Role Description Interested in working with educational partners across the country to support students in achieving their academic goals? Join The Princeton Review Institutional team! Within the organization, the Institutional team is focused on providing the highest quality tutoring and test preparation products and services to learners of all backgrounds through direct partnership with schools and districts, colleges and universities, employers, public libraries and more. We are proud to partner with thousands of institutions in providing educational services to learners in their communities and supporting their missions of promoting opportunity and equity through access. We are looking for exceptional candidates passionate about customer success and educational technology to support our institutional partnerships. The CSS’s primary focus will be working with assigned partners to deploy and support On-Demand tutoring solutions (powered by Tutor.com) for smaller clients and supporting key accounts with a Customer Success Manager. The CSS will be part of a collaborative team committed to developing proactive, highly effective relationships with our partner institutions and delivering outstanding service that guarantees student engagement and customer satisfaction and retention. What You'll Do - Travel will be required for on-site visits and support, and in-person presentations. - Facilitate client trainings on administrative tools, dashboards, and reporting platforms. - Ensure timely and knowledgeable responses to ongoing customer inquiries. - Cultivate and maintain consistent relationships with primary program contacts, and other key stakeholders in coordination with other CS and Instructional colleagues. - Analyze client usage reports to identify trends and track client health and performance. - Prepare and deliver customized reports that demonstrate program value, outcomes, and impact. - Consult with institutional partners on best practices for promoting awareness, participation, and student success. - Partner with the Customer Success Manager to support key partnerships and provide day-to-day support, reporting, and administrative needs. - Foster account retention and growth, using sound Customer Success principles, and supporting opportunities for purchasing additional products and services. - Coordinate with internal Operations, Training, and Product teams to ensure programs are delivered according to client specifications. Qualifications - Have achieved a bachelor’s degree and 1-3+ years’ work experience in an education-related field. - Demonstrate strong project management and organizational skills. - Demonstrate an eagerness and ability to ‘own’ customer relationships and advocate for the customer’s needs. - Demonstrate excellent communication skills, including strong written, verbal, and presentation skills. - Be a creative, collaborative thinker with an ability to learn new things, assess problems and quickly identify proactive solutions. - Demonstrate computer proficiency including Microsoft Office and understanding of internet services. - Be an independent thinker with high energy and a positive attitude. - Possess the ability to interact effectively with peers, including internal operations and remote employees, in a team-oriented environment. Requirements - PREFERENCE given to a candidate who lives in Southeast states (AL, LA, Atlanta Metro, SC, TN, AR) or in NH, MA or MN. - Has experience working with educational technology solutions. - Has worked in education. Former teachers are encouraged to apply. Benefits - The Princeton Review and Tutor.com offer a competitive salary which commensurates with experience and skills. - US Pay Range: $60,000 — $65,000 USD.

Role Description As a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription. Responsibilities: - Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage. - Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes. - Grow engagement and usage by delivering presentations at: - Exhibits and conferences - University seminars and workshops - Onsite customer visits - Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources. - Influence product decisions by communicating customer feedback to sales, product, and marketing teams. Qualifications - A master's degree or PhD in Life Science disciplines. - Experience in science communications, academic outreach or other customer-facing roles is preferred. - Some laboratory research experience is a plus. - Fluent communication skills in English. - Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology. - Strong interpersonal skills with a passion for remote relationship-building. - Experience in networking using cold calling is preferred. Benefits - You can expect compensation packages competitively placed within the local market. - You will make a direct impact in accelerating science research and in improving student learning in science education. - Opportunity to work with global teams and in an environment that promotes innovation and collaboration. - Our strong promotion from within culture draws a clear path to advance your career with us.

Role Description We are seeking dedicated and enthusiastic Resolution Specialists to join our Contact Center Sales and Support teams. As a Resolution Specialist, you will play a vital role in ensuring seamless communication between internal staff and external customers, resolving inquiries, and supporting the Contact Center. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Key Responsibilities - Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance. - Serve as the primary point of contact for resolving problems and addressing concerns related to reservations. - Assist management and colleagues with problem resolution and policy clarification. - Excel in problem analysis and demonstrate a strong ability to work effectively in ambiguous situations and think creatively beyond conventional boundaries to balance guest satisfaction and company objectives. - Strengthen contact center staff performance by sharing available resources and best practices for excellent customer service. - Resolve questions and issues received via email with a focus on service excellence. - Stay informed about changing policies, procedures, and promotional offers to accurately support guests, travel advisors, and staff. - Serve as a resource for special projects. - Act as a backup for Reservation Sales Agents during times of high volume or absences to maintain service levels. Qualifications - Excellent communication and interpersonal skills. - Strong negotiation abilities and a customer-centric approach. - Must demonstrate strong proficiency in Microsoft O365 applications as well as a strong overall computer literacy. - Ability to multitask and prioritize effectively in a fast-paced environment. - Demonstrated ability to maintain confidentiality and exercise sound judgment. - Capacity to work independently under pressure and adapt to changing circumstances. - Passion, enthusiasm, and dedication to creating memorable guest experiences. - Accountability, honesty, fairness, and consistency in all interactions. - Open-mindedness and a collaborative spirit, promoting teamwork and mutual success. - Travel industry experience recommended but not required. Requirements - Flexible scheduling is essential. - Some overtime or extended shifts may occur during peak seasons or special projects. - January and February are our busy times and personal time off will be limited or not available. - We are open most holidays and overtime may be mandatory as needed. - Position operates in a fast-paced call center environment with frequent guest and staff interaction. Benefits - Cruise and Travel Privileges for you and your family and friends. - Health Benefits. - 401(k). - Employee Stock Purchase Plan. - Training & Professional Development.

• Build, schedule, and deploy email and SMS campaigns and flows in Klaviyo across a portfolio of US DTC brands • Set up and configure Klaviyo email and SMS accounts for new clients • Own the campaign calendar - keeping it current, flagging risks early, and making sure nothing slips • Write creative briefs for designers and copywriters, and manage the email design process from brief to approval • Pull and compile monthly performance reports across email and SMS accounts • Communicate directly with clients on campaign approvals, design feedback, and performance updates • Collaborate with your Retention Strategist and pod (designer, copywriter) on all client deliverables • Maintain a strong design eye - you're not building the emails, but you know when something looks off-brand