Paymentus Group Inc

Role Description The Paymentus Account Management Team is responsible for the retention, relationship expansion, revenue growth, reference-ability and overall satisfaction of existing Paymentus clients through: - Proactive communication - Situational analysis - Client education and information sharing - Strategic planning - Results-driven up-sell/cross-sell activities - Issue escalation management - Effective marketing and product promotional campaign development The Account Director works closely with an assigned portfolio of high revenue clients to develop formal account plans and client strategies to maximize client satisfaction and drive increased net revenue flow. The number of clients and revenue size of the portfolio may vary based on region/territory, ranging between 15 and 20 clients, most generating $500k or greater in annual revenue. The Account Director will engage clients via: - Telephone - Face-to-face client meetings - Virtual meetings - Conference/expo interactions - Written communication Documentation of communication will be maintained in the corporate CRM solution. The Account Director will function as the “Acting President and CEO” of their portfolio, responsible for key financial and operational decisions. Qualifications - Minimum of 5-7 years of direct experience in online bill payment, mobile/digital bill payments, electronic bill presentment, and money movement. - Advanced knowledge of online and electronic bill payment industry. - 5-7 years of experience managing a portfolio of institutional and/or commercial clients across multiple industries. - Advanced oral and written communication skills. - Experience selling SAAS and/or cloud-based solutions strongly preferred. - Familiarity with Salesforce™ or similar CRM strongly preferred. - Familiarity with PCI DSS Compliance and credit/debit card association regulations strongly preferred. - Professional designations such as CPP, AAP, PMP are strongly preferred. Requirements - Proven ability to negotiate contract renewals with an understanding of pricing guidelines and acceptable terms. - Experience preparing comprehensive Request for Proposals and Vendor Requirement Requests. - Self-sufficiency to manage portfolio and lead customer meetings. - Sales-centric approach to relationship management. - Skilled in financial modeling and presenting pricing proposals. - Revenue cycle management and revenue collection experience. - Ability to comprehend and articulate client requirements for change requests. - Experience in diverse business types and industries. - Act as voice of customer, partnering with internal teams to resolve issues. - Serve as the client’s advocate during testing and upgrades. - Provide assistance with non-project related testing. - Partner with Project Management Organization for successful project execution. - Reinforce training of customer teams on product features. - Partner with Development, Account Management, and Implementations on project prioritization. Benefits - Full-time position with Monday through Friday work schedule. - Occasional evening and weekend work may be required. - Travel requirement is up to 35%. Work Environment This job operates in a professional office environment or remote home office, routinely using standard office equipment such as laptops and smartphones. Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to talk and hear, may spend extended periods on a computer or phone. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties may change at any time with or without notice. EEO Statement Paymentus is an equal opportunity employer, committed to making employment decisions without regard to race, creed, color, age, sex, gender identity, sexual orientation, national origin, disability, military service, or any other classification protected by law. Reasonable Accommodation Paymentus recognizes its obligation to accommodate job applicants and employees with known physical or mental disabilities. Reasonable accommodations will be provided unless it imposes an undue hardship on the Company.

Role Description Collaborate with project teams to design, develop, and implement solutions relating to complex software application architecture, Application Programming Interfaces (APIs), security, and interacting websites. - Serve as a member of the project management team to ensure smooth and timely solution deliverables. - Design and implement solutions. - Develop process models and use cases using case designs, workflow diagrams, data mapping diagrams, and data modeling. - Design specific solutions using Enterprise Messaging Services. - Develop Customer Digital IVR. - Work with analysts to ensure developed code and application functionality meet requirements of the product owner. - Perform project enhancements and fine-tuning of the developed software upon reviewing the functional requirements. - Develop business processes for projects by creating process definitions, creating activities, and configuring message transports. - Develop and design Service-Oriented Architecture (SOA) service for client applications. - Write SQL queries for specific enhancements and configurations. - Develop and perform unit testing to resolve development issues and validate incoming data. - Perform root-cause analysis in response to Incident tickets. - Assess business strategies and requirements to develop necessary designs and plans to ensure projects and solutions satisfy those needs. - Utilize Java, Gems, MS SQL, Oracle, Portecle, and Postman to perform these duties. Travel in North America is required up to 15% per year (i.e., 39 workdays per year) to meet with customers in San Diego, California; Phoenix, Arizona; and future project sites as assigned. Employer covers all costs. 100% telecommuting is permitted from anywhere in the US. Qualifications - Bachelor of Science degree in Computer Science, Computer Engineering, or Information Technology. - 3 years of experience as a Software Engineer or substantially similar position. Requirements - 3 years of experience with all of the following: - Develop and design software using Java, Gems, MS SQL, Oracle, Portecle, and Postman. - Develop process models and use cases using case designs, workflow diagrams, data mapping diagrams, and data modeling. - Work with analysts to ensure developed code and application functionality meet requirements of the product owner. - Perform project enhancements and fine-tuning of the developed software upon reviewing the functional requirements. - Develop business processes by creating process definitions, creating activities, and configuring message transports. - Develop and design Service-Oriented Architecture (SOA) service for client applications. - Develop and perform unit testing to resolve development issues and validate incoming data. - Perform root-cause analysis in response to Incident tickets. Benefits - Salary: $140,805 - $165,000 per year. - Work Hours: 9 AM to 6 PM. Company Description - Employer: Paymentus Group, Inc. - Worksite: 11605 N. Community House Rd, STE 300, Charlotte, NC 28277. To Apply Send resume to jvieira@paymentus.com (Ref. No. 4809). This notice is being provided as a result of the filing of an application for permanent alien labor certification for the above listed job opportunity. Any person may provide documentary evidence bearing on the application to the Certifying Officer of the Department of Labor, U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue NW, Room N-5311, Washington, DC 20210.

Role Description The DevOps Engineer is responsible for supporting, monitoring and tooling of cloud deployments. This engineer works closely with the Development and QA teams to produce reliable and secure production infrastructures and operate multiple environments in the software development process. - Collaborate with team members to achieve successful continuous delivery solutions - Build and maintain environments in cloud using Terraform and Kubernetes - Design and develop scalable tools and applications - Troubleshoot and perform root cause analysis of production system - Triage and debug any issues that arise during testing and production - Automate testing across CI/CD and cloud infrastructure management - Monitor applications to ensure system health - Quality assurance of infrastructure to ensure security, reliability, and scalability - Build and maintain RESTful APIs to support integrations - Work with internal customers (Development, QA, Implementation, and others) to support deployments Qualifications - Bachelor's degree in computer science or related field - 3+ years of professional experience - 2-3+ years of cloud experience in AWS or other cloud technologies - Proficient in Terraform - Experience working with Kubernetes and Docker - Knowledge of Node.js, Microservices, ArgoCD - In-depth knowledge of Continuous Integration and Continuous Delivery - Knowledge on relational and non-relational databases Requirements - Salary Range: $100,000.00 to $130,000.00 CAD Benefits - Competitive salary and performance-based bonuses. - Comprehensive benefits package, including health, dental, and retirement plans. - Flexible work hours and remote work options. - Opportunity to work on cutting-edge technologies and contribute to innovative solutions. - Professional development opportunities and support for continued learning.