Role Description The Paymentus Account Management Team is responsible for the retention, relationship expansion, revenue growth, reference-ability and overall satisfaction of existing Paymentus clients through: - Proactive communication - Situational analysis - Client education and information sharing - Strategic planning - Results-driven up-sell/cross-sell activities - Issue escalation management - Effective marketing and product promotional campaign development The Account Director works closely with an assigned portfolio of high revenue clients to develop formal account plans and client strategies to maximize client satisfaction and drive increased net revenue flow. The number of clients and revenue size of the portfolio may vary based on region/territory, ranging between 15 and 20 clients, most generating $500k or greater in annual revenue. The Account Director will engage clients via: - Telephone - Face-to-face client meetings - Virtual meetings - Conference/expo interactions - Written communication Documentation of communication will be maintained in the corporate CRM solution. The Account Director will function as the “Acting President and CEO” of their portfolio, responsible for key financial and operational decisions. Qualifications - Minimum of 5-7 years of direct experience in online bill payment, mobile/digital bill payments, electronic bill presentment, and money movement. - Advanced knowledge of online and electronic bill payment industry. - 5-7 years of experience managing a portfolio of institutional and/or commercial clients across multiple industries. - Advanced oral and written communication skills. - Experience selling SAAS and/or cloud-based solutions strongly preferred. - Familiarity with Salesforce™ or similar CRM strongly preferred. - Familiarity with PCI DSS Compliance and credit/debit card association regulations strongly preferred. - Professional designations such as CPP, AAP, PMP are strongly preferred. Requirements - Proven ability to negotiate contract renewals with an understanding of pricing guidelines and acceptable terms. - Experience preparing comprehensive Request for Proposals and Vendor Requirement Requests. - Self-sufficiency to manage portfolio and lead customer meetings. - Sales-centric approach to relationship management. - Skilled in financial modeling and presenting pricing proposals. - Revenue cycle management and revenue collection experience. - Ability to comprehend and articulate client requirements for change requests. - Experience in diverse business types and industries. - Act as voice of customer, partnering with internal teams to resolve issues. - Serve as the client’s advocate during testing and upgrades. - Provide assistance with non-project related testing. - Partner with Project Management Organization for successful project execution. - Reinforce training of customer teams on product features. - Partner with Development, Account Management, and Implementations on project prioritization. Benefits - Full-time position with Monday through Friday work schedule. - Occasional evening and weekend work may be required. - Travel requirement is up to 35%. Work Environment This job operates in a professional office environment or remote home office, routinely using standard office equipment such as laptops and smartphones. Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to talk and hear, may spend extended periods on a computer or phone. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties may change at any time with or without notice. EEO Statement Paymentus is an equal opportunity employer, committed to making employment decisions without regard to race, creed, color, age, sex, gender identity, sexual orientation, national origin, disability, military service, or any other classification protected by law. Reasonable Accommodation Paymentus recognizes its obligation to accommodate job applicants and employees with known physical or mental disabilities. Reasonable accommodations will be provided unless it imposes an undue hardship on the Company.