• Support moderate size projects applying business knowledge, system expertise, strong decision-making skills and project management skills. • Serve as a subject matter expert with multi-functional team members for MedTech Orthopaedics OTC processes, answering inquiries, resolving issues, and providing status updates to the impacted business partners and IT teams. • Maintains a balance between business needs and strategies within IT standards to guide well-informed decisions. • Accountable for change management, communications, and partner alignment in support of process improvements, break/fix solutions and approved system improvements • Collaborate with commercial, supply chain, compliance, and IT organizations to develop end to end strategic solutions and root cause analysis. • Attend project status review and system change reviews for requirements gathering and scope definition. • Develop test plan changes, data mine for accurate valid test data in support of Business Simulation Testing (BST) and User Acceptance Testing (UAT)

• Analyze financial, operational, and commercial data to identify trends, risks, and opportunities. • Build and maintain pricing, cost, margin, and profitability models for new and existing business. • Develop and maintain recurring reports and dashboards to track company and account-level performance. • Deliver ad-hoc analysis for leadership, clearly communicating assumptions and key drivers. • Consolidate and validate data from multiple systems to ensure reporting accuracy and consistency. • Partner cross-functionally to gather inputs, align on metrics, and improve reporting efficiency.

Description and Requirements Key Responsibilities - W hat You'll Lead Support business process reengineering engagements including the following: Baseline customer/employee experience and end-to-end business process. Assess processes and customer/employee experiences end-to-end. Design both near-term and strategic reengineering solutions that span customer experience, operational processes, digitization, automation, risk management practices. Develop comprehensive solutions, implementation plans, sizing and sequencing plans with business, technology, operations and other stakeholders. Create commercially viable business cases that align assessment findings with business needs and strategies. Ensure sustainability of the work through measurement, management routines and capability building. Develop executive stakeholder materials and stories for decision and adoption. Candidate Profile - Who You Are Required Skills: 5-8+ years of experience with a background in operational excellence, Lean, process reengineering and/or large-scale transformation. High aptitude for critical thinking, analytics and problem solving. Ability to work across and break down organizational silos (end-to-end enterprise mindset). Ability to work professional disciplines (business, operations, technology). Intellectually curious and voracious learner. Willingness to take calculated risks accelerate learning. Has a commercial mindset that can balance customer expectations, firm success and people. Strong business acumen, with ability to ask critical questions. Excellent communicator, with ability to sift through complexity and articulate key messages. Comfort with ambiguity and ability to focus across competing priorities. Preferred: Practical experience with design-led thinking and experience design preferred. Lean Six-Sigma experience preferred. The expected salary range for this position is $107,300 - $142,900. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. $107,300 - $142,900

• Serve as the internal subject matter expert on Microsoft licensing programs, SKUs, and terms • Guide sales team on appropriate licensing for customer scenarios, including complex or high-value deals • Advise clients on licensing options, optimization opportunities, and compliance alignment • Interpret Microsoft licensing terms, agreements, and program rules • Stay current on Microsoft program changes and communicate implications to internal teams • Provide guidance on licensing/product feature strategies that support CMMC and other regulatory cybersecurity requirements • Research and interpret Microsoft documentation (MS Learn, License Agreements, Modern Work comparison resources, partner portals) • Maintain and create internal licensing knowledge base and SOPs • Document common Q&A and build internal FAQ resources • Keep process documentation current as Microsoft programs evolve • Track recurring internal questions to identify training gaps and documentation needs • Contribute to process improvement initiatives • Process new license orders and renewals across multiple channels: CSP Commercial, GCC, GCC High (VLC), Azure Government, and Azure EA • Provision licenses through Microsoft Partner Center, including new customer tenants, Azure subscriptions, and license count adjustments • Coordinate license renewal dates, service cutoffs, and cancellation windows • Maintain monthly Microsoft license pricing downloads to support the sales team • Track Microsoft licensing program updates that affect product availability, pricing, or program participation • Communicate Microsoft policy changes and deadlines to internal teams • Ensure the accuracy of required Microsoft program forms • Maintain detailed records within ticket notes and emails • Suspend customer Azure Government subscriptions when required by management • Coordination and support on invoice generation and billing (with Billing & Accounting department) • Coordination and support on pricing strategy (with Sales) • Respond to client licensing inquiries • Respond to internal colleague licensing questions (sales, delivery, and finance related) • Send and confirm license activation communications to customers • Instruct and follow up with customers about their procurement obligations (accepting Microsoft agreements) • Resolve routine licensing requests such as license provisioning issues, access problems, and document re-sends • Escalate technical issues to internal engineering resources or open support tickets with Microsoft on customers' behalf • Monitor and manage the licensing ticket queue in Autotask PSA (chiefly inbound customer inquiries and license related support requests)