Steno

Role Description You're the court reporter's best friend – This team exists to get the right reporter on the right job, every time, and to care for them all along the way. - Small team, big ownership – With a team of four, your work is visible, your contributions matter immediately, and there's no hiding behind a big org. - No two days look the same – Move between inbox triage, onboarding support, event coordination, and reporter relationship management based on what the network needs most. You'll crush this role if you have 3+ years of experience in: - High-volume onboarding - Project coordination - Community engagement - Customer/client relations Ideally with a background in court reporting or legal services. We need someone who's genuinely self-directed: - You see a problem in the inbox and you handle it; you don't wait to be told twice. - You're comfortable working autonomously when the team is on the road. - You pick up tools like Zendesk and Asana quickly. - You bring the kind of warm, professional presence that makes court reporters feel taken care of every step of the way. Application Information - Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. - Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. - Background checks are only conducted after an offer is extended. - If you haven't received an expected communication, check your spam. - Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Role Description As a key member of the Billing Team at Steno, you will: - Own the billing engine, becoming the subject matter expert for the entire organization. - Partner closely with Sales, Operations, and Product on billing systems and tools. - Identify and fix broken workflows, designing scalable systems and playbooks. - Navigate jurisdiction-specific billing rules and multi-market rate structures. Qualifications - 5+ years of experience in billing, accounting, or finance operations. - Experience in legal services, court reporting, or a multi-vendor/two-sided marketplace environment. - Strong people leadership skills with a focus on building high-performing teams. - Deep expertise in rate cards and vendor compensation models. - Ability to simplify complex, multi-state processes into clear, scalable workflows. Requirements - Coach, develop, and hold a high bar for team performance. - Create clarity for team members you manage. Benefits - Stock options included. - Premium Medical, Dental, & Vision Coverage with 100% of premiums covered for some plans. - Competitive Base Salary ($87,500 - $125,000) with growth potential. - Remote-first work environment with flexible PTO and home office setup. - Wellness benefits and a culture that rewards results and supports balance. Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com . Information provided to Steno, such as professional credentials and skills, educational and work history, and other information included in an application, is collected and stored in our system. We never disclose or sell your personal information. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam.

Role Description At Steno, we’re growing fast and transforming the litigation technology industry with best-in-class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country. Why the Billing Team at Steno Is Different - Own high-volume, high-impact work - process invoicing for providers and firms with speed and precision in billing systems. - Manage support channels efficiently - handle tickets and Slack requests with urgency while meeting SLA expectations. - Execute accurate billing operations - enter orders, generate invoices, and verify details to ensure error-free processing. - Coordinate billing communications - route inquiries to the right teams and keep requests moving without delays. - Resolve discrepancies in real time - investigate issues, correct errors, and maintain workflow continuity. - Maintain organized, compliant records - ensure all client and provider documentation is complete and audit-ready. - Drive process improvements - identify inefficiencies and help streamline billing workflows in a fast-paced environment. You’ll crush this role if you bring 1+ years of high-volume billing, invoicing, or data entry experience (legal or court reporting a plus) and a reputation for speed, accuracy, and catching issues early. You’re tech-savvy, quick to learn new systems, and comfortable managing tickets and communication in tools like Google Workspace, Zendesk, and Slack. Organized and adaptable, you thrive in a fast-paced, remote environment - owning your work, solving problems on the fly, and contributing to a high-performing, growing team. You will be required to work 12:00 PM - 8:30 PM PT, with a mandatory Saturday once a month. Qualifications - 1+ years of high-volume billing, invoicing, or data entry experience (legal or court reporting a plus). - Reputation for speed, accuracy, and catching issues early. - Tech-savvy and quick to learn new systems. - Comfortable managing tickets and communication in tools like Google Workspace, Zendesk, and Slack. - Organized and adaptable, thriving in a fast-paced, remote environment. Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Role Description Why Legal Ops at Steno Is Different: - No bureaucracy, no bloat – We're a Slack-first, two-attorney team. You'll move fast, make real decisions, and skip the enterprise approval circus. - Cross-functional from day one – You'll partner directly with Sales, Finance, HR, and IT/Security — not just support Legal. - High-volume, high-variety contract work – Provider agreements, client contracts, vendor deals, and compliance programs across a network of court reporters, videographers, interpreters, and process servers. - You own the stack – CLM evaluation, matter management, automation, renewals, budget tracking, playbooks. It's yours to build and run. - You'll be a self-starter who thrives without heavy oversight, and takes projects from zero to done. This is a hands-on role for someone who gets energy from building the first version of something and finishing it — even through the messy middle. Qualifications - 3+ years of legal ops experience - In-house legal department background - Hands-on contract management software experience - Track record of driving cross-functional initiatives to completion Requirements - Compensation: $90,000–$110,000 - Equity: Stock options included Benefits - Generous company-sponsored health, vision, and dental - Wellness/mental health benefits Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. - Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. - Background checks are only conducted after an offer is extended. - If you haven't received an expected communication, check your spam. - Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Role Description In this role, you’ll support the day-to-day operations of a fast-moving People Ops function: - Coordinating onboarding - Supporting payroll and benefits administration - Maintaining HRIS records - Contributing to the employee experience and lifecycle - Serving as a reliable point of contact for employee inquiries You’ll work closely with our People Operations Manager to keep the engine running smoothly while building your People Ops career. Qualifications - Prior experience supporting the administration of a People Operations team in a startup environment - Proactive and process-driven - Ability to thrive in a team environment and juggle multiple tasks and priorities - Organized, detail-oriented, and adaptable when priorities shift - Clear and empathetic communication skills - Experience working with at least one HRIS with ownership of administrative tasks - Working knowledge of timecard administration, including state-specific meal and rest break compliance requirements - Comfortable using AI tools in day-to-day work - Professionalism and discretion in handling sensitive employee information Requirements - Competitive hourly rate ($27 - $33 per hour) with real growth potential - Flexibility of a fully remote environment - Learn from day one alongside our People Operations Manager - Hands-on experience with modern People Operations tools and systems - Direct impact on the employee experience - Foundation for a strong People Ops career - Exposure to various aspects of People Ops Benefits - Stock options included - Premium Medical, Dental, & Vision Coverage with 100% of premiums covered for some plans - Meaningful coaching and support from People Operations and Talent Acquisition teams - A culture that invests in each other and celebrates wins

- Wins together – Stock options included. When Steno grows, you grow. - Invests in you – Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks. - Rewards top performance and growth – No cap on your book of business or earnings. - Operates with integrity – We value long-term partnerships over short-term wins. - Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach. - Provides meaningful coaching and support - a team of sales leaders who will unlock your greatest potential Why Sales Development at Steno Is Different This is not a transactional, churn-and-burn role. It’s an opportunity to build a foundational pipeline in a high-impact, high-visibility position with a clear path for growth. In this role, you will: - Prospect and qualify new leads through high-volume outbound outreach (primarily cold calling) - Re-engage and qualify existing accounts for expansion opportunities - Partner closely with Account Executives to generate pipeline and support land-and-expand efforts - Maintain disciplined activity tracking and pipeline management in HubSpot - Consistently hit daily activity, meeting, and qualified opportunity targets This is a fully remote role operating on a 10:00 a.m. – 6:00 p.m. ET schedule. Success requires strong phone presence, resilience, coachability, and comfort operating in a high-activity environment. You’ll excel in this role if you: - Have 1–3 years of cold-calling or outbound prospecting experience - Are comfortable making a high volume of daily calls - Thrive in performance-driven environments with clear KPIs - Have experience working in HubSpot CRM or similar sales engagement tools Base Salary and Commission - Your Growth Potential - Salary: $58k - Monthly Bonus: Expectation of 50/50 base salary and monthly bonus - Potential first year OTE: $116,000 and above - monthly bonuses are uncapped Application Information - Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. - Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam. - Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

- Wins together – Stock options included. When Steno grows, you grow. - Invests in you – Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks. - Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach. - Provides meaningful coaching and support - a team of RevOps+Marketing professionals who will unlock your greatest potential - Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset - Offers Competitive Base Salary + Growth Opportunities - Enjoy a competitive pay range of $70,500 to $87,500, plus the opportunity to grow Why Revenue Operations & Marketing at Steno Is Different - Own GTM data quality end-to-end - ensure CRM records, reports, and lists are accurate, complete, and consistent across the board - Keep the Revenue engine running - triage and resolve requests from GTM stakeholders on marketing systems, workflows, and campaign operations without missing a beat - Be the process improver - partner with RevOps and cross-functional teams to implement automations and optimizations that make everyone's lives easier - Turn data into decisions - analyze marketing performance metrics and funnel data to sharpen campaign effectiveness and elevate lead quality - Collaborate across the buyer's journey - work with cross-functional teams on strategic projects that improve client acquisition, lead quality, and conversion at every stage - Build the playbook - contribute to documentation and training around RevOps tools and best practices so the whole team can move faster You’ll crush this role if you have 1–2 years of experience in Revenue Operations or Marketing Operations, you've demonstrated the ability to work across data, systems, and people to drive real business outcomes, you thrive in fast-paced environments where you're expected to take initiative and figure things out, and you have hands-on experience with CRM and marketing automation tools like HubSpot. Application Information - Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. - Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam. - Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Why Field Marketing at Steno Is Different - We bring bold thinking to life. Out-of-the-box ideas are encouraged and paired with premium execution standards. - We lead with intention. Every program is grounded in strategy, purpose, and a deep understanding of our customers. - We prioritize what matters most. Investments are focused on growth opportunities, key markets, and high-impact opportunities. - We hold a high bar for excellence. Strong operational rigor, brand, and product stewardship are the foundation of how we deliver. - We believe experiences should move people and businesses forward. Our programs are designed to strengthen relationships and build lasting brand equity. You're gonna crush it if - You have 2-3 years of experience in field marketing, event coordination, or regional marketing - You have hands-on experience coordinating logistics for trade shows, sponsorships, and B2B events - You're obsessed with details and have the organizational skills to prove it - You work cross-functionally with ease – sales teams, marketing colleagues, and external vendors all love working with you - You’re comfortable being on-site and owning execution with confidence and professionalism - You’re excited about what Steno is building and want to help grow our regional footprint Application Information - Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. - Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam. - Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Role Description - Build real relationships: develop and maintain connections with court reporters, knowing how to have difficult conversations when needed. - Keep everything on track: book court reporters for depositions using Steno's scheduling tools, ensuring accurate information and timely follow-up at every step. - Stay ahead of deadlines: proactively track assignment deadlines and follow up with court reporters to ensure transcripts are delivered to clients on time. - Become the expert: understand Steno's processes and tools inside and out, using that knowledge to educate court reporters and promote best practices. - Your voice actually matters: collaborate with operational leaders to advocate for the court reporter experience, share feedback, and turn ideas into real process improvements. You'll crush this role if you've got 2+ years of legal experience (and/or court reporter experience) and have owned a regional scheduling process - bonus points if you bring a strong reporter network with you. You lead with a hospitality mindset, stay organized under pressure, and juggle competing priorities without missing a beat. You pick up new systems fast, communicate clearly, and handle sensitive information with discretion. If you thrive in fast-paced environments and actually enjoy the details, this is your role. This position covers PST business hours. Qualifications - 2+ years of legal experience and/or court reporter experience. - Experience owning a regional scheduling process. - Strong reporter network (bonus). - Hospitality mindset. - Ability to stay organized under pressure. - Effective communication skills. - Ability to handle sensitive information with discretion. - Thrives in fast-paced environments. - Enjoys attention to detail. Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com . Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Role Description - Own the full product marketing function - Maintain collateral, drive launches, lead competitive intelligence, and support cross-functional communications - Small but mighty team within the marketing sector, growing its presence and impact - Cross-functional and collaborative, partnering closely with Product, Sales, Customer Success, and Ops - Develop deep fluency in the legal field, competitive intelligence, and the litigation industry - AI champions on the marketing team, building with AI for workflow automation - Creative and fun by design, bringing personality and clarity to all outputs - Big seat at the table, shaping launches, briefing sales, and influencing customer experience - Setting the standard for product marketing operations with SOPs and competitive intel programs Qualifications - 5+ years of marketing experience, including product marketing - Hands-on experience building competitive and customer intelligence programs - Track record of driving product launches cross-functionally - Comfort with tools like HubSpot, Looker, Asana, and Guru Requirements - Competitive salary of ($87,500 – $115,000) - Remote-first work environment with flexible PTO and home office setup - Emphasizes values: reliability, innovation, and hospitality mindset Benefits - Stock options included - Generous company-sponsored health plans for employees and dependents, including comprehensive vision & dental Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Information provided to Steno, such as professional credentials and skills, educational and work history, and other information included in an application, is collected, analyzed, and stored in our system. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.