• Complete intakes and nursing assessments to understand client needs, health history, social supports, caregiver needs, goals and appropriate program/resource pathways. • Develop, document and update care coordination plans with clients and caregivers, including priorities, realistic goals, follow-up actions and clear next steps. • Support clients, caregivers and families through empathetic education, coaching and motivational interviewing so they understand provider instructions, symptoms, care plans, treatments, records and self-management needs. • Navigate healthcare, community, social, benefits, workplace, wellness, travel and virtual resources; support appointment preparation, referrals and follow-up; identify gaps; and advocate respectfully for access, continuity and client preferences. • Coordinate and share relevant information with authorized providers, care team members, program partners and internal colleagues in a timely, privacy-compliant manner to support transitions, reduce duplication and improve continuity of care. • Provide non-emergency guidance, check-ins and monitoring; recognize changes, symptom concerns, mental wellbeing or caregiver concerns; and escalate for clinical review, provider follow-up or emergency care as appropriate. • Use Serefin digital platforms, documentation tools and communication pathways securely to consolidate health information, manage caseload priorities, maintain confidentiality and support high-quality care. • Collaborate with colleagues and leaders to strengthen care coordination resources, referral/resource libraries, workflows, digital tools, platforms and communication pathways; participate in meetings, training and quality improvement. • Work independently with sound judgement while remaining responsive, team-oriented and aligned with clinical standards, policies and operational needs. • Support the organization's operational priorities and contribute to other business initiatives as required.

• Participate in startup and commissioning of new units, applying expertise to support a state-of-the-art facility. • Perform diagnostic tests, troubleshoot mechanical and electrical malfunctions, and execute regularly scheduled maintenance on heating and cooling units. • Review and interpret regulatory requirements and technical documents, including blueprints and diagrams. • Cultivate strong customer relationships and ensure timely escalation of issues for resolution when necessary. • Prioritize safety by adhering to licensing requirements, operating equipment safely, recognizing HVAC-related hazards, completing safety training, and implementing effective safety measures.

• Develop strong, compliant relationships across a broad range of health care providers (HCPs) across multiple specialties and account types (IDNs, health systems and community clinics) by understanding their needs and sharing accurate, balanced information about Invivyd’s products and solutions • Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions • Identify shared priorities and leverage knowledge and tactics within full account to develop a territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive superior results • Utilize your understanding of the broader healthcare landscape for account selling, including provider offices and health systems, and how decisions are made across these settings • Manage your territory with a business owner mindset with accountability, energy, and drive by owning the outcome of your results with a sense of urgency while staying compliant with company policies and industry regulations • Deliver compelling product presentations and educational discussions to support patient care decisions by utilizing all approved resources in line with company training and compliance requirements • Collaborate as a positive energy multiplier cross-functionally with colleagues in marketing, market access, and other teams to support customer needs and win together • Operate with an enterprise mindset to gather and share customer insights, feedback, and questions to help Invivyd continuously improve how we serve providers and patients • Collaborate with cross-functional partners on overall account and territory strategy to maximize internal/external knowledge on how to access products and services • Aggregate customer, market data, and insights to effectively apply multiple channels to drive total selling engagements • Utilize data driven approach to prioritize customers/accounts to maximize impact aligned to strategic plan

• Provides engineering, sales, educational and technical support in response to field inquiries • Performs work involving a high degree of independence • Identifies and uses effective business practices to execute processes • Exercises independent judgment in planning and organizing work • Acts as a clinical interface between the medical community and business • Demonstrates ability to build and sustain credible business relationships with customers • Provides engineering, sales and clinical support in response to inquiries • Develops, leads and facilitates trainings and programs on EP products • Provides insight, guidance and feedback to management on market feedback • Provides regional EP procedural case coverage