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Syssero is a full-service Workday consulting and managed services firm committed to helping organizations maximize their investments and empower clients through an array of Workday
Managing Functional Consultant
Location
United States
Posted
3 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Managing Functional Consultant
Syssero
Role Description The Managing Functional Consultant (HCM) will serve as a functional SME in the deployment of Workday solutions by advising, designing, configuring, documenting, and testing to ensure that issue resolution and/or projects are accomplished within the prescribed time frame and meet the specific needs of the client. A mix of consultative skills, business knowledge, technical expertise, and collaboration is needed to effectively achieve successful client results. The consultant will be a SME in at least 4 functional areas within Workday and should be able to balance multiple clients or projects at the same time. The employee will demonstrate an overall average rating of 3 or higher in interpersonal skills defined below. Outside of regular department activities, you will be pulled into mini-projects related to various Syssero Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company. Consulting: - Performs duties as the functional consultant on Workday projects, demonstrating in-depth knowledge and expertise of several Workday functional areas, such as Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Integrations, Security, Data Conversion, Payroll, etc. - Work directly with clients to research, troubleshoot, and resolve configuration issues or implementation of new functionality. - Prove ability to successfully analyze, develop, implement, and document complex Workday requirements and processes. Client Relationship Development: - Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with service level agreements. - Display expertise and experience with aspects of Workday implementation modules, including requirements gathering, fit or gap analysis, functional design documentation, user acceptance testing, training and deployment activities. - Effectively manage, prioritize and escalate client issues as required. - Possess sound analytical problem-solving and documentation skills. - Manage multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner with little supervision. - Demonstrate ability to provide training and knowledge transfer on the Workday solution to clients through training sessions, development of work instructions, job aids, and other collateral. - Analyze and recommend continued process improvements, implementations best practices and system enhancements to support clients, business strategies and operational needs, including proactive review of existing implementations against industry best practices. - Lead or participate in data requirements/process design sessions, data conversion, proof-of-concept, data analysis, audit compliance, testing, end-user and training. - Provide business analysis and requirements gathering skills with proven ability to think outside the box and find solutions to complex business problems. - Excellent oral and written communication skills and interpersonal skills, delivering to internal team, functional and management audiences, as well as to external clients. - Display practical experience gained on Workday implementation projects or Workday end user experience. - Proven ability of strong analytical mindset and usage of analytics and reporting tools (e.g., pivot tables). - Demonstrate ability to proactively and effectively forecast client workload for resource planning, as well as timely completion of forecasts and weekly timesheets. - Demonstrate ability to set, manage, and meet expectations and deadlines, internally and with clients. - Understand the importance of client satisfaction and apply it in the process of servicing the client. - Determine client needs. - Display strong consulting skills, handling customer expectations. Management: - Provide oversight and direction to your team in accordance with the organization's policies and procedures. Ensure proper follow through of required policies and procedures. - Lead your team to success in their job responsibilities. - Setting goals for performance and deadlines in ways that comply with company’s plans and vision. - Organizing workflow and ensuring that employees understand their duties or delegated tasks. - Monitoring employee productivity and providing constructive feedback and coaching. Supervisory responsibilities: - Direct Reports: 2-4 Qualifications - Bachelor's degree from four-year College or university. - 3-5 years related experience and/or training; or equivalent combination of education and experience. - Workday Environment Experience: 2-4 environments. - Years of Workday Experience: 2-4 years. - Implementation Experience: 1-3 years. Work environment - 100% remote. Affirmative Action/EEO statement Syssero is an equal-opportunity employer. At Syssero, we don’t just accept differences - we celebrate them, support them, and thrive on having them for the benefit of our employees, our services, and our community. Employment at Syssero is based solely on a person's merit and qualifications directly related to professional competence. Syssero does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. It is Syssero policy to comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity. The Company's EEO policy, as well as its affirmative action obligations, includes the full and complete support of the Company, including its Chief Empowerment Officer. Because it's just the right thing to do. We hope you think so, too.
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