• Serve as a recognized authority in Adobe Experience Platform and integrated Adobe solutions following industry best practices and standards. • Act as a subject matter expert on Adobe Experience Platform, Adobe Analytics, Customer Journey Analytics (CJA), Adobe Target, and AEP RTCDP. • Gather and understand client business objectives, technical requirements, and key performance indicators. • Align technical recommendations with customer goals, business objectives, and implementation feasibility. • Translate business use cases into scalable solution designs while balancing campaign flexibility, reporting requirements, integration dependencies, and platform guardrails. • Document actionable recommendations to mitigate implementation risks and improve platform adoption. • Assess client technical environments and identify implementation gaps relative to business objectives. • Recommend and design best-practice solutions based on findings and platform capabilities. • Analyze complex technical issues, evaluate solution options, and facilitate customer discussions around recommended approaches. • Provide guidance on integration technologies and patterns, including REST APIs, webhooks, and interoperability across Adobe and non-Adobe systems. • Support solution troubleshooting and best-practice implementation across Adobe Analytics, CJA, Adobe Target, and AEP RTCDP. • Interact regularly with clients, including marketers, analysts, developers, and executive stakeholders. • Manage multiple client engagements simultaneously while ensuring timely delivery and high-quality service. • Establish credibility and trust with clients and partners through strong communication and facilitation skills. • Provide strategic and technical guidance to support customer success initiatives. • Maintain accurate project records, workload estimates, and time tracking documentation. • Create client-facing documentation, presentations, and recommendations using Microsoft Office and AI-enabled tools. • Leverage AI technologies to improve workflow efficiency, research platform capabilities, and accelerate delivery. • Continuously expand Adobe platform expertise through training, certification, and self-study.

Requisition Number: 2366395 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The individual in this role will lead the design and implementation of AI solutions, shaping the Contact Centre AI-First strategy and drive its transformation in Agentic AI space. With expertise in voice AI technologies and cloud-native architecture, this individual will craft and communicate overall architectural vision, technical strategies and trade-offs for AI enabled conversational experiences across diverse channels. The ideal candidate will bring strong leadership skills, a passion for innovation and technology exploration, and a proven track record in large-scale AI transformation. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Spearhead the architecture, delivery, and bot certification readiness of multi channel conversational agent platforms leveraging agentic AI, ensuring production grade quality across voice and digital channels - Design, implement, and govern scalable cloud architectures with a strong focus on observability, performance, resiliency, and security, aligned with bot certification standards - Lead bot certification efforts by defining and enforcing architectural guardrails, validation criteria, and readiness checkpoints to ensure compliant, reliable, and scalable deployments - Evaluate emerging trends in the voice AI ecosystem, including new tools, frameworks, and APIs, and drive adoption of capabilities that improve scalability, cost efficiency, and certification outcomes - Lead proof of concepts and pilots for next generation voice, generative, and multi modal experiences on scalable cloud platforms, progressing certified solutions into production - Define and implement security controls, governance guardrails, and compliance practices to meet organizational, regulatory, and certification requirements - Collaborate with stakeholders and cross functional teams to align technical strategy with business objectives and clearly communicate architectural and certification standards across the organization - Mentor engineering teams on voice AI and bot certification best practices, fostering a culture of quality, innovation, and continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree in Computer Science or related field or equivalent experience in Artificial Intelligence or Conversational AI - 3+ years of hands-on experience in architecting systems on public clouds (AWS/GCP/Azure) with a strong command of Infrastructure as Code tools - 1+ years building enterprise-grade AgenticAI solutions with exposure to populate frameworks like LangGraph/Google ADK/Autogen - Experience integrating voice bots into diverse environments including telephony systems (IVR), web/mobile applications or smart devices - Experience designing/delivering enterprise-grade solutions in the voice agent space - Experience in designing, implementing, and deploying distributed systems using microservices architecture - Proven exposure to newer protocols in AgenticAI space like MCP/A2A/ACP/ANP - Proven exposure to modern observability platforms to ensure comprehensive visibility of the solutions *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #BI-Hybrid

Requisition Number: 2366743 Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. Optum is seeking a visionary Digital AI architect for our Contract Center Transformation. The successful candidate will play a critical role in transforming our voice and digital experiences to conversational experiences, through multiple engagement channels (including web, app, chat, voice, and search), with a particular emphasis on transforming how consumers engage in the US health care system. In this role you will help make UnitedHealth Group's consumer obsessed digital vision come to life by using AI to deliver our next generation Conversational Experiences.Define and lead the strategic vision, architecture, and implementation of AI contact solutions across our consumer-facing digital experiences. Partner closely with business and product teams to identify and prioritize strategic opportunities for leveraging AI within web, mobile, chat messaging, voice messaging, and search channels. Oversee the development of scalable, secure, and innovative AI solutions designed to enhance consumer engagement and deliver personalized, intuitive self-service experiences that transform our current digital experiences into conversational experiences. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Own the end-to-end technical architecture for conversational chat and messaging systems across web, mobile, and other digital channels - Design and implement channel-agnostic chat architectures that separate channel delivery from conversation intelligence, orchestration, and backend integrations - Define and implement multi-bot / multi-agent orchestration patterns, including routing between deterministic flows, AI agents, domain bots, and human agents - Design robust approaches for conversation state, memory, context propagation, and session continuity across channels, devices, and long-running customer journeys - Define and implement guardrails for chat systems, including policy enforcement, tool restrictions, grounding/validation patterns, escalation rules, and safe fallback behavior - Establish telemetry, observability, and evaluation patterns for conversational systems, including latency, fallback rates, drop-off points, repeated questions, low-confidence signals, transcript analysis, and quality feedback loops - Design secure integration patterns between chat systems and enterprise services such as identity, CRM, case management, customer profile, knowledge, and backend APIs - Define patterns for bot-to-agent handoff, agent context transfer, async messaging behavior, and unified customer journey continuity - Lead architecture reviews, publish reusable patterns and standards, mentor engineers, and influence cross-functional stakeholders across Product, Engineering, Security, and Operations - Evaluate emerging conversational AI capabilities, frameworks, and integration patterns to improve maintainability, quality, scalability, and customer outcomes You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree in Computer Science, Engineering, or equivalent practical experience - 5+ years of experience in solution architecture and/or software engineering for customer-facing chat, messaging, conversational AI, or digital customer experience platforms - 3+ years of hands-on experience designing and implementing conversational chat systems in production, including orchestration, session handling, routing, and human handoff - 3+ years of experience building or integrating customer chat experiences into web/mobile applications using APIs/SDKs, secure authentication, and session/context management patterns - 3+ years of experience implementing conversational AI for chat, including multi-turn conversation handling, fulfillment, escalation, and fallback design - 3+ years of experience with one or more of the following: memory/context management, multi-agent or multi-bot orchestration, grounding/guardrails, evaluation frameworks, or telemetry/quality feedback loops for conversational systems - Solid experience with modern integration patterns including REST, event-driven systems, async messaging, data contracts, and error-handling patterns - Experience with AI in engineering workflows, including standards, guardrails, reusable prompts/patterns, and evaluation/quality checks - Demonstrated ability to produce architecture artifacts, lead technical workshops, mentor engineers, and communicate clearly with technical and non-technical stakeholders - Demonstrated operational mindset, including monitoring/alerting, incident support, root cause analysis, and change safety for customer-facing conversational platforms Preferred Qualifications: - Experience designing channel-agnostic conversational systems that support consistent behavior across chat, messaging, voice, and human-assisted experiences - Experience with LLM-based orchestration, RAG/grounding strategies, tool-calling patterns, or policy-enforced agent architectures - Experience with asynchronous messaging patterns, resume/rejoin behavior, and long-running session continuity - Experience with Infrastructure-as-Code and CI/CD for conversational platform delivery - Experience partnering with UX/content/conversation design teams to improve usability, tone, containment, and resolution outcomes - Experience operating in regulated or high-compliance environments with solid privacy, retention, and audit requirements *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description The primary responsibility of this role is to be a value architect in large enterprise (medium-sized to large opportunities) involving Workday HCM, Payroll, Finance and Inventory platform implementations and ongoing maintenance, with the ability to individually create Solutions leveraging deep solutioning and delivery experience in one or more areas, while being able to develop these in a collaborative basis with the client including advising/co-creating the solutions. Key Responsibilities - Architect technology solutions for Workday HCM and/or Payroll. - Represent the solution in conversation with Operating Group leadership and sales team, senior client buyers and functional owners. - Drive the necessary Technology Delivery sign off on solutions with proper input from the Operating Groups on client business objectives, industry, risk assessment, budget and preferences. - Work with the Operating Group sales team and Subject Matter Experts as required during the sales process; communicate/collaborate with delivery. - Promote the use of standards in solutions by coordinating with Legal and Commercial and directing Corporate Development Transaction Services. - Collaborate with the Operating Groups to provide input to Terms and Conditions, and in some cases, be accountable for specific contractual terms and conditions. - Work with Technology leadership to identify Point of Contact for delivery. - Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualifications - Minimum of 5 years of experience in a Technology Environment with a strong focus on systems integration solutions. - Minimum of 3 years of experience in delivering HCM and/or Payroll and/or Finance (ERP) systems preferably Workday. - Minimum 5 years of experience in software engineering with an expertise in at least 1 current technology. - Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience). Requirements - Expert in formulating the solution storyline, ability to collaborate in creating client value propositions. - Good hustling ability/resourcefulness. - Product/concept selling, Pre-sales/Solution Architecting. Bonus Points If You Have - Experience in Solution Planning and Deal Shaping. - Workday HCM and/or Finance certification. - Expertise/Experience in Workday systems integration and ability to give an Industry view of application portfolio/application transformation. - Very good interpersonal and communication skills, the ability to influence and build relationships with key stakeholders. - Good understanding of the application and infrastructure ecosystem in terms of Products and Technologies. - Ability to understand client business and technology drivers - business and IT alignment. - Strong capability to estimate, size, and come up with dependencies/assumptions in solutioning. - Strong aptitude to be an individual contributor. - Experience and exposure in collaborative technology solutioning including client workshops, joint solutioning sessions, and co-creation sessions. Benefits - Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage. - 401(k) plan. - Bonus opportunities. - Paid holidays and paid time off.