• Own a portfolio of strategic national accounts, with full lifecycle responsibility from pipeline development and new business acquisition through renewals and account expansion. • Drive renewals, retention, and service expansion. • Build pipeline through outreach, partnerships, and industry engagement. • Identify and close new business opportunities and new logos. • Develop account plans and lead QBRs to drive value and growth. • Navigate complex procurement and compliance requirements. • Partner cross-functionally (Service Delivery, Sales, Legal, Finance) to deliver on commitments. • Develop proposals, pricing, and negotiate contracts. • Maintain accurate pipeline, forecasting, and CRM activity (Dynamics).

• Build and grow pipeline for Flexible Automation solutions across new and existing customers. • Lead complex customer sales cycles from discovery through business case, solution alignment, commercial negotiation, and close. • Position Dematic’s Flexible Automation portfolio, including AMRs, AGVs, robotic cells, pallet shuttle solutions, AutoStore-style solutions, and software-enabled automation. • Help customers understand commercial models that include recurring software, service, or automation-as-a-service value. • Develop ROI-driven proposals tied to labor, throughput, storage density, scalability, uptime, and operational flexibility. • Partner closely with regional account teams, software leaders, solution design, engineering, and implementation teams to shape solutions. Ensuring flexible technologies integrate smoothly with Dematic’s traditional fixed automation infrastructure; and move deals forward. • Engage operations, supply chain, logistics, IT, finance, and executive stakeholders across customer organizations. • Identify opportunities that start with Flexible Automation and expand into the broader Dematic portfolio where appropriate. • Maintain disciplined forecasting, pipeline hygiene, and account planning. • Target customer environments: 3PL and contract logistics, Retail and e-commerce fulfillment, Grocery and consumer goods, Healthcare and pharma distribution, Industrial and manufacturing logistics.

Role Description This is not a button pushing media buying role. This is a growth leadership role. As a Paid Social Account Manager at Homestead, you are the strategic owner of performance for a curated portfolio of premium direct-to-consumer brands. You operate as the primary growth partner to founders and executive teams, accountable for scaling revenue, protecting profitability, and identifying the next ceiling before it’s hit. You will lead strategy with confidence, make decisions rooted in data and financial modeling, and drive execution across paid social, creative systems, landing page optimization, and offer testing. You will work with vetted high-growth brands and established market leaders who take performance seriously and expect strategic leadership in return. This role is designed for someone who sees themselves as a business operator within paid media, not a channel only executor. Responsibilities - Strategic Growth Leadership - Own revenue strategy and assist with forecasting for accounts spending $250k+/month, with clear accountability to growth targets and profitability guardrails. - Drive growth across your portfolio while protecting contribution margin and cash flow sustainability. - Build and lead paid marketing strategy that agency and brand teams execute against, incorporating audience architecture, creative systems, incrementality, and long-term scale planning. - Lead landing page concept development, architect structured conversion rate optimization testing roadmaps, and design offer testing strategies that unlock incremental gains across the funnel. - Diagnose scale ceilings before performance stalls and proactively design expansion strategies across creative, audience, and funnel levers. - Make decisive, data-backed recommendations that balance growth velocity with financial risk management. - You are accountable for outcomes, not activity. - Client Authority & Relationship Leadership - Fully own the client relationship, leading weekly updates, monthly performance reviews, and quarterly business planning sessions independently. - Operate with confidence in high-pressure environments, delivering clear recommendations. - Navigate difficult conversations directly and professionally, including performance volatility, budget constraints, or strategic pivots. - Translate complex performance data into executive-level insights tailored to founders, CMOs, and finance teams. - Build long-term trusted advisor relationships that drive retention and account expansion. - Preempt concerns through proactive communication and systems-level thinking. - Clients should view you as their strategic paid growth lead, not their media buyer. - Advanced Paid Media & Funnel Expertise - Execute and oversee expert-level Facebook, Instagram, and TikTok strategy across scaling and mature accounts. - Integrate attribution tools such as TripleWhale or Northbeam into decision-making frameworks. - Analyze performance through a full-funnel lens, connecting paid media to landing page performance, email/SMS lifecycle impact, and offer economics. - Continuously refine creative testing velocity and performance feedback loops. - Identify structural performance constraints beyond ads and lead cross-functional alignment to solve them. - You think in systems: revenue, retention, LTV, CAC, and scale capacity. - Team & Agency Leadership - Provide strategic direction and feedback to junior team members. - Contribute to onboarding and scaling new clients from zero to sustainable growth. - Support new business audits and pitches as a strategic representative of the agency. - Raise the performance bar across the team by modeling ownership, clarity, and strategic thinking. Qualifications - Proven experience managing $250k+/month paid social accounts with documented 10%+ growth impact. - Expert-level command of Meta advertising strategy and deep understanding of TikTok platform dynamics. - Strong fluency in DTC financial metrics including contribution margin, CAC, LTV, and profitability modeling. - Demonstrated success onboarding and scaling brands from launch through advanced growth stages. - Track record of client retention and expansion across diverse verticals. - Ability to operate independently while exercising strong judgment on escalation. - Experience mentoring or training junior team members. - Exceptional written and verbal communication skills with executive presence. Benefits - We are a rapidly growing company that is just as scrappy and entrepreneurial today as when we were founded in 1998. - We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design. - We foster a culture that enables every person in the organization to do the best work of their career. - We offer regular training and professional development to move careers forward. - Client and employee satisfaction are our two most important business metrics. - We celebrate and champion diversity, equity, and inclusion. - We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one. - We offer top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. - We support a healthy work/life balance. - We are fully remote enabled and embrace the evolving definition of the workplace. Additional Information - This is a fully remote role. Candidates must be able to work standard business hours (9:00am–5:00pm) in ET, CT, MT, or PT time zones. - Homestead Studio is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. - Homestead is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Note on Application Responses: We strongly encourage applicants to answer questions in their own words. While tools like ChatGPT can be helpful for organizing or polishing your thoughts, it is very easy to recognize when responses are copied and pasted without personalization. Candidates who use AI in that way are typically less successful in our process. Please treat your responses as an opportunity to show us how you think and communicate.

Role Description Why Account Management at Steno Is Different: - Own the client relationship from start to finish - serve as the primary point of contact for a portfolio of law firm clients, managing every touchpoint with precision and accountability. - Keep engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while consistently meeting client deadlines. - Be the problem-solver - prevent issues before they escalate, handle high-priority requests with calm professionalism, and make sure nothing falls through the cracks. - Operate like a true partner - collaborate with Account Executives on strategic accounts, participate in client handoffs, and provide the white-glove service that keeps clients coming back. - Communicate like a pro - keep clients, internal teams, and AEs in the loop at every step, and own the full flow of information across your accounts. - Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems. - Your voice actually matters - AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change. - Collaboration is built in - a supportive team structure keeps individual workload manageable and ensures you're never working in a silo. Qualifications - You have 3+ years of Account Management or Customer Success experience ideally in legal services or a similarly relationship-driven industry. - A talent for building trust with clients, and the ability to communicate and influence at all levels, including executive leadership. - You're highly organized, tech-savvy, and comfortable juggling multiple accounts without losing sight of the details. - You bring excellent listening skills, sound judgment under pressure, and the flexibility to thrive in a fast-paced, ever-evolving startup environment. - You're also no stranger to KPI-driven accountability - you've owned metrics like retention rate, churn, accounts touched, and SLA/quality achievement, and you have a track record of meeting and exceeding them. Application Information - Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. - Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam. - Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.