• Lead the design of the migration strategy and architecture for an API Management platform across multicloud environments. • Initial focus on migrating the API gateway from Azure API Management to Google Cloud Apigee while preserving existing backend services. • Conduct an assessment of the current API and integration architecture. • Map APIs, consumers, backends, policies, products, certificates, credentials and dependencies. • Evaluate the current Azure API Management configuration. • Define the target architecture for Apigee adoption. • Develop the migration and coexistence strategy between the gateways. • Create an equivalence matrix between Azure API Management and Apigee resources and policies. • Identify policies that can be migrated directly, adapted or reimplemented. • Design communication flows between Azure, GCP and, when necessary, AWS environments. • Assess private connectivity between clouds, including routing, DNS, firewalls, load balancers and return paths. • Define the APIs' authentication and authorization model. • Evaluate integrations with Keycloak, OAuth 2.0, OpenID Connect, JWT, JWKS and mTLS. • Define standards for publishing, versioning and API lifecycle management. • Define reusable patterns for security, transformation, quotas, rate limiting and error handling. • Establish observability, monitoring, logging, tracing and request correlation requirements. • Define the automation strategy, CI/CD and Infrastructure as Code. • Select APIs candidate for the MVP. • Define the technical success and acceptance criteria for the MVP. • Provide technical support for implementation, testing and validation of the solution. • Develop the cutover, rollback and wave-based migration strategy. • Support the construction of the roadmap for the platform’s evolution.

Role Description As a Zuora Enterprise Solution Architect (ESA), you will be a trusted partner and advisor to live, already-implemented customers. This role is focused on maximizing the value of Zuora solutions by aligning them with customers’ strategic goals, optimizing Order-to-Revenue operations, and driving measurable business outcomes. You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora’s platform continues to meet customers’ evolving needs. Acting as a key strategist, you’ll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success. Key Responsibilities - Strategy Alignment: - Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals. - Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs. - Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes. - Strategic Advisory & Insights: - Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations. - Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage. - Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora. - Workshops & Optimization: - Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks. - Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction. - Lead technical configuration and integration reviews and provide optimization recommendations. Qualifications - 5+ years of hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, with expertise in designing scalable, impactful solutions. - 10+ years of Domain-Specific Expertise: Experience with Billing and Revenue Management and ERP platforms such as SAP, Oracle, and NetSuite. - Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs. - Integration Proficiency, strong understanding of REST and SOAP APIs, and ETL, with experience integrating with ERP, CRM, and core systems. - Exceptional strategic thinking, analytical, and communication skills with a customer-first approach. Preferred Skills - Advanced Zuora Certifications: Strong hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, supported by certifications like Zuora Billing Certified Consultant and Zuora Billing Delivery Architect. - Compliance Knowledge: Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards and their impact on revenue recognition. - Diverse Industry Experience: Ability to adapt solutions across various sectors, particularly in subscription management industries. - Global Project Leadership: Experience managing complex, multi-stakeholder projects in international and cross-cultural settings. - Process Optimization: Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency. - Strategic Advisory Skills: Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success. - Independent Consulting Acumen: Proven track record of self-directed consulting engagements, delivering results with minimal supervision. - Strong Collaboration: Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions. Benefits - Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs. - Medical, dental, and vision insurance. - Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break. - Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy). - Learning & development stipend to support ongoing growth. - Opportunities to volunteer and give back, including charitable donation matching where available. - Mental wellbeing resources and support. Base Pay Details $150,500 — $194,800 USD

• Analyze and document existing on-premise middleware interfaces (integration flows, message mappings, adapter configurations, and orchestration processes) for cloud migration readiness • Design, develop, and deploy integration flows on a cloud-based iPaaS (Integration Platform as a Service) environment • Convert legacy message mappings — including graphical, XSLT, and Java-based mappings — to cloud-compatible formats • Migrate adapter configurations (IDoc, SOAP, REST, SFTP, JDBC, RFC, AS2, etc.) from the on-premise middleware layer to the cloud integration platform • Perform unit testing, integration testing, and support UAT for all migrated interfaces • Monitor, operate, and troubleshoot integration flows using cloud operations and observability tooling • Collaborate with functional business teams across Finance, Supply Chain, Sales, and Manufacturing, as well as middleware architects, to ensure business continuity throughout the migration lifecycle • Produce and maintain migration artifacts including mapping specifications, technical design documents, and runbooks

• Join early-stage calls with Strategic Account Executives to lead technical discovery and demos. • Deliver compelling live demos tailored to customer pain points and use cases. • Translate customer pain points into relevant AI-powered solution examples. • Communicate the value and architecture of Unframe clearly and confidently. • Build credibility and trust with prospects while becoming a strategic partner in shaping their AI vision. • Share insights with Product, Marketing, and R&D teams based on real-world conversations.