• Define information architecture frameworks, taxonomies, conceptual models, and navigation structures that support Cisco Security products and platforms. • Partner with design, product management, and engineering teams to establish consistent terminology, object models, and user experience patterns across multiple product areas. • Develop information architecture strategies that align customer outcomes with underlying security architectures and capabilities. • Create persona-based frameworks and customer journey models that inform product experiences across multiple user types and workflows. • Influence platform-level navigation, content organization, and cross-product experiences across Cisco Security surfaces and management environments.

• Lead Microsoft Dynamics CRM solution design and technical delivery. • Drive CRM migration projects from Dynamics CRM On-Premise (8.2/9.1) to Dynamics 365 Online. • Design and implement CRM customizations, workflows, business rules, and automation solutions. • Develop and maintain plugins, custom workflow activities, and JavaScript-based CRM extensions. • Perform large-scale data migration planning and execution using industry best practices. • Integrate Dynamics 365 CRM with third-party applications using REST APIs, Web Services, and other integration frameworks. • Collaborate with business stakeholders, architects, and development teams to deliver scalable CRM solutions. • Support deployment, release management, and continuous improvement initiatives.

• Develop accurate 3D site models from survey data • Correct interpretation of contours, levels, boundaries, setbacks • Implement design updates from company markups • Translate instructions into coordinated plans, sections, elevations and model updates • Produce detailed documentation • Set out drawings with clear, construction-ready information • Interior elevations with precise joinery and finish integration • Review and integrate schedules into drawings • Finishes, fixtures, joinery, and associated detailing • Maintain strict drawing standards • Follow company documentation conventions, file structure, and presentation • Apply Australian Standards and NCC requirements • Ensure drawings reflect compliance principles appropriate to residential construction

• Serve as a recognized authority in Adobe Experience Platform and integrated Adobe solutions following industry best practices and standards. • Act as a subject matter expert on Adobe Experience Platform, Adobe Analytics, Customer Journey Analytics (CJA), Adobe Target, and AEP RTCDP. • Gather and understand client business objectives, technical requirements, and key performance indicators. • Align technical recommendations with customer goals, business objectives, and implementation feasibility. • Translate business use cases into scalable solution designs while balancing campaign flexibility, reporting requirements, integration dependencies, and platform guardrails. • Document actionable recommendations to mitigate implementation risks and improve platform adoption. • Assess client technical environments and identify implementation gaps relative to business objectives. • Recommend and design best-practice solutions based on findings and platform capabilities. • Analyze complex technical issues, evaluate solution options, and facilitate customer discussions around recommended approaches. • Provide guidance on integration technologies and patterns, including REST APIs, webhooks, and interoperability across Adobe and non-Adobe systems. • Support solution troubleshooting and best-practice implementation across Adobe Analytics, CJA, Adobe Target, and AEP RTCDP. • Interact regularly with clients, including marketers, analysts, developers, and executive stakeholders. • Manage multiple client engagements simultaneously while ensuring timely delivery and high-quality service. • Establish credibility and trust with clients and partners through strong communication and facilitation skills. • Provide strategic and technical guidance to support customer success initiatives. • Maintain accurate project records, workload estimates, and time tracking documentation. • Create client-facing documentation, presentations, and recommendations using Microsoft Office and AI-enabled tools. • Leverage AI technologies to improve workflow efficiency, research platform capabilities, and accelerate delivery. • Continuously expand Adobe platform expertise through training, certification, and self-study.