• Lead Microsoft Dynamics CRM solution design and technical delivery. • Drive CRM migration projects from Dynamics CRM On-Premise (8.2/9.1) to Dynamics 365 Online. • Design and implement CRM customizations, workflows, business rules, and automation solutions. • Develop and maintain plugins, custom workflow activities, and JavaScript-based CRM extensions. • Perform large-scale data migration planning and execution using industry best practices. • Integrate Dynamics 365 CRM with third-party applications using REST APIs, Web Services, and other integration frameworks. • Collaborate with business stakeholders, architects, and development teams to deliver scalable CRM solutions. • Support deployment, release management, and continuous improvement initiatives.

• Develop accurate 3D site models from survey data • Correct interpretation of contours, levels, boundaries, setbacks • Implement design updates from company markups • Translate instructions into coordinated plans, sections, elevations and model updates • Produce detailed documentation • Set out drawings with clear, construction-ready information • Interior elevations with precise joinery and finish integration • Review and integrate schedules into drawings • Finishes, fixtures, joinery, and associated detailing • Maintain strict drawing standards • Follow company documentation conventions, file structure, and presentation • Apply Australian Standards and NCC requirements • Ensure drawings reflect compliance principles appropriate to residential construction

• Serve as a recognized authority in Adobe Experience Platform and integrated Adobe solutions following industry best practices and standards. • Act as a subject matter expert on Adobe Experience Platform, Adobe Analytics, Customer Journey Analytics (CJA), Adobe Target, and AEP RTCDP. • Gather and understand client business objectives, technical requirements, and key performance indicators. • Align technical recommendations with customer goals, business objectives, and implementation feasibility. • Translate business use cases into scalable solution designs while balancing campaign flexibility, reporting requirements, integration dependencies, and platform guardrails. • Document actionable recommendations to mitigate implementation risks and improve platform adoption. • Assess client technical environments and identify implementation gaps relative to business objectives. • Recommend and design best-practice solutions based on findings and platform capabilities. • Analyze complex technical issues, evaluate solution options, and facilitate customer discussions around recommended approaches. • Provide guidance on integration technologies and patterns, including REST APIs, webhooks, and interoperability across Adobe and non-Adobe systems. • Support solution troubleshooting and best-practice implementation across Adobe Analytics, CJA, Adobe Target, and AEP RTCDP. • Interact regularly with clients, including marketers, analysts, developers, and executive stakeholders. • Manage multiple client engagements simultaneously while ensuring timely delivery and high-quality service. • Establish credibility and trust with clients and partners through strong communication and facilitation skills. • Provide strategic and technical guidance to support customer success initiatives. • Maintain accurate project records, workload estimates, and time tracking documentation. • Create client-facing documentation, presentations, and recommendations using Microsoft Office and AI-enabled tools. • Leverage AI technologies to improve workflow efficiency, research platform capabilities, and accelerate delivery. • Continuously expand Adobe platform expertise through training, certification, and self-study.

Requisition Number: 2366395 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The individual in this role will lead the design and implementation of AI solutions, shaping the Contact Centre AI-First strategy and drive its transformation in Agentic AI space. With expertise in voice AI technologies and cloud-native architecture, this individual will craft and communicate overall architectural vision, technical strategies and trade-offs for AI enabled conversational experiences across diverse channels. The ideal candidate will bring strong leadership skills, a passion for innovation and technology exploration, and a proven track record in large-scale AI transformation. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Spearhead the architecture, delivery, and bot certification readiness of multi channel conversational agent platforms leveraging agentic AI, ensuring production grade quality across voice and digital channels - Design, implement, and govern scalable cloud architectures with a strong focus on observability, performance, resiliency, and security, aligned with bot certification standards - Lead bot certification efforts by defining and enforcing architectural guardrails, validation criteria, and readiness checkpoints to ensure compliant, reliable, and scalable deployments - Evaluate emerging trends in the voice AI ecosystem, including new tools, frameworks, and APIs, and drive adoption of capabilities that improve scalability, cost efficiency, and certification outcomes - Lead proof of concepts and pilots for next generation voice, generative, and multi modal experiences on scalable cloud platforms, progressing certified solutions into production - Define and implement security controls, governance guardrails, and compliance practices to meet organizational, regulatory, and certification requirements - Collaborate with stakeholders and cross functional teams to align technical strategy with business objectives and clearly communicate architectural and certification standards across the organization - Mentor engineering teams on voice AI and bot certification best practices, fostering a culture of quality, innovation, and continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree in Computer Science or related field or equivalent experience in Artificial Intelligence or Conversational AI - 3+ years of hands-on experience in architecting systems on public clouds (AWS/GCP/Azure) with a strong command of Infrastructure as Code tools - 1+ years building enterprise-grade AgenticAI solutions with exposure to populate frameworks like LangGraph/Google ADK/Autogen - Experience integrating voice bots into diverse environments including telephony systems (IVR), web/mobile applications or smart devices - Experience designing/delivering enterprise-grade solutions in the voice agent space - Experience in designing, implementing, and deploying distributed systems using microservices architecture - Proven exposure to newer protocols in AgenticAI space like MCP/A2A/ACP/ANP - Proven exposure to modern observability platforms to ensure comprehensive visibility of the solutions *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #BI-Hybrid