Ovation Healthcare is the premier provider of shared services to improve hospital and system performance.
Manager, AR Support – Analysis
Location
Tennessee
Posted
12 days ago
Salary
0
Seniority
Senior
Job Description
Manager, AR Support – Analysis
Ovation Healthcare
• Act as a contact for facility/client data and reporting requests including ad hoc data requests and routine reporting needs. • Partner with hospital/clinic leadership, finance teams, and RCM operational stakeholders to deliver actionable insights. • Ensure alignment between analytics, AR operations and client support functions. • Monitor and manage AR performance across all RCM client supported entities. • Identify and address aging trends, payer delays, and underperformance at facility or service-line level. • Partner with AR teams to prioritize high-value accounts and reduce backlog. • Provide visibility and accountability to facility leadership on AR performance. • Manage the day-to-day activities of the staff supervised on site or remotely for a client hospital. • Focus the team's efforts and ensure diligent team follow-up are crucial to this position. • Leadership capabilities such as answering relevant questions, setting goals, allocation of resources, monitoring, trending of AR and staff accountability are essential. • Hands-on training of staff is a key element of this role. • Monitor the status of outstanding patient accounts, identifying and resolving billing errors and claim denials. • Conduct weekly team meetings driving revenue cycle performance needs and continued training, maintain and track SOP's and process improvement processes. • Implement strategies to improve collection rates and reduce outstanding accounts receivable. • Follow up on complex payer trends, communicate with Management the volume and specific issue along with researched payer specific guidelines. • Mentor and monitor team performance against key metrics goals and monthly collection goals, reduced denials, and productivity met 95% or better. • Identify areas for improvement and implement action plan to resolve payer and denial challenges. • Provides information regarding patient accounts in response to inquiries, safeguarding confidential information in verbal replies and correspondence. • Overseeing daily billing and collections for all AR financial classes (Medicare, Medicaid, Worker’s Compensation, BCBS, HMOs/PPOs, commercial insurance, self pays, etc). • Interprets and follows up on contracts with insurance companies pertaining to rates, discounts and filing instructions. • Proper utilization of federal and state credit collection regulations and guidelines. • Properly handles HR related issues including but not limited to new hire orientation, staffing coverage, time off approvals, timecards, counseling/discipline, and evaluations.
Job Requirements
- 5–8+ years of experience in healthcare revenue cycle spanning multi-entity environments, AR/Patient Financial Services Operations and/or revenue cycle reporting, analytics/decision support.
- 2-4+ years in a managerial or senior analyst capacity.
- Experience managing or supporting stakeholder data requests strongly preferred.
- Advanced Excel (required).
- Experience with EHR/billing systems (CPSI preferred).
- Strong understanding of end-to-end revenue cycle workflows.
- Ability to translate business needs into data solutions.
- Strong customer service orientation for external and internal stakeholders.
- Excellent prioritization and workload management skills.
- Strong problem-solving and analytical thinking.
- Effective communication with both technical and non-technical audiences.
- High attention to detail and data accuracy.
Benefits
- Reliable high-speed internet connection is required for all remote/hybrid positions.
- A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions.
- Compliance with all applicable HIPAA privacy and security regulations.
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