Steno

Marketing Content Copywriter Location: United States Job Description: Marketing Content Copywriter / Remote Competitive Compensation + Premium Medical, Dental & Vision Coverage Why You Should Choose Steno - Wins together - Stock options included. When Steno grows, you grow. - Invests in you - Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks. - Constantly innovates with technology at our core - We are a modern organization solving real problems in an industry that needs a revolutionary approach. - Supports your whole life - Flexible PTO, a home office setup, and a monthly stipend to offset internet and phone costs. - Sets you up for the future - 401(k) and wellness/mental health benefits for you and your family. - Offers Competitive Base Salary + Growth Opportunities -$68,640-$90,000 for a writer who will shape how the legal industry sees Steno. Why Marketing at Steno Is Different - You''re writing for an industry that rarely sees bold, creative marketing - which means your work actually stands out. - The brand voice is already strong - Your job is to wield it, not build it from scratch. - You''ll work across formats and initiatives - launches, campaigns, thought leadership, sales collateral - so no two weeks look the same. - The team is small and mighty, but growing - a creative, cross-functional group that moves fast, holds a high bar, and has a lot of fun doing it. Steno''s Marketing team drives the company''s presence and impact nationwide. As a Marketing Content Copywriter, you''ll work alongside the Senior Content Marketing Manager to translate strategic direction into compelling copy across website pages, email campaigns, blog content, ads, sales collateral, and more. You''ll execute from established Steno messaging and brand guidelines, writing for diverse audiences - attorneys, court reporters, paralegals - while keeping the voice consistent: professional, bold, and a little fun. You''ll Crush This Role If You - Have 5+ years of copywriting experience in B2B/SaaS marketing with a portfolio demonstrating range across the formats above - Write with confidence and wit - you know strong writing can make legal industry marketing genuinely interesting - Have sharp attention to detail: you proofread your own work, verify facts, and deliver clean copy - Have academic or professional familiarity with the legal industry - litigation, court reporting, or attorney audiences is a real advantage - Are comfortable with feedback loops and iteration - you don''t take revisions personally - Are self-directed and organized: you manage your own deadlines and communicate proactively - Have experience working remotely in async environments with minimal oversight - Bonus: SEO best practices, project management tools (Asana, ClickUp, Trello), or experience writing specifically for legal professionals Application Information - Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. - Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven''t received an expected communication, check your spam.

Senior Manager, Strategic Finance Executive Remote (United States) Senior Manager, Strategic Finance / Remote Competitive Compensation + Premium Medical, Dental & Vision Coverage Why You Should Choose Steno - Wins together – Stock options included. When Steno grows, you grow. - Invests in you – Premium Medical, Dental, & Vision Coverage with generous employer contributions toward premiums — well above industry benchmarks. - Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach. - Competitive salary of $130,000 – $170,000 – reflects your impact on Steno's financial strategy and cross-functional decision-making - Own meaningful workstreams – You're not just supporting analysis — you're shaping how it gets done and growing into a true thought partner to leadership across the business - Remote-first – with flexible PTO, home office setup, and wellness and mental health benefits for employees and families Why the Finance Team at Steno Is Different - The interesting questions don't live in the P&L – They live in how jobs get scheduled, how providers get paid, how firms get invoiced, and how product usage ladders up to revenue — and you'll be the one connecting those dots - High-leverage, high-visibility work – You'll run cross-functional analyses end-to-end, build models leadership relies on, and turn analysis into real-time decisions on staffing, pricing, and resource allocation - Cross-functional and collaborative – Partners closely with Sales, Operations, and Product to diagnose what's actually happening upstream before it shows up in the financials - Built for analytical builders – You'll own meaningful pieces of the FP&A cycle, develop the narrative behind the numbers, and grow the scope of this role over time You'll report directly to the Director of Strategic Finance and work cross-functionally across the organization. The ideal candidate brings 3–5 years of experience that started in investment banking, management consulting, or transaction advisory, and time in an FP&A, Strategy or Operations seat at a scaling company. They have hands-on experience building financial models from scratch and partnering cross-functionally to translate analysis into decisions. Experience in SaaS, legal tech, or marketplace businesses is highly valued. Who You Are You are intellectually curious and analytically relentless. Hand you a problem and you figure it out - you don't wait for a fully scoped brief or a clean data set. Hand you a large, messy data dump and you come back not just with a summary, but with a thoughtful analysis, the right questions to pressure-test it, and a clear recommendation on what to do next. You communicate with precision. You can take a complex, multi-layered issue and explain it in a way that a cross-functional partner actually understands - without flattening the nuance. You know when to go deep and when to zoom out, and you tailor the depth to the audience and the decision at hand. You think like an internal consultant in training. You're the person teammates pull in when a problem is messy and doesn't have an obvious owner - because you can structure the question, build the analytical case, and drive it toward a recommendation that actually changes how a team operates.

Role Description You are a talent development leader who is equal parts strategist and builder. You've designed and scaled programs before - onboarding, performance management, manager enablement, engagement - and you know that the hard part isn't building them, it's making them stick. You bring expertise in how people learn, grow, and perform at work. You stay close to research and best practices across adult learning theory, manager effectiveness, and employee engagement, and you know how to translate that knowledge into programs that work in the real world. You carry the culture with you. You model what you want to develop in others. You care about your team, you earn trust across functions quickly, and you understand that great talent development is a business driver, not a support function. If you're looking for a company that offers support, guidance, an abundance of killer GIFs, and unlimited potential to grow into your best self, we want to hear from you. On a regular basis you will: - Lead the Talent Development team, providing direction, coaching, and support to help them do their best work. - Design, own, and continuously improve core talent management programs - performance management, engagement, succession planning, and career pathing. - Build and manage Steno's learning programs, focusing on non-function-specific opportunities, identifying gaps and creating scalable solutions. - Define boundaries between TD and functional training and socialize best practices for Learning & Development across the organization. - Own the design of the full onboarding experience, ensuring new hires ramp effectively and feel set up to succeed. - Partner with People Business Partners, functional leaders, and senior leadership to align talent strategy with business priorities and serve as a thought partner on organizational capability building. - Build and maintain a talent management calendar and multi-year roadmap, using data and feedback to assess what's working and advocate for the resources to support what's next. - Manage the TD budget, external vendors, and the tools and technology that power the function, staying ahead of gaps before they become blockers. Qualifications - You have 8+ years of experience in talent development, learning & development, or a related HR discipline. - You've built or significantly evolved core talent programs (onboarding, performance management, manager enablement) at a high-growth company. - You're comfortable being both the strategist and the builder. You like getting in the weeds and no job is too small. - You use feedback and business connectivity to evaluate program effectiveness and make the case for what comes next. - You have experience managing budgets and external vendor relationships. - You're a strong communicator and collaborator who can influence without authority and build trust across all levels of an organization. - You've navigated ambiguity and change with composure, and you know how to bring people along with you. - Familiarity with Google Workspace, HRIS platforms, and experience with learning management systems, including migration between systems, is a plus. Benefits - Salary - $165,000 - $200,000 - Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work - Wellness/Mental Health - shared benefits to be used among employees and families - Flexible Paid Time Off - allowing employees to find balance in their lives - Options of Equity - we know our success is nothing without our team - Access to a company-provided 401(k) account - A home office setup and a monthly stipend to offset internet and phone costs

Role Description Why Account Management at Steno Is Different: - Own the client relationship from start to finish - serve as the primary point of contact for a portfolio of law firm clients, managing every touchpoint with precision and accountability. - Keep engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while consistently meeting client deadlines. - Be the problem-solver - prevent issues before they escalate, handle high-priority requests with calm professionalism, and make sure nothing falls through the cracks. - Operate like a true partner - collaborate with Account Executives on strategic accounts, participate in client handoffs, and provide the white-glove service that keeps clients coming back. - Communicate like a pro - keep clients, internal teams, and AEs in the loop at every step, and own the full flow of information across your accounts. - Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems. - Your voice actually matters - AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change. - Collaboration is built in - a supportive team structure keeps individual workload manageable and ensures you're never working in a silo. Qualifications - You have 3+ years of Account Management or Customer Success experience ideally in legal services or a similarly relationship-driven industry. - A talent for building trust with clients, and the ability to communicate and influence at all levels, including executive leadership. - You're highly organized, tech-savvy, and comfortable juggling multiple accounts without losing sight of the details. - You bring excellent listening skills, sound judgment under pressure, and the flexibility to thrive in a fast-paced, ever-evolving startup environment. - You're also no stranger to KPI-driven accountability - you've owned metrics like retention rate, churn, accounts touched, and SLA/quality achievement, and you have a track record of meeting and exceeding them. Application Information - Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. - Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam. - Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Role Description In this role, you'll manage the day-to-day collections process: - Reaching out to clients via email and phone - Sending monthly statements - Reconciling billing issues with internal teams - Serving as a reliable, relationship-focused point of contact for outstanding accounts You'll work cross-functionally with Billing and Account Management to keep things running smoothly while delivering the hospitality-forward service Steno is known for. Qualifications - 1+ years of A/R and collections experience — a hospitality mindset is key - Comfortable on the phone throughout the day, building client relationships while managing collections - Strong Excel skills (a must!) — bonus points for familiarity with Looker, Zendesk, or HubSpot - Thrive working independently and navigating ambiguity - Fluent in remote tools like Google Workspace, Slack, and Zoom - A critical thinker who can find creative solutions to day-to-day challenges - Can work through detailed processes efficiently without losing organization Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com . Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Role Description An amazing, AI-powered product begins with amazing people who are ready to upend a traditional industry. As a technical manager on a growing team, you will be instrumental in leading and developing a team of engineers while ensuring high technical standards and alignment with business objectives. If you're passionate about leadership and technical excellence with strong software engineering and SDLC fundamentals, and an enthusiasm for our engineering culture of continuous improvement - come join us! On a regular basis you'll be: - Participating in technical discussions and reviews to maintain high technical standards - Collaborating with other departments on cross-functional initiatives - Managing resource allocations and project planning - Providing technical guidance and mentorship to direct reports - Engaging in recruitment and interviewing processes to grow the team - Helping triage, investigate root causes, and support critical system issues as they arise - Conducting regular one-on-ones with direct reports for performance monitoring and mentorship - Championing and continuously improving Steno's SDLC process - Facilitating communication regarding engineering-related compliance activities (SOC2, Penetration Testing, etc.) - Reviewing, managing, and approving employee expense submissions Qualifications - You possess a track record of developing talented software teams - You have experience with multiple software project methodologies (Scrum, Kanban, etc.) - You understand compliance and security considerations in software development - You have experience in adapting processes and procedures in response to changing team and business needs - You're passionate about revolutionizing traditional industries through technology Requirements - Strong technical background with broad knowledge of software development - Excellent leadership and mentoring skills - Strong communication skills, both technical and non-technical - Ability to balance technical considerations with business objectives - Experience with software development lifecycles and best practices - Problem-solving skills and ability to manage complex projects - Contribution to maintaining Steno’s compliance certifications and managing security standards - Be comfortable leading team meetings and facilitating discussions Benefits - Salary - $190,000 - $230,000 - Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental - Wellness/Mental Health - shared benefits to be used among employees and families - Flexible Paid Time Off - allowing employees to find balance in their lives - Options of Equity - we know our success is nothing without our team - Access to a 401k through Guideline - A home office setup and a monthly stipend to offset internet and phone costs

Role Description You're a senior QA engineer with deep experience in test automation and a genuine passion for building quality in from the start, not bolting it on at the end. You have strong TypeScript/JavaScript skills, hands-on experience with Playwright or Selenium, and you're comfortable digging into complex codebases to understand what actually needs to be tested. You think strategically about coverage and efficiency, not just whether the tests pass. You've mentored other engineers, led quality initiatives, and communicate well across technical and non-technical lines. If you're passionate about quality as a discipline, not just a checkbox, and you want to work in an engineering culture that treats continuous improvement as a core value, come join us! - Leading QA planning sessions for major features and releases - Designing and implementing advanced test automation solutions using Playwright and TypeScript - Conducting code reviews of test scripts and testing-related code - Performing complex system integration testing and analyzing overall test coverage - Collaborating with development leads and product managers to integrate quality into the development process - Contributing to architectural discussions from a testing perspective - Mentoring junior QA engineers and guiding their growth - Analyzing quality metrics and driving continuous improvement in QA processes and tooling Qualifications - 5+ years of QA experience with demonstrated leadership and strategic planning experience - Experience leading testing efforts for complex, multi-component systems - Familiarity with the downsides of both under-engineering and over-engineering, and developed an appreciation for working pragmatically - Seek clarity, and as much simplicity as the underlying problem domain will allow - Track record of successfully mentoring team members and driving process improvements - Ability to effectively communicate technical concepts to both technical and non-technical stakeholders - Realization that the real project work happens when the last 20% is being completed -- handling edge cases, errors, and interesting scenarios Requirements - Strong TypeScript/JavaScript skills and hands-on experience with Playwright or Selenium - Deep understanding of software testing methodologies and when to apply different testing techniques - Experience with performance testing and system integration testing - Advanced skills in test automation and continuous integration - Strong familiarity with SQL, browser dev tools, and web request tools (e.g. Postman) - Comfort reviewing pull requests to identify risk areas and design targeted regression tests Benefits - Salary - $145,000 - $185,000 - Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental - Wellness/Mental Health - shared benefits to be used among employees and families - Flexible Paid Time Off - allowing employees to find balance in their lives - Options of Equity - we know our success is nothing without our team - Access to a 401k through Guideline - A home office setup and a monthly stipend to offset internet and phone costs Company Description Founded in 2018 and growing fast! - Values: be highly reliable, constantly innovate, operate with a hospitality mindset - Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience - We are revolutionizing the litigation and court reporting industry - Flexible deferred payment options (e.g., DelayPay) - Cutting-edge technology - unique products and integrations to maximize the output of legal professionals - White glove, concierge customer service that our clients rave about

Role Description Director of Partnerships, Litigation Support (Remote) - Competitive Compensation + Premium Medical, Dental & Vision Coverage - Ground-floor leadership opportunity – You'll be the first dedicated Director of Partnerships on the Lit Support team, setting the tone, building the playbook, and growing a team around you. - Build and lead a team – Grow, mentor, and shape a high-performing partnerships function with real autonomy and visibility across the org. - Remote-first – with flexible PTO, home office setup, wellness benefits, and a culture that rewards results and supports balance. Qualifications - 5+ years of experience in the legal or litigation support industry, with a focus on customer success, account management, or client services. - Hands-on expertise with court filing and service of process - able to speak to attorneys about these services with authority. - Experience leading webinars and product demos for legal professionals. - Experience in selling or supporting the sale of litigation support services - understanding the full client lifecycle from prospect to ongoing transactions. - Proficient with Slack, Zendesk, and HubSpot (or similar CRM/support tools). - Exceptional communication skills - both written and verbal - with the ability to adapt tone and style to the audience. - A natural connector who builds trust quickly and sustains it over time. Requirements - Ownership of the client relationship – From onboarding to escalation resolution, being the person clients and internal teammates count on to get things done. - Cross-functional and high-visibility role – Partnering closely with Sales, Operations, and the Lit Support team to ensure alignment and movement in the same direction. - Identifying gaps in the client experience and fixing them, designing scalable playbooks that set the foundation for a growing team. - Navigating court filing, service of process, multi-market client needs, and a fast-moving product environment where no two days look the same. Benefits - Stock options included – When Steno grows, you grow. - Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks. - Competitive Total Comp $110,000-$130,000 (including quarterly bonus) – with real growth potential as you make your mark and build something meaningful. Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Role Description You're the court reporter's best friend – This team exists to get the right reporter on the right job, every time, and to care for them all along the way. - Small team, big ownership – With a team of four, your work is visible, your contributions matter immediately, and there's no hiding behind a big org. - No two days look the same – Move between inbox triage, onboarding support, event coordination, and reporter relationship management based on what the network needs most. You'll crush this role if you have 3+ years of experience in: - High-volume onboarding - Project coordination - Community engagement - Customer/client relations Ideally with a background in court reporting or legal services. We need someone who's genuinely self-directed: - You see a problem in the inbox and you handle it; you don't wait to be told twice. - You're comfortable working autonomously when the team is on the road. - You pick up tools like Zendesk and Asana quickly. - You bring the kind of warm, professional presence that makes court reporters feel taken care of every step of the way. Application Information - Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. - Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. - Background checks are only conducted after an offer is extended. - If you haven't received an expected communication, check your spam. - Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Role Description As a key member of the Billing Team at Steno, you will: - Own the billing engine, becoming the subject matter expert for the entire organization. - Partner closely with Sales, Operations, and Product on billing systems and tools. - Identify and fix broken workflows, designing scalable systems and playbooks. - Navigate jurisdiction-specific billing rules and multi-market rate structures. Qualifications - 5+ years of experience in billing, accounting, or finance operations. - Experience in legal services, court reporting, or a multi-vendor/two-sided marketplace environment. - Strong people leadership skills with a focus on building high-performing teams. - Deep expertise in rate cards and vendor compensation models. - Ability to simplify complex, multi-state processes into clear, scalable workflows. Requirements - Coach, develop, and hold a high bar for team performance. - Create clarity for team members you manage. Benefits - Stock options included. - Premium Medical, Dental, & Vision Coverage with 100% of premiums covered for some plans. - Competitive Base Salary ($87,500 - $125,000) with growth potential. - Remote-first work environment with flexible PTO and home office setup. - Wellness benefits and a culture that rewards results and supports balance. Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com . Information provided to Steno, such as professional credentials and skills, educational and work history, and other information included in an application, is collected and stored in our system. We never disclose or sell your personal information. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam.