Right Hook Digital is an ecommerce growth-acceleration agency that was founded in 2017 to help brands maximize their ROI. Headquartered in Brisbane, Queensland,
Klaviyo Email Specialist, Retention
Location
Philippines
Posted
1 day ago
Salary
0
Seniority
Junior
Job Description
Klaviyo Email Specialist, Retention
Right Hook Digital
• Build, schedule, and deploy email and SMS campaigns and flows in Klaviyo across a portfolio of US DTC brands • Set up and configure Klaviyo email and SMS accounts for new clients • Own the campaign calendar - keeping it current, flagging risks early, and making sure nothing slips • Write creative briefs for designers and copywriters, and manage the email design process from brief to approval • Pull and compile monthly performance reports across email and SMS accounts • Communicate directly with clients on campaign approvals, design feedback, and performance updates • Collaborate with your Retention Strategist and pod (designer, copywriter) on all client deliverables • Maintain a strong design eye - you're not building the emails, but you know when something looks off-brand
Job Requirements
- Minimum 1 year of hands-on Klaviyo experience - campaigns, flows, segmentation, and reporting
- Minimum 6 months of agency experience or managing multiple clients simultaneously
- Strong attention to detail - you catch errors before they go live, not after
- Clear written and verbal communication skills - you can write a concise client update or design brief without being asked twice
- Strong project management skills - ClickUp experience is a plus
- SMS experience (Klaviyo or Postscript) is a plus
- Strong Excel or Google Sheets skills
Benefits
- Work alongside world-class DTC retention strategists, paid social specialists, and eCommerce growth marketers every day
- A dedicated pod structure - you're supported by a strategist and designer, not working in isolation
- Access to ongoing training and account reviews with top retention practitioners and industry experts
- Real career progression - we promote from within and are actively building this department
- Exposure to a diverse portfolio of established DTC brands across fashion, health & fitness, jewelry, beauty, and more
- A tight-knit team culture built on Kaizen, openness, and genuine care for each other's growth
- Flexibility in working hours with notice
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HKA EnterprisesHKA Enterprises is a staffing and recruiting company that believes two of the most important aspects of any business are its people and technology infrastructur
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We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program. Meet Your Recruiter Sherry Jordan Results driven Account Manager matching talented people to life long careers. This starts with conversations to uncover values, personal and professional goals, and develops into trust. I specialize in Account Management, Senior Recruiting for the German Automotive Industry, Engineering, IT, and specialized positions. - Connect on Facebook - Connect on LinkedIn HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.
Retention Manager / Lifecycle Marketing Manager
STERRYGrowth Marketing Agency focused on ecommerce, advertising, PR and creative solutions.
• Develop and execute email retention strategies that increase customer engagement, repeat purchases, and lifetime value. • Build and optimize automated email flows, including welcome series, onboarding, nurture campaigns, abandoned cart, win-back, and re-engagement journeys. • Segment audiences and personalize messaging based on customer behavior and lifecycle stage. • Monitor campaign performance and analyze key metrics such as open rates, click-through rates, conversions, retention, and churn. • Conduct A/B testing to continuously improve email content, subject lines, timing, and customer journeys. • Collaborate with our creative, content, design, and account management teams to deliver impactful campaigns for multiple clients. • Stay ahead of email marketing trends, deliverability best practices, and CRM innovations.
Retention Manager / Lifecycle Marketing Manager
STERRYGrowth Marketing Agency focused on ecommerce, advertising, PR and creative solutions.
• Develop and execute email retention strategies that increase customer engagement, repeat purchases, and lifetime value. • Build and optimize automated email flows, including welcome series, onboarding, nurture campaigns, abandoned cart, win-back, and re-engagement journeys. • Segment audiences and personalize messaging based on customer behavior and lifecycle stage. • Monitor campaign performance and analyze key metrics such as open rates, click-through rates, conversions, retention, and churn. • Conduct A/B testing to continuously improve email content, subject lines, timing, and customer journeys. • Collaborate with our creative, content, design, and account management teams to deliver impactful campaigns for multiple clients. • Stay ahead of email marketing trends, deliverability best practices, and CRM innovations.
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