A plataforma de DP e RH que promete facilitar o seu dia. 💜
Analista de Implantação
Location
Brazil
Posted
2 days ago
Salary
R$1.2K / month
Seniority
Senior
Job Description
Analista de Implantação
Convenia
• Recepcionar os clientes, explicando o fluxo de onboarding e acompanhá-los em todo processo até a ativação; • Capacitar os clientes na plataforma de forma didática e funcional, de acordo com o plano adquirido e suas necessidades, utilizando técnicas de aprendizagem, identificando oportunidades de melhoria e promovendo o aumento da adoção dos nosso produto; • Representar de forma estratégica a perspectiva do cliente, analisando processos atuais e contribuindo ativamente para sua melhoria contínua, incorporando eficiência e boas práticas; • Orientar e instruir os clientes a realizarem suas configurações iniciais na plataforma para o primeiro acesso e entrega de valor; • Confeccionar materiais de educação e ajuda para aumentar o engajamento dos clientes com a plataforma; • Executar práticas que diminuam a fricção e que contribuam para a cultura de customer centric; • Relacionar-se com as áreas de Vendas, CS, Produto e Marketing.
Job Requirements
- Domínio de processos da área de Customer Success;
- Conhecimento básico/intermediário em plataformas HRTechs (Convenia, entre outras);
- Conhecimento prático em Google Suits (Google Sheets, Google Docs, etc);
- Experiência prática com CRM (preferencialmente Hubspot);
- Experiência de atuação em HRTech será diferencial;
- Conhecimento em DP & RH será diferencial.
Benefits
- R$1.200/mês no Cartão Ifood Benefícios em Vale-Refeição e Vale-Alimentação
- Auxílio-Onboarding - R$500 em saldo home office do Ifood Benefícios
- Plano de saúde Seguros Unimed compacto (sem coparticipação e sem descontos para o titular)
- Plano odontológico bronze
- Seguro de vida
- Pipo Saúde - parceira de benefícios de saúde
- Wellhub (antigo Gympass)
- Kaledo - nosso clube de vantagens
- Zenklub - plataforma de saúde mental e bem-estar emocional
- Creditas - empréstimo consignado e adiantamento salarial
- Unit - Consultoria Financeira
- Auxílio-creche
- Day Off de Aniversário
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