Sosuite

Role Description We are only considering offshore, contract-based candidates for this role. Our Guest Experience Agents play one of the most critical roles at the company. This role is perfect for anyone who loves solving problems and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. We'd love to hear from you if you’re ready for an evolving and fast-paced environment focused on delivering amazing guest experiences! - Respond to day-to-day guest requests, issues, and other general questions about the cities Sosuite operates in - Answer phone calls, text messages, emails, and messages through various booking platforms - Guide guests through the Sosuite experience, ensuring they have an incredible experience - Help guests troubleshoot minor technology issues (e.g., access to units, wifi connectivity, payment issues) - Work alongside the operations team for task scheduling, and support the finance team in capturing ancillary revenue Qualifications - Someone comfortable with using technology and multiple programs and applications - Mastery of English writing and speaking - Guest-centric and positive mindset - Organized, hardworking, and detail-oriented - Comfortable with ambiguity and rapidly shifting priorities - Thrives in a fast-paced environment - Ability to work effectively both in a team environment as well as independently - Extremely comfortable in independent problem solving with the humility to ask for help when needed - Flexible schedule and open to working overnight and weekends (company operates on EST) - 2+ years experience working in hospitality, service, and customer experience Benefits - Accrued Paid Time Off and paid Sick Leave - Flexible Unpaid Time Off - A team to help you grow professionally and personally - Overtime pay: 1.5x on Sosuite's observed holidays

About the role - We are only considering offshore, contract-based candidates for this role. - The Operations Coordinator plays a critical role in ensuring daily housekeeping dispatch runs smoothly across all properties. This role is responsible for overseeing unit assignments, monitoring team progress throughout the day, communicating with staff and leadership, and maintaining operational efficiency from shift start to end-of-day reporting. This is a hands-on, detail-oriented role that requires strong organizational skills and the ability to troubleshoot in real time. - This is a full-time position reporting to the Housekeeping Manager. What you'll do - Review the task management system daily and update housekeeping or other operational assignments as needed. - Send daily internal communications to confirm team assignments. - Provide check-in and vacancy lists to housekeeping leads. - Monitor team progress and conduct mid-day operational check-ins. - Troubleshoot operational issues and communicate updates to relevant teams. - Prepare and distribute End-of-Day (EOD) reports. - Schedule and prepare the next-days assignments in. - Monitor performance and resolve issues in real time to maintain service standards. Qualifications - Fluent in spoken and written English and Spanish, with the ability to communicate clearly and professionally across teams. - Experience in hospitality, property management, or a coordination/dispatch role preferred. - Comfortable working with operations software. - Highly organized with strong attention to detail and consistent follow-through. - Able to work independently, manage shifting priorities, and troubleshoot in real time. - Reliable communicator with a proactive, team-oriented mindset. Benefits - 13th month bonus pay offered to team members who demonstrate consistent, high-quality performance - Paid time off on major public holidays observed in your region - A supportive, collaborative team invested in your growth — both professionally and personally - Flexible paid time off to rest, recharge, and take care of what matters most