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Agile IT logo
Agile IT

Unapologetically Focused on the Microsoft Cloud! Security, Compliance, Office 365 Migrations, GCC High, CMMC, HIPAA, NI

Microsoft 365 & Azure Licensing Specialist, CSP/GCC High

Business OperationsBusiness OperationsOtherRemoteSeniorTeam 11-50H1B SponsorCompany SiteLinkedIn

Location

California

Posted

113 days ago

Salary

$75K - $95K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishAzure

Job Description

Microsoft 365 & Azure Licensing Specialist, CSP/GCC High

Agile IT

• Serve as the internal subject matter expert on Microsoft licensing programs, SKUs, and terms • Guide sales team on appropriate licensing for customer scenarios, including complex or high-value deals • Advise clients on licensing options, optimization opportunities, and compliance alignment • Interpret Microsoft licensing terms, agreements, and program rules • Stay current on Microsoft program changes and communicate implications to internal teams • Provide guidance on licensing/product feature strategies that support CMMC and other regulatory cybersecurity requirements • Research and interpret Microsoft documentation (MS Learn, License Agreements, Modern Work comparison resources, partner portals) • Maintain and create internal licensing knowledge base and SOPs • Document common Q&A and build internal FAQ resources • Keep process documentation current as Microsoft programs evolve • Track recurring internal questions to identify training gaps and documentation needs • Contribute to process improvement initiatives • Process new license orders and renewals across multiple channels: CSP Commercial, GCC, GCC High (VLC), Azure Government, and Azure EA • Provision licenses through Microsoft Partner Center, including new customer tenants, Azure subscriptions, and license count adjustments • Coordinate license renewal dates, service cutoffs, and cancellation windows • Maintain monthly Microsoft license pricing downloads to support the sales team • Track Microsoft licensing program updates that affect product availability, pricing, or program participation • Communicate Microsoft policy changes and deadlines to internal teams • Ensure the accuracy of required Microsoft program forms • Maintain detailed records within ticket notes and emails • Suspend customer Azure Government subscriptions when required by management • Coordination and support on invoice generation and billing (with Billing & Accounting department) • Coordination and support on pricing strategy (with Sales) • Respond to client licensing inquiries • Respond to internal colleague licensing questions (sales, delivery, and finance related) • Send and confirm license activation communications to customers • Instruct and follow up with customers about their procurement obligations (accepting Microsoft agreements) • Resolve routine licensing requests such as license provisioning issues, access problems, and document re-sends • Escalate technical issues to internal engineering resources or open support tickets with Microsoft on customers' behalf • Monitor and manage the licensing ticket queue in Autotask PSA (chiefly inbound customer inquiries and license related support requests)

Job Requirements

  • 5+ years of experience with common Microsoft licensing programs (MOLP, MCA, EA, CSP, NCE, AOS-G, etc.)
  • Working knowledge of Microsoft Partner Center
  • Understanding of Microsoft 365 and Azure licensing models, SKUs, and subscription types
  • Ability to research and interpret Microsoft licensing documentation
  • Strong attention to detail and accuracy
  • Strong discernment and reasoning skills
  • Excellent written and verbal communication skills
  • Experience with ticketing systems and customer support workflows
  • Comfortable working in a remote environment

Benefits

  • Competitive salary
  • Comprehensive benefits (medical, dental, vision, retirement, PTO, professional development)
  • Fully remote work environment with flexibility and autonomy

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