Steno

Role Description - Lead and support a remote team of 8 customer support agents, who are focused on delivering outstanding service, primarily by phone and email. - Manage the team’s schedule, ensuring coverage needs are met. - Oversee quality assurance, reviewing calls and tickets and delivering consistent coaching and feedback through regular 1:1s and development sessions. - Resolve customer escalations in a timely, professional manner. - Analyze and interpret support metrics (e.g., response time, average handle time, agent utilization, etc.) and implement strategies to continually raise the quality of support. - Serve as a resource to other customer-facing operations teams on best practices for service, including communication, resolution time, and systems. - In partnership with the Customer Support Manager, evolve our definition of customer support by refining workflows and optimizing external communications, escalation paths, and call/ticket routing to balance efficiency and hospitality at scale. Qualifications - 3+ years of experience in customer support at a legal services, SaaS or marketplace company, including 1–2 years in a leadership role. - A data-driven mindset with a track record of improving support KPIs. - Proficiency with ticketing and telephony systems (i.e., Zendesk, Front, Intercom, Ring Central, Dialpad, Talkdesk, or similar). - Demonstrated problem-solving skills and the ability to manage competing priorities. - A self-starter with exceptional verbal and written communication. - Strong preference: willingness/ability to work core business hours 9am-5pm PT. Benefits - Salary - $80k-$100k - Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental. - Wellness/Mental Health - shared benefits to be used among employees and families. - Flexible Paid Time Off - allowing employees to find balance in their lives. - Options of Equity - we know our success is nothing without our team. - Access to a 401k through Guideline. - A home office setup and a monthly stipend to offset internet and phone costs. Company Description

Role Description - Efficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption. - Manage all client preferences and communicate them to your team, providing white glove service. - Triage incoming Zendesk requests and route to appropriate operations team or account manager. - Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager. - Work with your Scheduling Manager to obtain service agreements for all of your accounts. - Collaborate with cross-functional teams to ensure all client needs are met. Qualifications - You have 1+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company. - You’re proficient with using technology, software, and cloud based applications (Google Workspace and Slack experience is preferred). - Integrity is one of your core values–you can be trusted to maintain confidentiality and handle sensitive information. - You’re a quick learner and feel comfortable picking up new systems and processes. - You can effectively prioritize among competing tasks and have excellent time management skills. - You have the ability to work through highly detailed processes at an efficient pace. - You’re flexible and can deal with ambiguity from time to time while remaining organized. - You have excellent listening skills and exceptional verbal and written communications skills. - You have the desire to work with a fast-paced and quickly growing tech start-up and you are enthusiastic about the opportunity for growth within the company. Benefits - Hourly rate: $28-$32 - Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental. - Wellness/Mental Health – shared benefits to be used among employees and families. - Flexible Paid Time Off – allowing employees to find balance in their lives. - Options of Equity – we know our success is nothing without our team. - A home office setup, a monthly stipend to cover internet/phone- and more!

Role Description We bring bold thinking to life. Out-of-the-box ideas are encouraged and paired with premium execution standards. We lead with intention. Every program is grounded in strategy, purpose, and a deep understanding of our customers. We prioritize what matters most. Investments are focused on growth opportunities, key markets, and high-impact opportunities. We hold a high bar for excellence. Strong operational rigor, brand, and product stewardship are the foundation of how we deliver. We believe experiences should move people and businesses forward. Our programs are designed to strengthen relationships and build lasting brand equity. Qualifications - 2-3 years of experience in field marketing, event coordination, or regional marketing - Hands-on experience coordinating logistics for trade shows, sponsorships, and B2B events - Obsessed with details and possess strong organizational skills - Ability to work cross-functionally with sales teams, marketing colleagues, and external vendors - Comfortable being on-site and owning execution with confidence and professionalism - Excited about what Steno is building and eager to help grow our regional footprint Application Information - Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. - Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam. - Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Role Description The Provider Operations team is always working to get the right reporter on the right job every time - and keeping them cared for all along the way. - White-glove service, every time – We don't just fill jobs; we build trust and long-term relationships with the court reporter community, delivering a reliable and hospitable experience at every touchpoint. - Cross-functional and collaborative – Partners closely with Marketing, Operations, and internal leaders to develop programs that strengthen Steno's reputation as a top court reporting agency. - Built for natural problem-solvers – You'll coordinate many moving parts across high-volume workflows while staying organized, composed, and relationship-focused. You'll crush this role if you have: - 1+ years of scheduling, coordination, or administrative experience. - A hospitality mindset and exceptional communication skills. - Comfort picking up new systems quickly. - The ability to prioritize competing tasks in a fast-paced remote environment. - Prior court reporting agency experience is a big plus. This position covers Monday through Friday, 9 a.m. - 5:30 p.m. ET. Qualifications - 1+ years of scheduling, coordination, or administrative experience. - A hospitality mindset and exceptional communication skills. - Comfort picking up new systems quickly. - The ability to prioritize competing tasks in a fast-paced remote environment. - Prior court reporting agency experience is a big plus. Requirements - This position covers Monday through Friday, 9 a.m. - 5:30 p.m. ET. Application Information - Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. - Information provided to Steno, such as professional credentials and skills, educational and work history, and other information included in an application, is collected and stored in our system. We never disclose or sell your personal information. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam. - Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Role Description - Own the records retrieval process: - Identify providers, obtain complete medical records, and ensure every file is ready for the next stage. - Stay organized and own your workload: - Manage a high volume of cases while keeping every record accurate, complete, and on schedule. - Have an eye for detail: - Identify gaps in treatment, verify timelines, and prepare litigation-ready files. - Adapt and solve problems: - Overcome obstacles, prioritize urgent requests, and keep cases moving forward. - Be tech-savvy: - Confidently use ChartSwap, DataVant, Google Workspace, Slack, Zendesk, and similar platforms to manage workflow efficiently. - Communicate clearly: - Work closely with healthcare providers and internal teams to keep everyone informed. - Thrive in a fast-paced environment: - Juggle multiple priorities, meet deadlines, and maintain HIPAA-compliant records with precision. You’ll crush this role if you have 3+ years of experience in medical records, personal injury, or legal support and genuinely love getting the details right. You're organized, a clear communicator, and thrive in a fast-paced environment where accuracy and follow-through matter. Familiarity with HIPAA, medical terminology, or litigation procedures is a big plus — and above all, you take pride in keeping complex workflows running smoothly. For this role, you will cover Monday - Friday Pacific Standard Time business hours. Qualifications - 3+ years of experience in medical records, personal injury, or legal support. - Strong organizational skills. - Clear communication abilities. - Ability to thrive in a fast-paced environment. - Familiarity with HIPAA, medical terminology, or litigation procedures is a plus. Requirements - Detail-oriented with a focus on accuracy and follow-through. - Ability to manage a high volume of cases. - Proficiency in using various tech platforms for workflow management. Benefits - Equal opportunity employer; no discrimination based on protected characteristics. - Employment decisions based on qualifications, merit, and business needs. - Special assistance or accommodations available for interviews or website access. Application Information Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Role Description We’re looking for someone to help put Steno on the map with case management! You have prior experience with large-scale litigation and are driven to deliver hospitality at scale. You enjoy being a strategist and a problem solver, and know how to navigate amongst the operational departments to get things done. The right player here can immediately put a client at ease and instill confidence that they made the right choice in an agency. On a regular basis you will: - Manage multiple complex/multi-party cases from inception to end, including the completion and handling of documentation and communication in accordance with regulatory requirements and industry standards. - Serve as a point-of-contact ensuring that all parties have notice and access to necessary documents. - Manage a complex case calendar and update parties with notice of any changes. - Act as a liaison between our clients and the operations team to facilitate successful communication. - Provide excellent and timely responses to clients and fulfill service requests to a high degree of client satisfaction. - Work with Go-to-Market and the operations teams such as Billing or Production, as needed, on building proposals for prospective cases. - Provide training to clients on Steno services and software on an as needed basis. - Manage and maintain databases of client information including our CRM and proprietary operations platform. - Navigate complex cost-sharing arrangements and ensure client satisfaction and profitability for Steno. - Stay up-to-date on trends and best practices in court reporting technology and service delivery. Qualifications - You have industry experience within a similar role or in some other capacity with complex cases. - You are highly organized and able to manage multiple, complex projects simultaneously. - You have had experience in scheduling/managing international jobs. - You have a demonstrated commitment to excellence and are an action-oriented self-starter who can handle various responsibilities. - You have court reporter relations experience and are able to successfully negotiate rates, assign the most qualified reporters to complex cases, and ensure reporters are set up for success. - You have experience with electronic document management systems, and a working knowledge of a CRM. - You have experience with court reporting industry standards, and the various operational aspects of court reporting, from rates to production to billing. Benefits - Salary - $87,500-$115,000 - Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental - Wellness/Mental Health - shared benefits to be used among employees and families - Flexible Paid Time Off - allowing employees to find balance in their lives - Options of Equity - we know our success is nothing without our team - Access to a 401k through Guideline - A home office setup and a monthly stipend to offset internet and phone costs

Title: Manager, Marketing Insights & Operations Location: United States Job Description: Competitive Compensation +Premium Medical, Dental & Vision Coverage Why You Should Choose Steno At Steno, we’re growing fast and transforming the litigation technology industry with best-in-class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country. - Wins together – Stock options included. When Steno grows, you grow. - Invests in you – Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks. - Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach. - Owns your region – This is a true ownership role with real autonomy over West Coast execution and strategy. - Competitive Base Salary ($110,000-$130,000) – with real growth potential as you make your mark and build something meaningful. - Supports your whole life – Flexible PTO, a home office setup, and a monthly stipend to offset internet and phone costs. - Sets you up for the future – 401(k) and wellness/mental health benefits for you and your family. Why Field Marketing at Steno Is Different - We bring bold thinking to life. Out-of-the-box ideas are encouraged and paired with premium execution standards. - We lead with intention. Every program is grounded in strategy, purpose, and a deep understanding of our customers. - We prioritize what matters most. Investments are focused on growth opportunities, key markets, and high-impact opportunities. - We hold a high bar for excellence. Strong operational rigor, brand, and product stewardship are the foundation of how we deliver. - We believe experiences should move people and businesses forward. Our programs are designed to strengthen relationships and build lasting brand equity. About the Role The Manager, Field Marketing Insights & Operations owns the operational foundation that enables the Field Marketing team's programs to grow. Reporting to the Director of Field Marketing, this role turns strategic vision into operational reality - translating priorities into repeatable execution, driving organizational effectiveness, and continuously improving how the team plans, executes, measures, and scales its programs. You're gonna crush it if - You have 6+ years of experience in field marketing, event operations, or a program/operations management role within a B2B or revenue-driven environment. - Strong command of field marketing disciplines: events, partnerships, sponsorships, hospitality, experiential, regional, and account-based marketing. - Demonstrated experience building and executing field marketing programs before moving into operational leadership. - You've owned complex, cross-functional programs end-to-end - from planning through execution and retrospective. - You think like an operator: you see inefficiencies, build systems to fix them, and leave processes cleaner than you found them. - You're comfortable in the data - you can partner with RevOps to evolve attribution models, CAC reporting, and program performance measurement. - You've managed or evaluated marketing technology stacks and know how to make tools work harder for the teams using them. - You have 1-2 years of people management experience and know how to develop talent, not just direct it. - You're a natural collaborator who earns trust quickly across sales, marketing, IT, and leadership. - You bring a coaching mindset - you raise the operational thinking of everyone around you, not just your direct reports. Application Information - Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. - Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam. - Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Marketing Content Copywriter Location: United States Job Description: Marketing Content Copywriter / Remote Competitive Compensation + Premium Medical, Dental & Vision Coverage Why You Should Choose Steno - Wins together - Stock options included. When Steno grows, you grow. - Invests in you - Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks. - Constantly innovates with technology at our core - We are a modern organization solving real problems in an industry that needs a revolutionary approach. - Supports your whole life - Flexible PTO, a home office setup, and a monthly stipend to offset internet and phone costs. - Sets you up for the future - 401(k) and wellness/mental health benefits for you and your family. - Offers Competitive Base Salary + Growth Opportunities -$68,640-$90,000 for a writer who will shape how the legal industry sees Steno. Why Marketing at Steno Is Different - You''re writing for an industry that rarely sees bold, creative marketing - which means your work actually stands out. - The brand voice is already strong - Your job is to wield it, not build it from scratch. - You''ll work across formats and initiatives - launches, campaigns, thought leadership, sales collateral - so no two weeks look the same. - The team is small and mighty, but growing - a creative, cross-functional group that moves fast, holds a high bar, and has a lot of fun doing it. Steno''s Marketing team drives the company''s presence and impact nationwide. As a Marketing Content Copywriter, you''ll work alongside the Senior Content Marketing Manager to translate strategic direction into compelling copy across website pages, email campaigns, blog content, ads, sales collateral, and more. You''ll execute from established Steno messaging and brand guidelines, writing for diverse audiences - attorneys, court reporters, paralegals - while keeping the voice consistent: professional, bold, and a little fun. You''ll Crush This Role If You - Have 5+ years of copywriting experience in B2B/SaaS marketing with a portfolio demonstrating range across the formats above - Write with confidence and wit - you know strong writing can make legal industry marketing genuinely interesting - Have sharp attention to detail: you proofread your own work, verify facts, and deliver clean copy - Have academic or professional familiarity with the legal industry - litigation, court reporting, or attorney audiences is a real advantage - Are comfortable with feedback loops and iteration - you don''t take revisions personally - Are self-directed and organized: you manage your own deadlines and communicate proactively - Have experience working remotely in async environments with minimal oversight - Bonus: SEO best practices, project management tools (Asana, ClickUp, Trello), or experience writing specifically for legal professionals Application Information - Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. - Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven''t received an expected communication, check your spam.

Senior Manager, Strategic Finance Executive Remote (United States) Senior Manager, Strategic Finance / Remote Competitive Compensation + Premium Medical, Dental & Vision Coverage Why You Should Choose Steno - Wins together – Stock options included. When Steno grows, you grow. - Invests in you – Premium Medical, Dental, & Vision Coverage with generous employer contributions toward premiums — well above industry benchmarks. - Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach. - Competitive salary of $130,000 – $170,000 – reflects your impact on Steno's financial strategy and cross-functional decision-making - Own meaningful workstreams – You're not just supporting analysis — you're shaping how it gets done and growing into a true thought partner to leadership across the business - Remote-first – with flexible PTO, home office setup, and wellness and mental health benefits for employees and families Why the Finance Team at Steno Is Different - The interesting questions don't live in the P&L – They live in how jobs get scheduled, how providers get paid, how firms get invoiced, and how product usage ladders up to revenue — and you'll be the one connecting those dots - High-leverage, high-visibility work – You'll run cross-functional analyses end-to-end, build models leadership relies on, and turn analysis into real-time decisions on staffing, pricing, and resource allocation - Cross-functional and collaborative – Partners closely with Sales, Operations, and Product to diagnose what's actually happening upstream before it shows up in the financials - Built for analytical builders – You'll own meaningful pieces of the FP&A cycle, develop the narrative behind the numbers, and grow the scope of this role over time You'll report directly to the Director of Strategic Finance and work cross-functionally across the organization. The ideal candidate brings 3–5 years of experience that started in investment banking, management consulting, or transaction advisory, and time in an FP&A, Strategy or Operations seat at a scaling company. They have hands-on experience building financial models from scratch and partnering cross-functionally to translate analysis into decisions. Experience in SaaS, legal tech, or marketplace businesses is highly valued. Who You Are You are intellectually curious and analytically relentless. Hand you a problem and you figure it out - you don't wait for a fully scoped brief or a clean data set. Hand you a large, messy data dump and you come back not just with a summary, but with a thoughtful analysis, the right questions to pressure-test it, and a clear recommendation on what to do next. You communicate with precision. You can take a complex, multi-layered issue and explain it in a way that a cross-functional partner actually understands - without flattening the nuance. You know when to go deep and when to zoom out, and you tailor the depth to the audience and the decision at hand. You think like an internal consultant in training. You're the person teammates pull in when a problem is messy and doesn't have an obvious owner - because you can structure the question, build the analytical case, and drive it toward a recommendation that actually changes how a team operates.

Role Description You will own the project work that keeps the business moving — cross-functional coordination, vendor relationships, go-to-market operations, process design, and anything else that needs a highly capable owner and doesn't yet have one. - Serve as the primary liaison to the offshore Records Retrieval team — managing communication, expectations, and workflow coordination. - Identify operational inefficiencies and own the full cycle from problem diagnosis through solution design and implementation — don't just flag it, fix it. - Plan and project manage team transitions, operational changes, and process rollouts within the Records Retrieval department. - Monitor team performance against quality standards; identify gaps and suggest corrective actions to managers through coaching and process improvement. - Build, maintain, and distribute reporting for department leadership, including SLA tracking, productivity metrics, error rates, and case completion data. - Support recruiting efforts with hiring, onboarding, and ramp-up for new team members. - Escalate blockers that require senior leadership visibility or cross-functional resolution. - Design and maintain SOPs, training materials, and department playbooks as the team and client base scales. - Act as a force multiplier for the head of RR, enabling the business to move faster and make better decisions. Qualifications - 5+ years’ experience in a strategic operations, business operations, consulting, or similar role, ideally at a high growth startup. - Experience managing teams and enjoy fostering teamwork and getting results, especially in transitional settings. - Operate with high autonomy and low ego — willing to do whatever the business needs, including unglamorous work. - Comfort in high-paced, fast-changing environments; the role will evolve fast. - High aptitude and ability to rapidly self-teach on a wide range of topics. - Excellent analytical and problem-solving abilities, with a data-driven mindset. - Strong leadership skills with the ability to influence and collaborate across departments. - Experience managing or coordinating with offshore or distributed teams across time zones. - Confident communicator with senior leaders; able to distill complex operational realities into clear, actionable narratives. - Strong data and reporting skills; proficiency in Google Sheets or similar tools required. Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. - Information provided to Steno, such as professional credentials and skills, educational and work history, and other information included in an application, is collected, analyzed, and stored in our system. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. - Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam. - Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.