and calibrate work processes for outstanding results. Benefits - Competitive Compensation Packages. - 8 Paid National Holidays & 4 additional Floating Holidays. - PTO that includes Vacation and Sick time. - Medical, Dental, and Vision Benefits. - 401k Savings and Retirement Plan. - Paid Parental Bonding Leave for New Parents. - Flexible Work Schedules and Part-time Opportunities. - Generous Employee Referral Bonus Program. - Mentorship Programs- Mentor and Mentee. - Student Loan Repayment Assistance by Location. - Relocation Assistance. - Regional & National traveling CPO/CO/CP opportunities. - Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest.

Role Description Acting as a trusted advisor and thought leader to the business leadership team, the Senior HR Business Partner - Remote will coach senior leaders, managers, and employees while delivering talent, leadership, and organizational solutions that drive measurable business outcomes. This role will be regionally based in the Pacific Coast Zone providing both strategic and hands-on HR partnership for an employee population of 804. This regional zone includes operations across Washington, Oregon, California, Nevada, Idaho, Montana, Wyoming, Alaska, and Hawaii. The Senior HR Business Partner will ensure teams are optimally structured to support current and future business needs, while enabling leadership and employee development through the planning and execution of strategic HR initiatives. This individual will be an expert in driving large-scale change management, talent management, and organizational effectiveness in a fast-paced, high-growth environment. In addition, this role is responsible for core talent and HR programs, including: - Performance management cycles - Compensation planning - Engagement surveys - Ongoing talent reviews Travel 10% - 15% of the time in the zone. Qualifications - Bachelors degree in Business Administration, Human Resources, or related field is required. Masters degree/MBA preferred or equivalent experience. - Ten to Fifteen (10 - 15) + years of progressive responsibility as a HR Business Partner. - Strong experience with organizational effectiveness, change management, leadership coaching, and talent management, preferably within a dispersed multi-location entity. - A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. Requirements - Establish excellent relationships with business leaders and employees in assigned client groups to build an understanding of their strategies, challenges, opportunities, and needs. - Develop collaborative partnerships with business client groups and across the HR team to ensure consistent alignment with goals and priorities and to develop and implement effective solutions. - Analyze data, metrics, and trends in partnership with business leaders to make informed decisions. - Influence talent decisions by keeping a pulse on the business, market, and industry trends. - Identify gaps in current talent and help leaders anticipate and plan for future needs. - Coach management on people-related matters including employee relations, conflict resolution, company policy interpretation, and management principles. - Provide guidance, coaching, and advice in performance-related matters. Ensure legal compliance and mitigate risk. - Foster the company’s culture while encouraging open and transparent communications. - Drive organizational design decisions and lead change management and communication plans. - Implement employee engagement activities for client group. - Contribute to the design and implementation of integrated talent solutions that drive positive changes across the organization. - In partnership with Talent Acquisition, maintain rigor in selection & assessment practices ensuring that appropriate tools are used to support the hiring decision-making process. Benefits - Competitive Compensation Packages - 8 Paid National Holidays & 4 additional Floating Holidays - PTO that includes Vacation and Sick time - Medical, Dental, and Vision Benefits - 401k Savings and Retirement Plan - Paid Parental Bonding Leave for New Parents - Flexible Work Schedules and Part-time Opportunities - Generous Employee Referral Bonus Program - Mentorship Programs - Mentor and Mentee - Student Loan Repayment Assistance by Location - Relocation Assistance - Regional & National traveling CPO/CO/CP opportunities - Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

• Serve within Hanger’s Department of Clinical and Scientific Affairs and collaborate with the Chief Clinical Officer to define and execute the organization’s clinical research strategy. • Oversee all clinical studies and research data collection efforts at Hanger Clinic. • Lead the research team and manage the operational, analytical, and logistical components of the clinical research portfolio. • Ensure adherence to established budgets and timelines. • Ensure that all research activities comply with applicable regulations and align with and support the organization’s broader business strategy. • Set strategic direction and lead large clinical trials/data collection efforts. • Manage clinical research and operations including design and initiation of clinical trials to optimize tactical and clinical value through global site selection and data portability. • Develop and aid in submission of federal grants to support continued research efforts. • Aid in the development and implementation of Clinical Practice Guidelines. • Author and/or work with others to develop publications based on the results of the clinical trials. • Provide updates and status reports to senior management on a regular basis. • Manage the operational, analytical, fiscal and logistical tasks associated with our clinical research activities in alignment with our business strategy. • Develop and maintain professional relationships with academic and community-based physicians, clinicians and payers to assure alignment of strategy and outputs. • Manage staff and outside partners/service providers. • Represent the company at major annual conferences. 20% travel

• Achieve and exceed monthly, quarterly, and annual sales targets across both acute and non-acute markets • Identify and pursue new business opportunities within hospitals, clinics, rehabilitation facilities, skilled nursing facilities • Build and maintain strong relationships with key decision-makers both clinical and non-clinical • Prepare proposals, presentations, responses to RFPs to improve contracting efforts with health systems and hospitals • Create hospital contract implementation plans • Conduct presentations, value-based solutions, and negotiations to close deals • Maintain accurate records of sales activities and pipeline using CRM tools • Build collaborative and consultative relationships with Hanger Clinic team including Area Directors, Group Practice Leaders, and administrative leaders • Monitor market trends and competitor activity to adjust strategies accordingly • Create and conduct business reviews with hospitals in collaboration with internal and external stakeholders to ensure execution of contractual obligations • Facilitate connection of Hanger clinicians to referral partners through Hanger programs, in-services, CEs, trade shows and community events • Support Health System Team in securing partnerships with target accounts through development of key relationships and non-clinical and clinical champions • Partner with group purchasing organizations and representatives to provide solutions to health system pain points that deliver value on the GPO agreement • Develop and implement strategies to bring value to referral partners through utilization of the Hanger Clinic value proposition for all products and services • Partner in health system management (QBRs) with key Hanger Clinic stakeholders • Ensure customer satisfaction and retention through initiative-taking engagement and problem-solving. • Analyze data, sales metrics, and KPIs to identify areas for improvement. • Coach, mentor, and support a team of sales representatives to meet and exceed sales goals • May be responsible for 2-3 direct reports of BDM I, II, III including regular one-on-one sessions to provide feedback, training, and alignment with organizational goals and objectives • Share best practices, sales strategies, and market insights to elevate team performance • Foster a culture of accountability, collaboration, continuous improvement, and understanding of overall healthcare ecosystem • Translate corporate sales goals into actionable plans for the team • Support new hire onboarding and training

• Achieve clinic and territory revenue goals. • Develop and execute sales and business growth plans for assigned clinics. • Monitor referral trends and territory performance, addressing declines in business flow. • Conduct quarterly business reviews with clinic leadership and stakeholders. • Maintain and expand relationships with existing referral sources. • Generate new referral sources through sales calls, in-services, cold calling, and networking. • Achieve weekly activity metrics, including documented sales calls and educational sessions in Salesforce. • Build a strong pipeline of prospective referral partners. • Build collaborative relationships with clinicians, physicians, hospitals, skilled nursing facilities, rehabilitation centers, and allied health professionals. • Provide ongoing customer service support and resolve referral source concerns. • Connect referral partners with Hanger programs, continuing education opportunities, and community events. • Develop strategic alliances with hospitals and Integrated Delivery Networks (IDNs). • Support and lead RFP responses, proposals, presentations, and contracting initiatives. • Coordinate contract negotiations and institutional fee increases in accordance with company guidelines. • Create implementation plans and monitor contract performance metrics. • Complete required facility and vendor credentialing. • Identify and evaluate trade show and conference opportunities. • Analyze ROI on business development activities and events. • Execute regional growth initiatives and special projects.

• Achieve clinic and territory revenue objectives. • Build collaborative and consultative relationships with Hanger Clinic team • Develop and implement strategies to maximize revenue from existing referral sources, generate new referral source sales. • Work in hospital, skilled nursing and rehab type facilities patient care settings; Complete all hospital/facility vendor credentialing • Develop Sales/Growth/Business plan with each clinic in assigned territory. • Achieve existing referral source maintenance and expansion objectives: Provide service support, follow up to referral sources. • Facilitate solutions around customer service challenges • Facilitate connection of Hanger clinicians to referral sources through Hanger programs, CE and community events • Close sales transaction and monitor business. Follow up as necessary to secure business. • Develop clinic account management plans to measure and monitor business flow from key referral sources. • Develop plan for referral sources that are not fully penetrated. • Monitor territory performance through regular review of referral reports, looking for drops in business flow. • Conduct quarterly business reviews with internal local management team • Achieve new referral source sales objectives: Achieve a minimum of 40 sales calls and 2 in-services per week documented in Salesforce • Conduct extensive new referral source development program including customer in-service meetings w/clinical partners, cold calls, drop ins, etc. • Achieve minimum requirements with referrals sources for CEUs and In-Services with clinical partners • Develop ample pipeline of potential new referral prospects. • Facilitate connection of Hanger clinicians to referral sources through Hanger programs, CE and community events • Close sales transaction and monitor business. Follow up as necessary to secure business. • Assumes responsibility for executing various sales growth initiatives and special projects in a geographic area, as assigned by the appropriate RSM • Identify and validate trade shows and conference opportunities throughout territory • Analyze ROI for all trade shows and conference opportunities and ensure they are in alignment with the growth strategy for the region • Support new hire on-boarding and training of BDAs & BDMs: Field rides with BDAs/BDMs as needed • Empower human potential by consistently demonstrating the Hanger values • Demonstrates clear understanding of the enterprise initiatives and focus, "big picture" • Demonstrates clear understanding of all Hanger resources (intranet, OneSource, Salesforce, etc.) • High level of proficiency around all BDM administrative duties • Demonstrates exceptional internal collaboration • Proven track record of success with internal team and revenue growth • Facilitate networking within the national BDM and Ampower teams • Develop strategic alliances with hospitals/IDNs through: Identify & pursue strategic alliances that drive growth within the territory/region • Coordinate any contract/agreement as necessary in accordance with company guidelines (financial and legal) • Pursue and sell institution contract fee increases • Supports the development and delivery of proposals, presentations, responses to RFPs, etc. in an effort to improve contracting efforts with local or regional payers, large healthcare facilities, and other potential sources of business in local territory • Lead & coordinate RFP responses • Drive collaboration throughout all internal stakeholders to ensure alignment • Create sales plans to maximize full contract opportunity; collaborate with clinic management to create clinical support plan • Collaborate with all stakeholders to build protocols and implementation plan • Monitor key performance indicators with both internal and external stakeholders • Conduct quarterly business reviews with internal and external stakeholders

• The Senior Product Manager, Lower Limb is responsible for the strategy and development of Fillauer’s lower-limb prosthetic and orthotic product portfolio • Own the full product lifecycle for assigned product lines • Serve as the primary connection between Fillauer’s product development team, clinical stakeholders, sales organization, and marketing function • Define well-scoped problem statements and market requirements • Build and own go-to-market plans for product launches and line extensions • Track commercial KPIs and identify and resolve barriers to adoption through cross-functional solutions • Own the marketing brief for assigned product lines • Design and lead VOC programs to synthesize feedback into product requirements and commercial strategy

• Responsible for the accounting and coordination for multiple sub-entities of Hanger, Inc., related to the acquisition and fulfillment of government grant projects throughout the full grant lifecycle • Monthly grant financial activity analysis and administration with respect to government agencies • Overseeing functions related to payroll preparation and tracking • Managing the daily office functions such as purchasing and facilities and general administration needs • Monitor grant expenditures against approved budgets and periods of performance • Prepare and/or support monthly reimbursement requests, invoices, cash drawdowns • Liaison between research and accounting / finance teams and adjust project tracking for items such as re-budgets • Support the development and submission of grant proposals including budget development • Maintain these databases/systems and provide reports to staff and leadership as needed • Track grant-funded equipment, supplies, and other property purchased with government funds

• Troubleshoot reported incidents and problems. • Provide support for any problems associated with the platform infrastructure for OnPrem, IaaS, PaaS, and SaaS. • Develop documentation and mentor Jr. team members in process development, documentation standards, and remediation processes. • Design technology solutions that meet technical requirements as defined by architectural documentation both on on-premise and cloud-based IaaS, PaaS, and SaaS. • Document and maintain an inventory of all technology platforms. • Install, configure, and maintain server software including configurations such as IP, SAN, OS, Policies, etc . • Monitor, administer and support all infrastructure technology platforms. • Monitor and maintain on-premise and cloud-based backup and recovery service as documented by Hanger policies and Standard Operating Procedures. • Develop and implement automated backup strategies for both on-premises and cloud infrastructure. • Automate the failover and fallback process to ensure reliability and availability using Azure Backup and Azure Site Recovery. • Works on complex issues where analysis of situations or data requires an in-depth and expert evaluation of variable factors including external service providers, administrative controls, architectural principals, and business objectives. • Provide subject matter expertise in the implementation and development of on-premise and cloud-based technology services across all technology delivery methods including IaaS, PaaS, and SaaS.

Role Description Educate and assist patients with making informed decisions about payment options and financial arrangements regarding their healthcare services. Determine and verify patient insurance coverage and eligibility for financial assistance programs. Knowledgeable of all aspects of the financial process from scheduling, billing, and collections. - Communicate well with patients and insurance companies over the phone or fax - Document and report payment information timely and accurately - Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames - Educate patients about payment options and financial assistance - Negotiate and strategize patient payment arrangements - Update patient accounts and balances - Collect patient payments over the phone - Review and process patient and insurance company forms - Follow policy and procedures in regard to financial screening, arrangements and third-party demands Qualifications - Requires less than 1 year of related experience - Minimum good fit for the job, as determined by the Talent Bullseye assessment. Hanger will administer the Talent Bullseye as part of the selection process. Requirements - Able to manage multiple responsibilities and to prioritize duties/tasks in a fast paced working environment - Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions - Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues - General knowledge of HIPAA and other medical insurance regulations and terminology - Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding - Knowledge of FDCPA - Proficient computer software; such as MS Word, Excel, and automated billing systems - Able to use various types of office equipment; such as, facsimile machines, calculator, postage machine, copiers, etc. - Familiar with general medical terminology - Understanding of state, federal and regional collection and reimbursement laws - Must have an enthusiastic and positive attitude - Ability to work independently, exercise creativity, and be attentive to detail - Proficiency with basic math and accounting skills - Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. - Keep the patient at the center of everything that you do, building lifelong trust. - Foster open collaboration and constructive dialogue with everyone around you. - Continuously innovate new solutions, influencing and responding to change. - Focus on superior outcomes, and calibrate work processes for outstanding results. - Strong organizational, analytical and problem solving skills Benefits - Competitive Compensation Packages - 8 Paid National Holidays & 4 additional Floating Holidays - PTO that includes Vacation and Sick time - Medical, Dental, and Vision Benefits - 401k Savings and Retirement Plan - Paid Parental Bonding Leave for New Parents - Generous Employee Referral Bonus Program - Mentorship Programs- Mentor and Mentee - Student Loan Repayment Assistance by Location