• Investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with an attorney involved. • Assessing coverage, liability, and damages while providing exceptional customer service throughout your day. • Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. • Engaging in negotiation processes to reach fair injury settlements with all parties involved. • Performing detailed reviews of damage and interpreting policies to determine coverage. • Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants.

Role Description The ROI Processor is responsible for efficiently and accurately processing all release of information (ROI) medical record requests while maintaining the highest level of patient confidentiality. This is a 100% remote position . Remote Orientation: Friday, July 24th. Remote Training hours: 7:30am-4pm Monday-Friday starting on July 27th. Regular Remote hours: 7am-3:30pm or 8am-4:30pm Monday-Friday. Essential Duties and Responsibilities: - Process all medical records requests in primary account whether standard or audit request. - Responsible for accurately verifying all data as it is listed on the medical record release. - Communicate any issues regarding the account to their direct report. - Maintain up to date knowledge of all accounts to ensure accurate processing. - Maintain daily production numbers. - Responsible for keeping account current to ensure we remain compliant. - Must comply with our company privacy and security policies as well as all federally mandated HIPAA regulations. - Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs. Qualifications - Must be at least 18 years of age. - Able to read, write and speak English. - Able to maintain confidential information. - Successfully pass and maintain acceptable background checks and security clearances. - High school diploma, or equivalent. - 2 years of medical record processing experience. - Knowledge of medical terminology. - Basic proficiency in navigating within an Electronic Health Record (EHR system). Benefits - 5 days of PTO (10 days of PTO upon 1st anniversary). - Paid Holidays. - Company Paid Life Insurance. - 401k/Roth IRA Match available after waiting period. - Medical, Dental, and Vision insurance available after waiting period.

Role Description We are only considering offshore, contract-based candidates for this role. Our Guest Experience Agents play one of the most critical roles at the company. This role is perfect for anyone who loves solving problems and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. We'd love to hear from you if you’re ready for an evolving and fast-paced environment focused on delivering amazing guest experiences! - Respond to day-to-day guest requests, issues, and other general questions about the cities Sosuite operates in - Answer phone calls, text messages, emails, and messages through various booking platforms - Guide guests through the Sosuite experience, ensuring they have an incredible experience - Help guests troubleshoot minor technology issues (e.g., access to units, wifi connectivity, payment issues) - Work alongside the operations team for task scheduling, and support the finance team in capturing ancillary revenue Qualifications - Someone comfortable with using technology and multiple programs and applications - Mastery of English writing and speaking - Guest-centric and positive mindset - Organized, hardworking, and detail-oriented - Comfortable with ambiguity and rapidly shifting priorities - Thrives in a fast-paced environment - Ability to work effectively both in a team environment as well as independently - Extremely comfortable in independent problem solving with the humility to ask for help when needed - Flexible schedule and open to working overnight and weekends (company operates on EST) - 2+ years experience working in hospitality, service, and customer experience Benefits - Accrued Paid Time Off and paid Sick Leave - Flexible Unpaid Time Off - A team to help you grow professionally and personally - Overtime pay: 1.5x on Sosuite's observed holidays

• Prospect onboarding • Schedule Introductory Sessions for open inquiries • Develop and implement communication processes for social media inquiries • Assist active members with customer service needs • Facilitate communication between members, inquiries, and company staff