FourLeaf Federal Credit Union logo

FourLeaf Federal Credit Union

Remote Jobs

Let's Money Together Federally Insured by NCUA #MoneyLikeAWoman

23 open rolesTeam 501,1000Since 1941H1B No SponsorLatest: Jul 10, 2026, 7:36 PM UTCCompany SiteLinkedIn
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23 Jobs

FourLeaf Federal Credit Union logo

Senior Commercial Underwriter

FourLeaf Federal Credit Union

Let's Money Together Federally Insured by NCUA #MoneyLikeAWoman

Full TimeRemoteSeniorTeam 501-1,000Since 1941H1B No Sponsor

Role Description The Senior Commercial Underwriter is responsible for commercial credit activities for FourLeaf ensuring consistency with MBL policy and commercial credit standards for commercial lending activities and portfolio. This opportunity is open to flexible work options including a remote set up. Core Contributions - Review and analyze commercial loan packages, including leases, rent rolls, tax returns, financial statements, credit reports, appraisal reports, and environmental reports. - Assess market data and risk to determine creditworthiness and make sound credit decisions in accordance with FourLeaf’s policies and procedures. - Prepare spreads of applicants’ financial statements and/or tax returns into a standardized spreadsheet form to support financial analysis of the borrower. - Handle higher volume and more complicated deals including C&I and construction transactions. - Prepare detailed credit approval memos (CAMs) for review by department AVP and FourLeaf credit committee, ensuring adherence to FourLeaf lending guidelines. - Recommend risk ratings and/or credit restructuring based on risks identified during underwriting. - Assist in upkeep of the commercial credit pipeline and provide updated statuses for loan files in process. - Correspond and collaborate with FourLeaf legal counsel, relationship managers, commercial operations specialists, commercial lending management, members, and prospective members. - Assist Commercial Capital Markets Manager in providing answers and documentation to participants’ requests for loan sales. - Maintain underwriting files and review loan documentation prepared by legal counsel to ensure accuracy of information and adherence to FourLeaf policies and procedures. - Assist with answering auditors’ questions and requests during internal and external audits of FourLeaf’s commercial lending portfolio and underwriting practices. - Assist the workout and portfolio teams for annual review and workout evaluation and proposals. - Mentor and coach other underwriters or teammates. - Assist in updating lending and underwriting policies, guidelines and procedures to ensure compliance. Qualifications - Bachelor’s Degree in Business/Finance. - 5-9 years of experience. - Strong analytical skills for documentation and evaluating owner occupied commercial real estate transactions and C&I. Requirements - The estimated salary for this role is $106,391.00 - $127,669.00 annually. Benefits - Comprehensive benefit package including medical, dental, and vision coverage. - 401K plan with employer match. - Reimbursement programs. - Wellness programs. - Annual performance-based bonus. - Competitive 401k. - Tuition reimbursement. - Flexible work options. - Volunteer opportunities. - Water Cooler Chats with executive teammates. - Clubs & Sports. - Food truck days. - …and more! Company Description FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. - We are proud to be an award-winning place to work! - Recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024. - As a credit union, our vision is to enrich the lives of our members, employees, and communities. - Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.

United States
$106.4K - $127.7K / year
FourLeaf Federal Credit Union logo

Home Equity Processor

FourLeaf Federal Credit Union

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Operations5 days ago
Full TimeRemoteMid LevelTeam 501-1,000Since 1941H1B No Sponsor

Role Description The Home Equity Processor will be part of the talented Home Equity team. The Home Equity Processor plays an essential role in assisting members with their loan process to gain access to their funds as quickly as possible. This role plays an important part in providing best in class service to our members. Our success is dependent upon someone who has great communication skills, is dependable, self-motivated, and member focused. Spanish speaking preferred. This opportunity is open to flexible work options including a remote set up. Core Contributions - Responsible for the thorough review of loan documents provided by the members and 3rd party vendors to satisfy required conditions which includes income documents, title, and appraisal reports. - Daily communication with members to provide updates and expectations throughout the loan process. - Educate members on Home Equity products and assist members with all inquiries. - Utilize internal reports and dashboards to maintain required service levels and ensure all daily tasks are completed. - Work in collaboration with other team members in Home Equity and other business areas. - Prepare and participate in regular pipeline reviews with management to ensure daily tasks are met. - Assist with coverage for co-workers to maintain member communication and processes. - Additional job-related projects and duties as assigned by management. Qualifications - High School Diploma or GED. - 2 years of experience in finance processing, preferred experience in real estate lending. - Experience analyzing personal and business tax returns and calculating variable income. - Computer Skills: Proficiency in Microsoft Office (Word, Excel, Outlook, Teams). Requirements - The estimated salary for this role is $23.00 - $28.00 per hour. Benefits - Comprehensive benefits package, including medical, dental, and vision coverage. - Life and disability insurance. - Voluntary benefit programs. - 401(k) plan with employer match. - Reimbursement and wellness programs. - Annual performance-based bonus. - Competitive 401(k). - Tuition and fitness reimbursement programs. - Flexible work options. - Volunteer opportunities. - Executive “Water Cooler Chats.” - Clubs, sports, and social events. - Food truck days. - …and more!

United States
$23 - $28 / hour
FourLeaf Federal Credit Union logo

Area Sales Manager – Mortgage

FourLeaf Federal Credit Union

Let's Money Together Federally Insured by NCUA #MoneyLikeAWoman

Sales5 days ago
Full TimeRemoteSeniorTeam 501-1,000Since 1941H1B No Sponsor

• Responsible for leading, building, and expanding a high-performing team of Mortgage Loan Officers (MLOs) • Drive aggressive growth, oversee recruiting pipelines, and ensure ongoing production performance • Strengthen FourLeaf’s presence through strategic business development • Create a scalable sales culture, expand market penetration, and manage execution of sales strategies • Monitor and manage production performance to ensure targets are met • Build strategic relationships with business partners and develop opportunities to expand into new markets • Organize educational sessions, seminars, and workshops for members and referral partners • Maintain strong understanding of team engagement and proactively address retention risks

Ohio
$127K / year
FourLeaf Federal Credit Union logo

Area Sales Manager – Mortgage

FourLeaf Federal Credit Union

Let's Money Together Federally Insured by NCUA #MoneyLikeAWoman

Sales5 days ago
Full TimeRemoteSeniorTeam 501-1,000Since 1941H1B No Sponsor

• Responsible for leading, building, and expanding a high‑performing team of Mortgage Loan Officers (MLOs) across the region. • Drive aggressive growth, oversee recruiting pipelines, ensure ongoing production performance, and strengthen FourLeaf's presence through strategic business development. • Accountable for creating a scalable sales culture, expanding market penetration, and managing day‑to‑day execution of sales strategies. • Recruit, Build, and Scale a High‑Performing MLO Team. • Manage recruiting strategy, pipeline development, and hiring of Mortgage Loan Officers throughout the region. • Build sustainable recruiting channels and maintain a consistent pipeline of qualified candidates. • Lead onboarding, performance ramp‑up, and integration of new MLOs to ensure early and ongoing production success.

Massachusetts
$127K / year
FourLeaf Federal Credit Union logo

Senior Deposit Analyst

FourLeaf Federal Credit Union

Let's Money Together Federally Insured by NCUA #MoneyLikeAWoman

Analyst16 days ago
Full TimeRemoteSeniorTeam 501-1,000Since 1941H1B No Sponsor

Role Description The Senior Deposit Analyst leverages advanced analytics and strategic insights to support FourLeaf’s deposit growth and product performance objectives. Working with the Senior Manager Deposit Products, this role evaluates financial and operational performance, ensures regulatory compliance, and leads initiatives that improve product strategy, sales reporting, and operational efficiency. This position is open to flexible work options including a remote setup. Core Contributions - Data Analysis & Reporting - Lead complex analyses using internal performance data, member behavior patterns, competitive pricing, and market funding trends to identify risks, opportunities, and strategic implications. - Organize and interpret deposit-related data, including internal performance metrics, competitor pricing, and market funding sources, to produce actionable reports and respond to leadership inquiries. - Create scalable reporting tools for Retail, Business Banking, and FourLeaf Financial Group (FFG), ensuring stakeholders have timely visibility into performance. - Synthesize analysis into actionable insights and recommendations, presenting findings clearly to senior leadership and cross-functional partners. - Serve as a subject-matter expert on deposit analytics, ensuring data methodologies are robust, accurate, and repeatable. - Product Development & Strategy - Partner with the Senior Manager Deposit Products to shape deposit product strategy through advanced modeling, profitability analysis, scenario forecasting, and risk evaluation. - Provide recommendations to optimize product performance, enhance the member experience, and drive measurable growth across business lines. - Conduct advanced analysis on product or program changes, including financial modeling, risk assessments, and member impact evaluations. - Monitor product compliance with regulatory requirements, internal policies, and industry standards; escalate issues and recommend corrective actions as needed. - Support internal and external audits, regulatory reviews, and risk assessments related to deposit products and processes. - Sales & Marketing Collaboration - Consult with Marketing and Sales teams on deposit campaigns, providing data-driven insights to shape targeting, messaging, and expected outcomes. - Develop performance measurement frameworks for incentive programs, promotions, and marketing initiatives; recommend enhancements based on analytical trends and results. - Create product education materials, reporting tools, and guidance that enhance frontline understanding and improve product positioning. - Special Projects - Lead or co-lead strategic projects related to deposit growth, operational improvements, sales reporting, and product innovation. - Represent the Deposit Products team in strategic discussions, presenting analysis, recommendations, and business implications. Qualifications - Bachelor's Degree preferred in Finance, Economics, Business Administration, Data Analytics, or a related field. - 7+ years of experience in financial services, banking, or a related field, with a focus on deposit products, financial analysis, or product management. - Demonstrated experience with financial modeling/scenario evaluation, banking regulations, audit processes, risk management practices, project management, and presenting to senior leaders is strongly preferred. - Computer Skills: Excel (Advanced Spreadsheet Analysis), PowerPoint, Word, Teams, Outlook. Requirements - The estimated salary for this role is $35.92 to $43.11 per hour. Benefits - Comprehensive benefits package, including medical, dental, and vision coverage. - Life and disability insurance. - Voluntary benefit programs. - 401(k) plan with employer match. - Reimbursement and wellness programs. - Annual performance-based bonus. - Competitive 401(k). - Tuition and fitness reimbursement programs. - Flexible work options. - Volunteer opportunities. - Executive “Water Cooler Chats.” - Clubs, sports, and social events. - Food truck days. - …and more!

United States
$36 - $43 / hour
FourLeaf Federal Credit Union logo

Mortgage Loan Officer

FourLeaf Federal Credit Union

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General17 days ago
Full TimeRemoteSeniorTeam 501-1,000Since 1941H1B No Sponsor

• Originate mortgage loans by developing referral sources and attracting mortgage customers • Advocate, educate, and support the member from origination through closing • Develop and maintain relationships within the Long Island community • Meet or exceed sales goals by networking with centers of influence • Communicate mortgage programs, processes, and guidelines to prospective clients • Work with members to structure mortgage loans • Assist managers in setting strategies for sales originations • Attend networking events on behalf of FourLeaf in coordination with business development • Comply with BSA/AML, CFPB, and OFAC regulatory requirements

New Jersey
$35K / year
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Manager SBA Post Close

FourLeaf Federal Credit Union

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Manager29 days ago
Full TimeRemoteLeadTeam 501-1,000Since 1941H1B No Sponsor

Role Description The Manager, SBA Post Close is responsible for leading and managing all post-closing functions for SBA loans, ensuring accuracy, compliance, and timely completion of all post-closing requirements. This role oversees staff, manages documentation and collateral perfection processes, ensures adherence to SBA SOPs and regulatory requirements, and drives operational efficiency. The Manager plays a critical role in risk mitigation, audit readiness, and staff development within the SBA Post Close function. This opportunity is open to flexible work options including a remote set up. Core Contributions - Leadership & People Management - Supervise and support SBA Post Close Specialists and department personnel across all functional areas. - Conduct performance evaluations, including annual reviews, coaching, and disciplinary actions as needed. - Recruit, train, and mentor new and existing staff to ensure a highly skilled and cross-trained team. - Manage daily workflow, delegate assignments, and develop staff schedules to maintain operational efficiency. - Provide leadership coverage during staffing shortages or high-volume periods. - Post-Closing Operations - Perform and oversee comprehensive boarding package reviews for all closed and funded SBA loans. - Provide final review and approval of loan files to ensure accuracy and completeness. - Manage tickler systems to track and ensure timely receipt of post-closing items (e.g., UCC filings, title policies, insurance, licenses). - Oversee collection and validation of required post-closing documentation. - Ensure all loan files are complete, accurate, and maintained in audit-ready condition. - Collateral & Documentation Management - Oversee processes related to lien filings, title transfers, and collateral perfection for pledged assets (including vehicles). - Work closely with SBA Loan Processors to obtain required documentation for lien additions, title transfers, and cost collections. - Manage third-party vendor platforms for titling and related services. - Maintain strong knowledge of SBA documentation requirements, including final title policies, UCC filings/amendments, and recordable instruments. - Compliance & Risk Management - Ensure compliance with SBA Standard Operating Procedures (SOPs), USDA regulations, and all applicable federal and state laws, including BSA and AML requirements. - Monitor adherence to internal credit union policies and procedures. - Maintain secure handling of sensitive loan documentation, collateral, and member information. - Complete required compliance training and ensure team adherence to regulatory requirements. - Customer Service & Issue Resolution - Promote and model a high standard of customer service across the department. - Conduct regular team meetings to review pipeline status, tickler tracking, and operational priorities. - Resolve complex issues related to post-closing documentation, collateral, and loan servicing. - Serve as escalation point for internal teams, borrowers, and external partners. - Process Improvement & Department Oversight - Ensure proper organization of departmental processes and efficient allocation of resources. - Identify and implement process improvements to enhance operational efficiency and accuracy. - Develop and maintain departmental procedures, checklists, and documentation templates. - Support withdrawn or declined loan processes in coordination with SBA Loan Processors. - Reporting & Project Management - Track and manage collection of business licenses and post-closing data to support loan sales and reporting. - Prepare reports and provide data analysis for senior management, audit, and regulatory review. - Lead or support special projects and departmental initiatives as assigned. - Participate in internal committees and cross-functional initiatives. - System & Technology - Utilize and support systems used for post-closing tracking and loan data management. - Assist staff in resolving system-related inquiries and provide guidance on best practices. - Ensure accurate data entry and tracking within all relevant platforms. - Communication & Collaboration - Coordinate with internal departments and external parties to ensure timely completion of post-closing requirements. - Communicate effectively with management, staff, borrowers, and third-party vendors. - Provide updates on loan file status, outstanding items, and departmental performance. - General Responsibilities - Perform account research, process transactions, and resolve discrepancies within authority. - Answer calls and respond to inquiries, directing requests appropriately. - Maintain current knowledge of SBA SOPs, industry regulations, and best practices through ongoing education. - Adhere to all corporate policies, procedures, and regulatory requirements. - Perform additional duties as assigned by the Vice President, SBA Operations. Qualifications - Associate’s degree in finance, business administration, or related field required or equivalent work experience. - 7+ years of experience with SBA or related area. - 3+ years of supervisory experience. - Advanced knowledge of SBA processing documentation/operations and leadership, products and services; related state and federal laws and regulations, and other Credit union operational policies and procedures. - Excellent organizational and time management skills – ability to work with minimal supervision. - Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. - Exceptional verbal, written and interpersonal communication skills with the ability to carry out instructions. - Ability to work in a fast-paced environment while maintaining a high level of accuracy. Benefits - Comprehensive benefits package, including medical, dental, and vision coverage. - Life and disability insurance. - Voluntary benefit programs. - 401(k) plan with employer match. - Reimbursement and wellness programs. - Annual performance-based bonus. What Sets Us Apart? - Competitive 401(k). - Tuition and fitness reimbursement programs. - Flexible work options. - Volunteer opportunities. - Executive “Water Cooler Chats.” - Clubs, sports, and social events. - Food truck days. - …and more!

United States
$106.4K - $127.7K / year
Job Closed
FourLeaf Federal Credit Union logo

Manager SBA Loan Operations

FourLeaf Federal Credit Union

Let's Money Together Federally Insured by NCUA #MoneyLikeAWoman

Manager29 days ago
Full TimeRemoteLeadTeam 501-1,000Since 1941H1B No Sponsor

Role Description The Manager, SBA Loan Operations is responsible for leading and overseeing all aspects of SBA loan operations, ensuring efficiency, compliance, and high-quality service delivery. This role manages daily departmental functions, supervises staff, drives process improvements, and ensures adherence to SBA Standard Operating Procedures (SOPs), regulatory requirements, and internal policies. The Manager also plays a key role in staff development, reporting, and cross-functional coordination. This opportunity is open to flexible work options including a remote setup. Core Contributions - Leadership & People Management - Lead, supervise, and support Loan Operations Specialists and department staff across all functional areas. - Conduct performance management activities including annual reviews, coaching, disciplinary actions, and career development planning. - Recruit, interview, hire, and train new team members. - Develop a highly cross-trained team through effective delegation, training, and communication. - Establish and manage work schedules and daily workflow to ensure operational efficiency. - Operational Management - Oversee SBA loan boarding, servicing, payment processing, and reporting activities. - Review loan boarding and file maintenance reports for accuracy, completeness, and compliance. - Maintain and monitor tickler systems for UCC filings, renewals, insurance tracking, and other critical deadlines. - Ensure proper organization of departmental workflows and effective allocation of resources. - Customer Service & Issue Resolution - Promote and model superior customer service standards. - Conduct regular staff meetings and training sessions related to operational processes and service expectations. - Resolve complex customer inquiries, loan servicing issues, and operational challenges. - Serve as a point of escalation for borrowers, internal staff, and external stakeholders. - Systems & Technology Oversight - Maintain advanced proficiency in PCFS/Loan Manager and SBA CAFS/E-TRAN systems. - Partner with IT and technology teams to optimize system functionality and identify enhancements. - Ensure accurate and timely input of loan data across all systems. - Provide guidance to staff on system usage and resolve minor technical issues. - Compliance & Risk Management - Ensure compliance with SBA SOPs, USDA regulations, and all applicable federal and state laws, including BSA and AML requirements. - Enforce internal lending policies, procedures, and audit controls. - Safeguard credit union assets, loan collateral, and sensitive customer information. - Monitor staff performance to ensure adherence to documentation and data integrity standards. - Policy & Documentation Management - Develop, update, and implement policies and procedures aligned with SBA guidelines. - Manage and maintain documentation templates, checklists, and departmental procedures. - Ensure all loan files and departmental records are accurate, complete, and audit-ready. - Reporting, Projects & Analysis - Prepare and analyze operational reports for senior management, auditors, and regulatory reviews. - Lead or support special projects, process improvement initiatives, and system enhancements. - Use data insights to improve departmental performance and service delivery. - Collaboration & Communication - Coordinate with internal departments to support lending operations and resolve issues. - Participate in internal committees and strategic initiatives as assigned by senior leadership. - Communicate effectively with employees, management, borrowers, and external partners. - General Responsibilities - Operate systems to process transactions, review account activity, and resolve discrepancies. - Handle inbound communications and direct inquiries appropriately. - Maintain current knowledge of SBA SOPs, USDA regulations, and industry best practices through ongoing education. - Perform additional duties as assigned by the Vice President, SBA Operations. Qualifications - Associate’s degree in finance, business administration, or related field required or equivalent work experience. - 7+ years of experience with SBA or related area. - 3+ years of supervisory experience. - Advanced knowledge of SBA processing documentation/operations and leadership, products and services; related state and federal laws and regulations, and other Credit union operational policies and procedures. - Excellent organizational and time management skills – ability to work with minimal supervision. - Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. - Exceptional verbal, written and interpersonal communication skills with the ability to carry out instructions. - Ability to work in a fast-paced environment while maintaining a high level of accuracy. Benefits - Comprehensive benefits package, including medical, dental, and vision coverage. - Life and disability insurance. - Voluntary benefit programs. - 401(k) plan with employer match. - Reimbursement and wellness programs. - Annual performance-based bonus. Company Description FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals. - Proud to be an award-winning place to work. - Recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024. - Vision to enrich the lives of our members, employees, and communities. - Integral community partner through charitable giving and community development programs in New York and beyond.

United States
$106.4K - $127.7K / year
FourLeaf Federal Credit Union logo

Manager SBA Processing

FourLeaf Federal Credit Union

Let's Money Together Federally Insured by NCUA #MoneyLikeAWoman

Manager29 days ago
Full TimeRemoteLeadTeam 501-1,000Since 1941H1B No Sponsor

Role Description The Manager, SBA Processing is responsible for overseeing all aspects of SBA loan processing operations, ensuring timely and compliant loan fundings while delivering superior customer service. This role provides leadership, training, and performance management for SBA Processing staff and ensures adherence to SBA guidelines, regulatory requirements, and internal credit union policies. This opportunity is open to flexible work options including a remote set up. Core Contributions - Leadership & Team Management - Supervise and support all SBA Processing department activities, including oversight of SBA Loan Processors and support staff. - Train, mentor, and develop new and existing SBA Processing staff to build a highly skilled, cross-trained team. - Conduct performance evaluations, manage disciplinary actions, and participate in recruiting and interviewing candidates. - Delegate assignments effectively, develop work schedules, and ensure optimal resource utilization. - Lead regular team meetings, including weekly pipeline reviews, to monitor loan progress and projected closing timelines. - Serve as a role model by reinforcing a culture of superior customer service and accountability. - Loan Processing & Quality Control - Perform comprehensive reviews throughout the SBA loan lifecycle, including: - Initial needs letters prepared by SBA Loan Processors - E-Tran submission Applications - Disbursement fee sheets, settlement statements, and wire requests - First and second pre-funding file reviews - Ensure timely processing and funding of SBA loans in alignment with target closing dates. - Monitor balancing, accuracy, and completeness of loan documentation. - Ensure compliance with SBA SOPs, federal and state regulations, and internal policies. - Compliance & Risk Management - Ensure adherence to all regulatory requirements, including SBA guidelines, Bank Secrecy Act (BSA), and Anti-Money Laundering (AML) regulations. - Maintain strong internal controls to safeguard customer loans, collateral, credit union assets, and confidential information. - Monitor staff adherence to compliance standards and operational procedures. - Operations & Vendor Oversight - Review and process third-party vendor invoices on a monthly basis. - Maintain and update departmental documentation, templates, checklists, and procedures. - Ensure all files and records are complete, current, and properly organized. - Assist in the development and implementation of SBA-related policies and procedures. - Collaboration & Communication - Partner with Loan Officers and internal departments to coordinate workflow and resolve documentation or processing issues. - Communicate effectively with staff, management, borrowers, and external stakeholders to resolve complex issues. - Serve on internal committees and contribute to cross-functional initiatives. - Provide guidance on systems usage and troubleshoot minor software issues, including SBA CAFS/E-Tran systems. - Reporting & Special Projects - Prepare reports and gather data for senior management, audit, and compliance purposes. - Update and maintain SBA loan data in systems such as Salesforce. - Lead or participate in special projects as assigned by senior leadership. - Customer Service & Support - Resolve complex customer transactions, inquiries, and issues. - Ensure all team interactions meet high standards of professionalism and service excellence. - Provide phone support and direct inquiries to appropriate personnel as needed. Qualifications - Associate’s degree in finance, business administration, or related field required or equivalent work experience. - 7+ years of experience with SBA or related area. - 3+ years of supervisory experience. - Advanced knowledge of SBA processing documentation/operations and leadership, products and services; related state and federal laws and regulations, and other Credit union operational policies and procedures. - Excellent organizational and time management skills – ability to work with minimal supervision. - Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. - Exceptional verbal, written and interpersonal communication skills with the ability to carry out instructions. - Ability to work in a fast-paced environment while maintaining a high level of accuracy. Benefits - Comprehensive benefits package, including medical, dental, and vision coverage. - Life and disability insurance. - Voluntary benefit programs. - 401(k) plan with employer match. - Reimbursement and wellness programs. - Annual performance-based bonus. What Sets Us Apart? - Competitive 401(k). - Tuition and fitness reimbursement programs. - Flexible work options. - Volunteer opportunities. - Executive “Water Cooler Chats.” - Clubs, sports, and social events. - Food truck days. - …and more! Company Description FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals. We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024. As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.

United States
$106.4K - $127.7K / year
Job Closed
FourLeaf Federal Credit Union logo

Consumer Lease Servicing Specialist

FourLeaf Federal Credit Union

Let's Money Together Federally Insured by NCUA #MoneyLikeAWoman

Full TimeRemoteMid LevelTeam 501-1,000Since 1941H1B No Sponsor

Role Description As a key member of the Consumer Loan Servicing team, the Lease Servicing Specialist handles a wide range of lease servicing requests with precision and efficiency. This role focuses on delivering exceptional member service, maintaining strong member relationships, and ensuring timely, accurate processing. The specialist also partners with CULA to support members through the lease termination process. This opportunity is open to flexible work options including a remote set up. - Process and support all types of consumer lease maintenance requests in accordance with established guidelines, policies, and procedures, including account maintenance, transactions, and vendor follow-up. - Maintain comprehensive knowledge of all credit union operational policies and procedures related to lease products, including the CULA to Fourleaf handoff processes. - Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members. - Research and resolve lease servicing issues, total losses, compliance concerns, complaints, and escalations. - Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests. - Complete all vendor-related tasks in the Core or Seamless systems within the defined service level agreements (SLAs) for each process. - Support additional projects and responsibilities as assigned by management, such as testing system enhancements and updating standard operating procedures (SOPs). Qualifications - High School Diploma or GED. - 3+ Years of customer service experience in a consumer loan or lease environment. - Knowledge of State and Federal laws pertaining to the consumer lending industry (i.e., ECOA, etc.) preferred. - Experience in internal Core systems such as DNA, ArcOS, Velocity, etc. - Proficient in Microsoft Office (Word, Excel, Outlook), required. - Ability to understand and execute tasks within the Service Level Agreements (SLAs), required. - Strong problem-solving ability and analytical skills with a high degree of accuracy. - Excellent time management with the ability to prioritize workload based on department requirements and member needs while working in a fast-paced, deadline-driven environment. - Ability to function in a changing environment and multi-task in other areas of the unit as needed. - Strong communication skills, both verbal and written. Requirements - The estimated salary for this role is $23.00 to $27.48 per hour. Benefits - Comprehensive benefits package, including medical, dental, and vision coverage. - Life and disability insurance. - Voluntary benefit programs. - 401(k) plan with employer match. - Reimbursement and wellness programs. - Annual performance-based bonus. - Competitive 401(k). - Tuition and fitness reimbursement programs. - Flexible work options. - Volunteer opportunities. - Executive “Water Cooler Chats.” - Clubs, sports, and social events. - Food truck days. - …and more!

United States
$23 - $27 / hour
Job Closed

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