Human Resources Operations Analyst Location: - 4 Farm Springs Rd, Farmington, Connecticut, USA (Primary) - Cedar Rapids, Iowa, USA (Alternate Hybrid Location) Full-time Hybrid Salary: USD $57,200 – $108,800 per year Job Description: U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will seek an export authorization for this role, if required. RTX must be able to obtain and maintain the U.S. export authorization. Security Clearance Type: None/Not Required Security Clearance Status: Not Required RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. Job Summary Our goal in People Services is to deliver an exceptional experience to employees and provide comprehensive support. We are seeking a dynamic, collaborative, and versatile professional to join our team. This unique role is designed to provide the incumbent with broad exposure to the inner workings of People Services, offering a well-rounded experience through multiple assignments in advisory, operational efficiency, and complex problem resolution. What You Will Do - Gain hands-on experience by contributing to four core areas of our HR operations; Advisory and Engagement, Complex Case Management, Operational Excellence, and Strategic Collaboration. - HR Advisory & Engagement: Serve as a key resource for employees and managers by providing high-quality assistance and resolution for various inquiries. You will utilize a diagnostic approach to understand needs and provide clear guidance on company policies and self-service resources. - Complex Case Management: Gain exposure to high-level HR matters by assisting in the resolution of complex employee issues. This includes conducting research, managing sensitive information with professional judgment, and ensuring that intricate inquiries are handled with accuracy and empathy. - Operational Excellence: Support the team in identifying and recommending process enhancements. You will play an active role in projects designed to improve day-to-day operations, enhance the employee experience, and streamline operational and service delivery. - Strategic Collaboration: Work across various teams within U.S. People Services to ensure a seamless and consistent experience for all stakeholders, while sharing insights that help the team identify opportunities for continuous improvement. Qualifications You Must Have - Typically requires a University Degree or equivalent experience. - Experience in a professional environment with a focus on problem-solving and meeting customer needs. - Proficiency in Microsoft Office applications. Qualifications We Prefer - Previous experience in a Human Resources or customer service-facing environment. - Familiarity with HR policy or areas of expertise (i.e. Compensation, Benefits, Payroll, Talent Management, Employee Relations). - Experience utilizing HR systems such as Workday or ServiceNow. - Bilingual and able to read, write and speak Spanish proficiently. - Excellent communication skills (written and oral) with the ability to show empathy and provide supportive guidance when addressing employee concerns. - Strong attention to detail and organizational skills, with the ability to manage multiple tasks in a timely manner. - Ability to work both independently and as part of a collaborative team. Location - This is a hybrid position in Farmington, CT or Cedar Rapids, IA. Employees who are working in hybrid roles will work regularly both onsite and offsite. Onsite presence of up to 3 days is required and will be determined in partnership with your leader, and may vary based on assignment. What We Offer Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

• The Senior HR Workforce Analyst is responsible for delivering workforce analytics, people insights, and strategic reporting that support organizational decision making and workforce planning initiatives across AssistRx. • This role partners closely with Human Resources, Talent Acquisition, Operations, Finance, and business leaders to provide actionable insights related to workforce trends, talent acquisition, employee retention, engagement, organizational effectiveness, and workforce performance. • Develop, maintain, and enhance workforce dashboards, scorecards, and recurring reporting that provide visibility into key workforce metrics including headcount, hiring, turnover, retention, diversity, employee movement, and organizational effectiveness. • Perform advanced workforce analysis to identify trends, risks, opportunities, and actionable recommendations that support business and HR objectives. • Partner with Human Resources Business Partners, Talent Acquisition, Finance, and Operations leaders to understand workforce reporting needs and deliver timely, accurate, and meaningful insights. • Support workforce planning initiatives through headcount forecasting, position management reporting, organizational structure analysis, and workforce trend evaluations. • Analyze employee lifecycle data including recruitment, onboarding, engagement, performance, promotions, transfers, and turnover to identify patterns and improvement opportunities. • Build and maintain executive level workforce reporting and presentations that communicate key workforce insights, trends, and recommendations. • Develop and monitor workforce key performance indicators aligned with organizational goals and strategic priorities. • Support predictive workforce analytics and trend modeling to assist leaders in proactively managing talent and workforce challenges. • Ensure workforce data accuracy through regular audits, validation processes, and ongoing data quality reviews across HR systems and reporting platforms. • Maintain reporting documentation, metric definitions, data governance standards, and reporting methodologies to ensure consistency across the organization. • Support regulatory, compliance, audit, and workforce reporting requirements through accurate data collection, validation, and submission processes. • Identify opportunities to automate reporting processes and improve reporting efficiency utilizing available reporting and visualization tools. • Create data visualizations and executive-ready reports that effectively communicate complex workforce information to technical and non-technical audiences. • Collaborate on enterprise workforce initiatives, HR projects, and organizational transformation efforts as assigned. • Stay informed on industry trends, workforce analytics best practices, emerging technologies, and reporting capabilities to continuously improve workforce intelligence capabilities. Perform other duties as assigned.

Role Description The Senior HR Workforce Analyst is responsible for delivering workforce analytics, people insights, and strategic reporting that support organizational decision making and workforce planning initiatives across AssistRx. This role partners closely with Human Resources, Talent Acquisition, Operations, Finance, and business leaders to provide actionable insights related to: - Workforce trends - Talent acquisition - Employee retention - Engagement - Organizational effectiveness - Workforce performance This position is responsible for transforming workforce data into meaningful business intelligence that enables leaders to make informed decisions, optimize workforce strategies, and support organizational growth. - Develop, maintain, and enhance workforce dashboards, scorecards, and recurring reporting that provide visibility into key workforce metrics including headcount, hiring, turnover, retention, diversity, employee movement, and organizational effectiveness. - Perform advanced workforce analysis to identify trends, risks, opportunities, and actionable recommendations that support business and HR objectives. - Partner with Human Resources Business Partners, Talent Acquisition, Finance, and Operations leaders to understand workforce reporting needs and deliver timely, accurate, and meaningful insights. - Support workforce planning initiatives through headcount forecasting, position management reporting, organizational structure analysis, and workforce trend evaluations. - Analyze employee lifecycle data including recruitment, onboarding, engagement, performance, promotions, transfers, and turnover to identify patterns and improvement opportunities. - Build and maintain executive level workforce reporting and presentations that communicate key workforce insights, trends, and recommendations. - Develop and monitor workforce key performance indicators aligned with organizational goals and strategic priorities. - Support predictive workforce analytics and trend modeling to assist leaders in proactively managing talent and workforce challenges. - Ensure workforce data accuracy through regular audits, validation processes, and ongoing data quality reviews across HR systems and reporting platforms. - Maintain reporting documentation, metric definitions, data governance standards, and reporting methodologies to ensure consistency across the organization. - Support regulatory, compliance, audit, and workforce reporting requirements through accurate data collection, validation, and submission processes. - Identify opportunities to automate reporting processes and improve reporting efficiency utilizing available reporting and visualization tools. - Create data visualizations and executive-ready reports that effectively communicate complex workforce information to technical and non-technical audiences. - Collaborate on enterprise workforce initiatives, HR projects, and organizational transformation efforts as assigned. - Stay informed on industry trends, workforce analytics best practices, emerging technologies, and reporting capabilities to continuously improve workforce intelligence capabilities. - Perform other duties as assigned. Qualifications - Bachelor's degree in Human Resources, Business Administration, Data Analytics, Statistics, Organizational Development, Industrial Organizational Psychology, or related field required. - Minimum of five (5) years of experience in workforce analytics, people analytics, HR reporting, business intelligence, workforce planning, or related analytical functions. - Experience working within Human Resources, Talent Acquisition, Workforce Planning, or related people-focused environments preferred. - Experience supporting workforce reporting and analytics within a healthcare, specialty pharmacy, patient support services, technology, or related industry preferred. - Experience working with HRIS, ATS, payroll, and workforce management systems preferred. Requirements - Advanced proficiency in Microsoft Excel including complex formulas, pivot tables, data modeling, and reporting automation. - Experience with Power BI, Tableau, or other business intelligence and data visualization platforms. - Strong understanding of workforce metrics, reporting methodologies, and workforce planning principles. - Knowledge of HRIS platforms, reporting systems, and workforce data structures. - Ability to analyze large datasets and translate findings into actionable business recommendations. - Strong analytical, critical thinking, and problem-solving skills. - Excellent organizational skills with the ability to manage multiple priorities and deadlines. - Strong attention to detail and commitment to data integrity and reporting accuracy. - Effective written, verbal, and presentation communication skills. - Ability to communicate complex workforce data to diverse audiences, including executive leadership. - Experience with SQL, data querying tools, or advanced analytics platforms preferred. Benefits - Supportive, progressive, fast-paced environment - Competitive pay structure - Matching 401(k) with immediate vesting - Medical, dental, vision, life, & short-term disability insurance

Role Description Awesome opportunity to work in a remote call-center role that operates within regular business hours M-F. We are looking for someone who is passionate and technically skilled in customer service possessing excellent communication skills both verbal & written. The ideal candidate will have experience within a fast paced, high call volume environment which utilizes ticketing technology. As the first point of contact for all HR inquiries, our team members are equal parts resourceful, problem solving, caring, detail oriented and collaborative. Responsibilities - Demonstrates broad, generalist knowledge of HR/team programs, such as supporting the Employee Service Center (answering questions, directing employees to resources), Data Management (ensure clean, accurate data, including maintenance and update), or Disability and Leaves Management (Managing process for employees on leaves). - Develops productivity skills by learning and refining working style and time management. - Builds expertise utilizing team tools, resources and processes to streamline processes, automate and develop standard work for the team. - Performs well-defined tasks to completion. - Displays communication skills, sharing progress on tasks with team as well as requesting and accepting feedback to find improvement opportunities. Qualifications - High School Diploma or GED Requirements - Less than 2 years of experience Preferred Qualifications - 2-5 years of experience Benefits - Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date - Disability insurance paid for by BJC - Annual 4% BJC Automatic Retirement Contribution - 401(k) plan with BJC match - Tuition Assistance available on first day - BJC Institute for Learning and Development - Health Care and Dependent Care Flexible Spending Accounts - Paid Time Off benefit combines vacation, sick days, holidays and personal time - Adoption assistance