Role Description O time de Atendimento ao Cliente (Imovelweb) é a porta de entrada para a interação com nossos usuários. Operamos em um modelo de portal imobiliário voltado para a divulgação de anúncios de corretores, imobiliárias e proprietários parceiros. Diferente do ecossistema de transações do QuintoAndar, o portal atua estritamente como mídia de veiculação. O time de SAC acolhe as demandas iniciais (Nível 1), resolvendo problemas essenciais do dia a dia e direcionando fluxos complexos para as áreas técnicas (TI) ou comerciais correspondentes. Responsabilidades - Atendimento Multicanal Dinâmico: Prestar suporte operacional e atendimento receptivo de alta qualidade simultaneamente via Telefone (VoIP), WhatsApp e E-mail. - Resolução de Primeiro Nível: Identificar necessidades dos clientes, sanar dúvidas operacionais comuns e solucionar intercorrências recorrentes como problemas de login e ajustes básicos em anúncios. - Gestão e Registro de Chamados: Registrar detalhadamente os históricos de atendimentos nos sistemas internos, monitorando a evolução do suporte até a tratativa final. - Interface e Direcionamento: Atuar em sinergia com outras estruturas corporativas, transferindo chamados avançados de TI (via Jira) ou demandas de negociação contratual e faturamento para os executivos de contas comerciais. - Atualização Contínua: Absorver e aplicar os treinamentos internos fornecidos sobre os fluxos operacionais e ferramentas proprietárias. Qualifications - Experiência em Atendimento: Vivência prévia consolidada em posições de suporte ao cliente, SAC ou central de atendimento. - Dinamismo e Perfil Multitarefa: Capacidade comprovada de equilibrar múltiplos canais de contato de forma ágil e organizada (gestão simultânea de chamadas e mensagens em tempo real). - Comunicação de Impacto: Excelente desenvoltura em comunicação verbal e escrita, com escuta ativa apurada e habilidade de conduzir interações sob cenários de estresse ou fricção. - Paciência e Resiliência: Maturidade comportamental para lidar com perfis diversos de clientes e problemas de variadas complexidades. - Organização e Foco em Solução: Alta atenção a detalhes para o controle de fluxos de chamados, com foco na experiência e satisfação do usuário. Requirements - Experiência prévia com atendimento via Reclame Aqui. - Domínio ou familiaridade com ecossistemas de CRM e ferramentas de ticket como Salesforce, Botmaker e Jira. Benefits - Salário competitivo - PLR - Participação nos Lucros e Resultados - Remuneração variável (Somente para vagas comerciais) - Vale Refeição e Alimentação - Plano de saúde - Plano odontológico - Seguro de vida - Auxílio creche e Auxílio parentalidade atípica - Wellhub - Auxílio home office - QuintoCare: Nosso programa de apoio (saúde mental, assistência social, apoio jurídico e financeiro) - Licença parental estendida - Dia livre de aniversário, Dia das Mães e Dia dos Pais - Clube de Benefícios (descontos em serviços do dia a dia) - Descontos em instituições de ensino - Kit leiturinha para crianças - Playkids

Role Description The Corp. Underwriter (Scenario Support) plays a critical role in supporting the Wholesale team and the Sales Team by providing expert-level guidance on loan scenarios and conducting complex income analysis. This full-time, non-managerial position requires deep knowledge of Conventional and Government underwriting guidelines, strong communication skills, and the ability to collaborate with internal and external stakeholders. - Serve as a primary point of contact for scenario inquiries and underwriting guidance related to Conventional and Government loan products - Perform pre-submission income calculations for complex income types including variable income and self-employment - Maintain strong working knowledge of Agency/Investor guidelines and internal policies - Contribute to team meetings, training sessions, and continuous improvement initiatives - Provide outstanding customer service through clear and accurate communication of guidelines, meeting or surpassing published turn-times and build strong relationships with sales partners - Other duties as assigned Qualifications - High school diploma or GED equivalent required; college degree preferred - Minimum 3 years of experience in mortgage underwriting or a related credit role - Minimum 2 years specific to Conventional and or Government loan products - Recent experience in underwriting and credit review - Strong analytical and problem-solving skills - Excellent oral and written communication skills - Ability to prioritize and multitask in a fast-paced environment Requirements - This is a remote position. Benefits - Estimated Rate of Pay: $38.50 - $43.30 - This position is full-time; non-exempt. - Competitive benefits package including medical/dental/vision, paid time off and holidays, 401(k), life and pet insurance - Additional benefits such as an employee friends and family loan and an employee assistance program that includes a variety of discounted services

• Recepcionar os clientes, explicando o fluxo de onboarding e acompanhá-los em todo processo até a ativação; • Capacitar os clientes na plataforma de forma didática e funcional, de acordo com o plano adquirido e suas necessidades, utilizando técnicas de aprendizagem, identificando oportunidades de melhoria e promovendo o aumento da adoção dos nosso produto; • Representar de forma estratégica a perspectiva do cliente, analisando processos atuais e contribuindo ativamente para sua melhoria contínua, incorporando eficiência e boas práticas; • Orientar e instruir os clientes a realizarem suas configurações iniciais na plataforma para o primeiro acesso e entrega de valor; • Confeccionar materiais de educação e ajuda para aumentar o engajamento dos clientes com a plataforma; • Executar práticas que diminuam a fricção e que contribuam para a cultura de customer centric; • Relacionar-se com as áreas de Vendas, CS, Produto e Marketing.

Role Description The Senior Deposit Analyst leverages advanced analytics and strategic insights to support FourLeaf’s deposit growth and product performance objectives. Working with the Senior Manager Deposit Products, this role evaluates financial and operational performance, ensures regulatory compliance, and leads initiatives that improve product strategy, sales reporting, and operational efficiency. This position is open to flexible work options including a remote setup. Core Contributions - Data Analysis & Reporting - Lead complex analyses using internal performance data, member behavior patterns, competitive pricing, and market funding trends to identify risks, opportunities, and strategic implications. - Organize and interpret deposit-related data, including internal performance metrics, competitor pricing, and market funding sources, to produce actionable reports and respond to leadership inquiries. - Create scalable reporting tools for Retail, Business Banking, and FourLeaf Financial Group (FFG), ensuring stakeholders have timely visibility into performance. - Synthesize analysis into actionable insights and recommendations, presenting findings clearly to senior leadership and cross-functional partners. - Serve as a subject-matter expert on deposit analytics, ensuring data methodologies are robust, accurate, and repeatable. - Product Development & Strategy - Partner with the Senior Manager Deposit Products to shape deposit product strategy through advanced modeling, profitability analysis, scenario forecasting, and risk evaluation. - Provide recommendations to optimize product performance, enhance the member experience, and drive measurable growth across business lines. - Conduct advanced analysis on product or program changes, including financial modeling, risk assessments, and member impact evaluations. - Monitor product compliance with regulatory requirements, internal policies, and industry standards; escalate issues and recommend corrective actions as needed. - Support internal and external audits, regulatory reviews, and risk assessments related to deposit products and processes. - Sales & Marketing Collaboration - Consult with Marketing and Sales teams on deposit campaigns, providing data-driven insights to shape targeting, messaging, and expected outcomes. - Develop performance measurement frameworks for incentive programs, promotions, and marketing initiatives; recommend enhancements based on analytical trends and results. - Create product education materials, reporting tools, and guidance that enhance frontline understanding and improve product positioning. - Special Projects - Lead or co-lead strategic projects related to deposit growth, operational improvements, sales reporting, and product innovation. - Represent the Deposit Products team in strategic discussions, presenting analysis, recommendations, and business implications. Qualifications - Bachelor's Degree preferred in Finance, Economics, Business Administration, Data Analytics, or a related field. - 7+ years of experience in financial services, banking, or a related field, with a focus on deposit products, financial analysis, or product management. - Demonstrated experience with financial modeling/scenario evaluation, banking regulations, audit processes, risk management practices, project management, and presenting to senior leaders is strongly preferred. - Computer Skills: Excel (Advanced Spreadsheet Analysis), PowerPoint, Word, Teams, Outlook. Requirements - The estimated salary for this role is $35.92 to $43.11 per hour. Benefits - Comprehensive benefits package, including medical, dental, and vision coverage. - Life and disability insurance. - Voluntary benefit programs. - 401(k) plan with employer match. - Reimbursement and wellness programs. - Annual performance-based bonus. - Competitive 401(k). - Tuition and fitness reimbursement programs. - Flexible work options. - Volunteer opportunities. - Executive “Water Cooler Chats.” - Clubs, sports, and social events. - Food truck days. - …and more!