Role Description The Account Manager at Enavate will be instrumental in driving existing account growth within a given vertical (e.g., Professional Services, Manufacturing + Distribution). The Account Manager will be responsible for developing long-term, value-added relationships with existing clients. - Focus on nurturing key relationships, understanding core business drivers, and identifying opportunities to improve/upgrade their Microsoft ecosystem (e.g., Microsoft Dynamics, Business Central, and Azure). - Drive increases in client spend and satisfaction. - Manage the development and execution of incremental sales opportunities, projects, and renewals. - Own renewals and conduct ongoing discovery with clients, identifying expansion opportunities. - Navigating relationship management, solutioning, negotiations, and contracting. Qualifications - Demonstrated success in account management with a focus on SaaS or partner sales. - Experience managing mid-market ($25M - $500M in total revenue) businesses is preferred. - Deep understanding of ERP and CRM solutions, preferably within the Professional Services or Manufacturing + Distribution verticals. - Excellent interpersonal and communication skills. Requirements - Ability to develop and execute strategic plans that drive results. - Demonstrated persistence generating cross-sell and upsell opportunities. - Strong understanding of the Microsoft ecosystem. Benefits - Competitive health insurance, wellness programs, and mental health resources. - Flexible working hours and remote work options. - Access to training programs, workshops, and reimbursement for certifications and courses. - Unlimited paid time off (PTO) covering vacation, sick leave, holidays, and personal days. - Team member recognition programs to acknowledge contributions.

Role Description The Paymentus Account Management Team is responsible for the retention, relationship expansion, revenue growth, reference-ability and overall satisfaction of existing Paymentus clients through: - Proactive communication - Situational analysis - Client education and information sharing - Strategic planning - Results-driven up-sell/cross-sell activities - Issue escalation management - Effective marketing and product promotional campaign development The Account Director works closely with an assigned portfolio of high revenue clients to develop formal account plans and client strategies to maximize client satisfaction and drive increased net revenue flow. The number of clients and revenue size of the portfolio may vary based on region/territory, ranging between 15 and 20 clients, most generating $500k or greater in annual revenue. The Account Director will engage clients via: - Telephone - Face-to-face client meetings - Virtual meetings - Conference/expo interactions - Written communication Documentation of communication will be maintained in the corporate CRM solution. The Account Director will function as the “Acting President and CEO” of their portfolio, responsible for key financial and operational decisions. Qualifications - Minimum of 5-7 years of direct experience in online bill payment, mobile/digital bill payments, electronic bill presentment, and money movement. - Advanced knowledge of online and electronic bill payment industry. - 5-7 years of experience managing a portfolio of institutional and/or commercial clients across multiple industries. - Advanced oral and written communication skills. - Experience selling SAAS and/or cloud-based solutions strongly preferred. - Familiarity with Salesforce™ or similar CRM strongly preferred. - Familiarity with PCI DSS Compliance and credit/debit card association regulations strongly preferred. - Professional designations such as CPP, AAP, PMP are strongly preferred. Requirements - Proven ability to negotiate contract renewals with an understanding of pricing guidelines and acceptable terms. - Experience preparing comprehensive Request for Proposals and Vendor Requirement Requests. - Self-sufficiency to manage portfolio and lead customer meetings. - Sales-centric approach to relationship management. - Skilled in financial modeling and presenting pricing proposals. - Revenue cycle management and revenue collection experience. - Ability to comprehend and articulate client requirements for change requests. - Experience in diverse business types and industries. - Act as voice of customer, partnering with internal teams to resolve issues. - Serve as the client’s advocate during testing and upgrades. - Provide assistance with non-project related testing. - Partner with Project Management Organization for successful project execution. - Reinforce training of customer teams on product features. - Partner with Development, Account Management, and Implementations on project prioritization. Benefits - Full-time position with Monday through Friday work schedule. - Occasional evening and weekend work may be required. - Travel requirement is up to 35%. Work Environment This job operates in a professional office environment or remote home office, routinely using standard office equipment such as laptops and smartphones. Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to talk and hear, may spend extended periods on a computer or phone. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties may change at any time with or without notice. EEO Statement Paymentus is an equal opportunity employer, committed to making employment decisions without regard to race, creed, color, age, sex, gender identity, sexual orientation, national origin, disability, military service, or any other classification protected by law. Reasonable Accommodation Paymentus recognizes its obligation to accommodate job applicants and employees with known physical or mental disabilities. Reasonable accommodations will be provided unless it imposes an undue hardship on the Company.

• Lead the sales strategy and execution of activities for High Liner Foods • Build trust and profitable growth with Albertson’s/Western grocery customers • Know and understand customer strategy, key people, priorities, processes, and systems • Master customer systems for managing business, including generating reports and logistics challenges • Create the right customer experience by working with support functions at High Liner Foods • Manage the broker partner relationship within the territory • Analyze data to create insights and value in the customer relationship

• Ensures delivery of excellent customer service through accurate and fast processing of orders • Provides logistics support for domestic and international movement of recycled materials • Communicates and coordinates with other departments and partners to fulfill customers' needs • Monitors inventories and anticipates production needs • Schedules necessary equipment to move waste by-products • Responds to customer complaints in a timely manner